Pension Support Advisor
Location:
Sheffield (Hybrid, 3 days in the office, 2 days from home) Job Type:
Full-Time, Permanent Department:
Operations Reports to:
Head of Pensions Join Our Passionate Team and Make a Difference! Are you ready to take your expertise in pensions to the next level? We are looking for a dynamic and customer-focused
Pension Support Advisor
to join our thriving Operations team in Sheffield. You’ll play a pivotal role in delivering first-class pension support across email, phone, and webchat channels while contributing to the ongoing success of our customers. This is your chance to shine in a role that offers growth, challenge, and a supportive work environment—all in our vibrant and friendly Sheffield office. Why Join Us? A Role with Impact:
Help customers navigate the complexities of pensions and empower them to succeed. Growth Opportunities:
Develop your career with access to training, mentorship, and best-in-class resources. Collaborative Culture:
Be part of a team that values innovation, teamwork, and shared success. Work-Life Balance:
Enjoy flexibility, with time off in lieu for occasional weekend work during peak times. Great Location:
Work in the heart of Sheffield, with a friendly and professional office environment. Your Day-to-Day: Provide
specialist support
to pension customers via email, phone, and webchat, ensuring every interaction is handled with care and professionalism. Take ownership of
statutory monthly pension reporting,
delivering accurate and timely results. Collaborate with internal and external partners to ensure seamless resolutions to customer issues. Offer
technical assistance
and support throughout the customer's journey, from onboarding to ongoing queries. Ensure compliance with Quality & Regulatory standards while delivering
exceptional customer service. Proactively address customer needs, resolve complex problems, and always look for ways to enhance the customer experience. Keep up to date with the latest pension trends and
become a go-to expert
for Tes brands. What You’ll Bring: Customer Service Excellence:
A knack for building rapport, resolving issues, and creating positive experiences. Problem-Solving Pro:
Stay calm under pressure, think critically, and deliver innovative solutions. Tech-Savvy:
Confident in using software tools and systems to assist customers effectively. Team Spirit:
Work collaboratively with colleagues while thriving in an autonomous role. Clear Communication:
Confidently articulate ideas and solutions, both verbally and in writing. Perks of the Role: Competitive salary with opportunities for progression. Flexible time-in-lieu policy for peak seasonal work. A welcoming, supportive office environment. Access to training and development to help you grow in your career. Be part of a forward-thinking team where your ideas and contributions matter. Are you ready to become an integral part of our team? If you’re passionate about pensions, delivering outstanding customer support, and making a real difference, we’d love to hear from you! Click
Apply Now
to start your journey as a
Pension Support Advisor. Join us in Sheffield and help us set the standard for exceptional pension support! Job Type: Full-time Pay: £25,057.50 per year Work Location: Hybrid remote in Sheffield S1
#J-18808-Ljbffr
Sheffield (Hybrid, 3 days in the office, 2 days from home) Job Type:
Full-Time, Permanent Department:
Operations Reports to:
Head of Pensions Join Our Passionate Team and Make a Difference! Are you ready to take your expertise in pensions to the next level? We are looking for a dynamic and customer-focused
Pension Support Advisor
to join our thriving Operations team in Sheffield. You’ll play a pivotal role in delivering first-class pension support across email, phone, and webchat channels while contributing to the ongoing success of our customers. This is your chance to shine in a role that offers growth, challenge, and a supportive work environment—all in our vibrant and friendly Sheffield office. Why Join Us? A Role with Impact:
Help customers navigate the complexities of pensions and empower them to succeed. Growth Opportunities:
Develop your career with access to training, mentorship, and best-in-class resources. Collaborative Culture:
Be part of a team that values innovation, teamwork, and shared success. Work-Life Balance:
Enjoy flexibility, with time off in lieu for occasional weekend work during peak times. Great Location:
Work in the heart of Sheffield, with a friendly and professional office environment. Your Day-to-Day: Provide
specialist support
to pension customers via email, phone, and webchat, ensuring every interaction is handled with care and professionalism. Take ownership of
statutory monthly pension reporting,
delivering accurate and timely results. Collaborate with internal and external partners to ensure seamless resolutions to customer issues. Offer
technical assistance
and support throughout the customer's journey, from onboarding to ongoing queries. Ensure compliance with Quality & Regulatory standards while delivering
exceptional customer service. Proactively address customer needs, resolve complex problems, and always look for ways to enhance the customer experience. Keep up to date with the latest pension trends and
become a go-to expert
for Tes brands. What You’ll Bring: Customer Service Excellence:
A knack for building rapport, resolving issues, and creating positive experiences. Problem-Solving Pro:
Stay calm under pressure, think critically, and deliver innovative solutions. Tech-Savvy:
Confident in using software tools and systems to assist customers effectively. Team Spirit:
Work collaboratively with colleagues while thriving in an autonomous role. Clear Communication:
Confidently articulate ideas and solutions, both verbally and in writing. Perks of the Role: Competitive salary with opportunities for progression. Flexible time-in-lieu policy for peak seasonal work. A welcoming, supportive office environment. Access to training and development to help you grow in your career. Be part of a forward-thinking team where your ideas and contributions matter. Are you ready to become an integral part of our team? If you’re passionate about pensions, delivering outstanding customer support, and making a real difference, we’d love to hear from you! Click
Apply Now
to start your journey as a
Pension Support Advisor. Join us in Sheffield and help us set the standard for exceptional pension support! Job Type: Full-time Pay: £25,057.50 per year Work Location: Hybrid remote in Sheffield S1
#J-18808-Ljbffr
