We are seeking an experienced Pension Administrator to perform the day-to-day delivery of pensions administration activities across our clients' UK business. This role is hybrid and based in London.
Responsibilities: Accurately handle complex member queries. Provide support to colleagues in the UK. Work in conjunction with the team to provide a complete service to the Trustee, the member, and the Company for the administration of the pension schemes supported in the UK. Perform administration for complex and non-standard workflow processes like retirement, divorce, and transfer cases. Answer complex member queries which have been escalated to the London team such as Lifetime and Annual Allowance queries, SSPP queries, complaints, and queries which require in-depth pension knowledge. Provide back-up support to the other Senior Pension Administrators in their absence and allow for flexibility with other work on these occasions. Provide support to the Operational Team Leader in controlling outstanding cases and ensuring all cases are completed in line with legislation and service level agreements as determined by the Trustee.
Skills & Experience: At least 5 years senior pension administration experience (with administration experience of company pension schemes an advantage). Educated to A level standard or higher. Preferably holds a PMI pension administration qualification or is working towards one i.e. APMI, RPC, CPC. Advanced technical knowledge of defined benefit pension schemes and UK pensions legislation. Experience of processing and authorising pension calculations. Experience of pensions administration systems, preferably Compendia.
Our role in supporting diversity and inclusion: As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification, and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair, and respectful treatment.
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Responsibilities: Accurately handle complex member queries. Provide support to colleagues in the UK. Work in conjunction with the team to provide a complete service to the Trustee, the member, and the Company for the administration of the pension schemes supported in the UK. Perform administration for complex and non-standard workflow processes like retirement, divorce, and transfer cases. Answer complex member queries which have been escalated to the London team such as Lifetime and Annual Allowance queries, SSPP queries, complaints, and queries which require in-depth pension knowledge. Provide back-up support to the other Senior Pension Administrators in their absence and allow for flexibility with other work on these occasions. Provide support to the Operational Team Leader in controlling outstanding cases and ensuring all cases are completed in line with legislation and service level agreements as determined by the Trustee.
Skills & Experience: At least 5 years senior pension administration experience (with administration experience of company pension schemes an advantage). Educated to A level standard or higher. Preferably holds a PMI pension administration qualification or is working towards one i.e. APMI, RPC, CPC. Advanced technical knowledge of defined benefit pension schemes and UK pensions legislation. Experience of processing and authorising pension calculations. Experience of pensions administration systems, preferably Compendia.
Our role in supporting diversity and inclusion: As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification, and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair, and respectful treatment.
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