Pensions Administrator
Portsmouth
Hybrid
Full Time
Permanent
Ref: 002685
XPS Group
is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential. Our Pensions Administration business continues to grow and we are now looking for an enthusiastic Pensions Administrator to join our vibrant Portsmouth office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in a similar administrative or customer service role where they have gained knowledge and experience of MS Office product or a recent graduate who is looking to embark on their career within pensions. The Role: Updating relevant pension administration databases and systems. Logging and scanning post/correspondence. Handling both Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) queries. Receiving and handling internal and external telephone queries. Running automated systems calculations. Performing manual benefits calculations. Producing letters to 'draft standards' via Electronic Document Management system (EDM) in response to customer queries and arranging for them to be issued after checking. Returning original documentation and certificates to customers. Amending and, with experience, developing into checking non-financial work e.g. change of address. Developing a basic knowledge and awareness of their clients and associated schemes. Assisting the team with project related work e.g. bulk mailshots to scheme members. Working closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients. Ensuring the accurate updating of time recording system (Virtual Office) for both chargeable and non-chargeable activities and meeting required utilisation targets. Your profile Essential Criteria: Good standard of education with a minimum Grade 4/C in GCSE Maths and English. Excellent organisational and planning skills. Ability to work in advance of deadlines and prioritise multiple tasks. Able to see projects/tasks through to completion within given timescales. Willingness to learn. Able to follow instructions, procedures, policies and assimilate information quickly in a consistent manner. Able to take ownership and responsibility for own work. Enthusiastic, positive and flexible approach to work. Effective interpersonal skills. A high degree of accuracy and attention to detail is required in order to perform their duties both numerical and written. Good oral and written communication skills. An active listener and able to follow through on the instructions given. Able to work as part of a multi-disciplined team. Good problem-solving skills. Able to recognise the need for a customer focused approach to their delivery both in terms of quality and exceeding customer expectations. What we offer: Competitive salary Participation in annual discretionary Bonus Scheme 25 days holiday plus flexibility to buy or sell holiday Flexible Bank holidays Pension scheme, matching contribution structure Healthcare cash plan Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle Life Assurance cover, four times basic salary XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events Staff referral scheme when you introduce a friend to XPS What next: If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly. The successful candidate will need to demonstrate the following requirements: Right to Work confirmation DBS Disclosure check Employment or educational references covering five years Satisfactory credit check We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list. XPS try wherever possible to respond to all applicants if for any reason you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion.
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is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential. Our Pensions Administration business continues to grow and we are now looking for an enthusiastic Pensions Administrator to join our vibrant Portsmouth office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in a similar administrative or customer service role where they have gained knowledge and experience of MS Office product or a recent graduate who is looking to embark on their career within pensions. The Role: Updating relevant pension administration databases and systems. Logging and scanning post/correspondence. Handling both Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) queries. Receiving and handling internal and external telephone queries. Running automated systems calculations. Performing manual benefits calculations. Producing letters to 'draft standards' via Electronic Document Management system (EDM) in response to customer queries and arranging for them to be issued after checking. Returning original documentation and certificates to customers. Amending and, with experience, developing into checking non-financial work e.g. change of address. Developing a basic knowledge and awareness of their clients and associated schemes. Assisting the team with project related work e.g. bulk mailshots to scheme members. Working closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients. Ensuring the accurate updating of time recording system (Virtual Office) for both chargeable and non-chargeable activities and meeting required utilisation targets. Your profile Essential Criteria: Good standard of education with a minimum Grade 4/C in GCSE Maths and English. Excellent organisational and planning skills. Ability to work in advance of deadlines and prioritise multiple tasks. Able to see projects/tasks through to completion within given timescales. Willingness to learn. Able to follow instructions, procedures, policies and assimilate information quickly in a consistent manner. Able to take ownership and responsibility for own work. Enthusiastic, positive and flexible approach to work. Effective interpersonal skills. A high degree of accuracy and attention to detail is required in order to perform their duties both numerical and written. Good oral and written communication skills. An active listener and able to follow through on the instructions given. Able to work as part of a multi-disciplined team. Good problem-solving skills. Able to recognise the need for a customer focused approach to their delivery both in terms of quality and exceeding customer expectations. What we offer: Competitive salary Participation in annual discretionary Bonus Scheme 25 days holiday plus flexibility to buy or sell holiday Flexible Bank holidays Pension scheme, matching contribution structure Healthcare cash plan Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle Life Assurance cover, four times basic salary XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events Staff referral scheme when you introduce a friend to XPS What next: If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly. The successful candidate will need to demonstrate the following requirements: Right to Work confirmation DBS Disclosure check Employment or educational references covering five years Satisfactory credit check We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list. XPS try wherever possible to respond to all applicants if for any reason you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion.
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