Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK. And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve. Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences. If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo. To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. The Role We’re looking for a passionate People Advisor (FTC until 30 June 2025) to join our People Partnering team based in our London office. The role will support all areas of our business across our UK offices in London, Bristol, and Hull. This is a great opportunity for an HR Generalist to gain exposure to all elements of the employee lifecycle and add real value to our high-performing People team. You will coach and advise our people leaders on all elements of the employee lifecycle. There will be a primary focus on employee relations, whether that be supporting people leaders with disciplinary and grievance processes, leading absence management processes or supporting flexible working requests. You will also support the People team in ensuring our employees have the best possible experience during their interactions with these processes. This could be via writing and updating HR policies, procedures or line manager and employee guides. What you will do … Advise and coach People Leaders on their team members’ performance and well-being, as well as probation extensions or dismissals. Support People Leaders with disciplinary and grievance cases by ensuring proper procedure is carried out, advising investigation and hearing managers, note taking & preparing paperwork. Support People Leaders with absence management, including sickness and capability cases, as well as conduct related absence issues e.g. lateness or AWOL. Support People Leaders with flexible working requests, coordinating the meetings and paperwork as required. Liaise with employees and people leaders on family leave requests, for example maternity, baby bonding (paternity), shared parental leave, adoption leave etc. Respond to employee or people leader queries that are triaged to our People Advisory team from our People Team Helpdesk (ticketing system). What you will bring ... Demonstrable background as an HR Generalist that includes advising and coaching junior and mid-level managers on people-related issues. Solid working knowledge of policies and procedures, UK employment law, and best practice. Proven experience in managing employee relations cases ensuring we are compliant with employment legislation and guidelines. The ability to use good judgement when advising the business on appropriate actions. Strong communication and interpersonal skills especially with People Leaders (line managers), and the ability to come up with solutions when things are not always black and white. Ability to analyse information and present it in a concise and impactful manner. Highly organised with good attention to detail. Flexible and adaptable, able to work in a fast-paced environment. Preferred CIPD level 3 or above. Dojo from the get-go First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell. Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers. Our mission is to
empower businesses to thrive in the experience economy
by creating the tools and tech that turns transactions into meaningful relationships. Question: what’s curious, relentless, and customer obsessed? If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values. If the following speak to you, let’s talk: You’re curious. You have a real desire to learn and create. You’re relentless. You keep going even when it’s easier not to. You’re customer-obsessed. You know how important customers are to what you do. Dojo home and away We love collaboration. We have offices across Europe – that takes some dynamism. Long-distance calls are a must, but we’ve always valued in-person work when it’s possible, especially meetings. We aim for asynchronous communication when we can though. Don’t like rules? Nor do we. We avoid top-down policies – it’s all about teams having the power to fuel their success. At Dojo, you’re trusted to judge what you see and make the call in the best interest of our customers. Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
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From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK. And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve. Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences. If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo. To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. The Role We’re looking for a passionate People Advisor (FTC until 30 June 2025) to join our People Partnering team based in our London office. The role will support all areas of our business across our UK offices in London, Bristol, and Hull. This is a great opportunity for an HR Generalist to gain exposure to all elements of the employee lifecycle and add real value to our high-performing People team. You will coach and advise our people leaders on all elements of the employee lifecycle. There will be a primary focus on employee relations, whether that be supporting people leaders with disciplinary and grievance processes, leading absence management processes or supporting flexible working requests. You will also support the People team in ensuring our employees have the best possible experience during their interactions with these processes. This could be via writing and updating HR policies, procedures or line manager and employee guides. What you will do … Advise and coach People Leaders on their team members’ performance and well-being, as well as probation extensions or dismissals. Support People Leaders with disciplinary and grievance cases by ensuring proper procedure is carried out, advising investigation and hearing managers, note taking & preparing paperwork. Support People Leaders with absence management, including sickness and capability cases, as well as conduct related absence issues e.g. lateness or AWOL. Support People Leaders with flexible working requests, coordinating the meetings and paperwork as required. Liaise with employees and people leaders on family leave requests, for example maternity, baby bonding (paternity), shared parental leave, adoption leave etc. Respond to employee or people leader queries that are triaged to our People Advisory team from our People Team Helpdesk (ticketing system). What you will bring ... Demonstrable background as an HR Generalist that includes advising and coaching junior and mid-level managers on people-related issues. Solid working knowledge of policies and procedures, UK employment law, and best practice. Proven experience in managing employee relations cases ensuring we are compliant with employment legislation and guidelines. The ability to use good judgement when advising the business on appropriate actions. Strong communication and interpersonal skills especially with People Leaders (line managers), and the ability to come up with solutions when things are not always black and white. Ability to analyse information and present it in a concise and impactful manner. Highly organised with good attention to detail. Flexible and adaptable, able to work in a fast-paced environment. Preferred CIPD level 3 or above. Dojo from the get-go First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell. Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers. Our mission is to
empower businesses to thrive in the experience economy
by creating the tools and tech that turns transactions into meaningful relationships. Question: what’s curious, relentless, and customer obsessed? If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values. If the following speak to you, let’s talk: You’re curious. You have a real desire to learn and create. You’re relentless. You keep going even when it’s easier not to. You’re customer-obsessed. You know how important customers are to what you do. Dojo home and away We love collaboration. We have offices across Europe – that takes some dynamism. Long-distance calls are a must, but we’ve always valued in-person work when it’s possible, especially meetings. We aim for asynchronous communication when we can though. Don’t like rules? Nor do we. We avoid top-down policies – it’s all about teams having the power to fuel their success. At Dojo, you’re trusted to judge what you see and make the call in the best interest of our customers. Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
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