Our client is currently recruiting for a People and Culture Partner. Based in Aberdeen, the role will be on a permanent, full-time basis.
ROLE
To support the achievement of both business and people objectives across the full suite of portfolio businesses, assisting managers and our people through the provision of professional and confidential HR advice, support and administration across the full range of HR activities. Provide a comprehensive generalist service, with an emphasis on employee relations, process improvements and projects, whilst supporting delivery of the overall people strategy. The People & Culture Business Partner is responsible for dealing with all incoming HR queries from managers, employees, and 3rd party stakeholders of the businesses. This involves updating systems including payroll, creating documents and escalating non-standard requests to specialist teams for action. As first line support on HR issues for customers the People & Culture Business Partner must resolve as many incoming queries as possible to meet the business needs and ensure that the team meet its Service Level Agreement. Resolving requests includes an end-to-end generalist service to secure authorisations, address issues, create contracts, inform suppliers, update systems and maintain employee files. Participation in HR projects to maximise the service offering to the businesses.
RESPONSIBILITIES
Work in close partnership with a broad range of stakeholders across the business in response to a variety of HR queries. Provide support and direction with regards to all employee relations issues including investigations, disciplinary and grievances, redundancy and appeals in line with company policy. Ensuring compliance with legal requirements for processing requests (e.g., GDPR). Ensuring that information provided is complete and accurate before updating records or processing requests. Support colleagues with validation of any data amendments, calculations, and document checks to ensure a high-quality service delivery. Act as the key focal point for assisting and advising employees on various matters in line with Company procedures and policies, using the appropriate formal and/or informal company framework. Escalate non-standard requests to the relevant HR team member. Assisting with the delivery of business-wide HR projects as required. Ensuring accuracy of personnel files, providing data and reports for analytical purposes. Maintaining key HR documents and procedures to ensure they are up to date and accessible to the People & Culture team. Managing benefits, pension and insurance schemes and queries. Give counsel and oversee complex employee relations issues such as grievance and disciplinary cases. Assist with the management and implementation of the business management system (BMS) encompassing quality assurance, health and safety and environmental matters. Support business Training and Development plans. Raise PO's for training and services related to HR.
REQUIREMENTS
Knowledge & Experience
CIPD qualified or qualified by experience to an equivalent level. Qualified in Human Resource Management is also desirable. Previous experience in similar or relevant role including experience of multi-site operations. Experience managing employee relations through to resolution. Proven ability to work with ambiguity and retain strong organisational and multitasking skills. Competencies
Excellent interpersonal and communication skills with the ability to persuade and influence creating effective relationships. Be resourceful and proactive when issues arise. Have a strong customer focus, consistently achieving goals and delivering on expectations. Capable of implementing best practice principles through continuous improvement strategies to deliver leading performance. Exceptional oral and written communication skills - creating simple and engaging messages. High level of business integrity and professionalism with the ability to work on own initiative with little guidance. Innovative, customer-focused and proactive approach to resolving problems; taking ownership and accountability. Excellent organisational skills, with emphasis on prioritising, goal setting and delivering on objectives. Hunger to continually learn and demonstrate relevant knowledge and expertise to achieve the best results. Consistently achieve goals and deliver on expectations to build the reputation and brand of the Group. Recognise the importance of investing in employees and maximising their abilities for the benefit of the Group and our people. Excellent use of IT and Microsoft packages (particularly Excel and PowerPoint) with the ability to generate meaningful data to support decision making.
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ROLE
To support the achievement of both business and people objectives across the full suite of portfolio businesses, assisting managers and our people through the provision of professional and confidential HR advice, support and administration across the full range of HR activities. Provide a comprehensive generalist service, with an emphasis on employee relations, process improvements and projects, whilst supporting delivery of the overall people strategy. The People & Culture Business Partner is responsible for dealing with all incoming HR queries from managers, employees, and 3rd party stakeholders of the businesses. This involves updating systems including payroll, creating documents and escalating non-standard requests to specialist teams for action. As first line support on HR issues for customers the People & Culture Business Partner must resolve as many incoming queries as possible to meet the business needs and ensure that the team meet its Service Level Agreement. Resolving requests includes an end-to-end generalist service to secure authorisations, address issues, create contracts, inform suppliers, update systems and maintain employee files. Participation in HR projects to maximise the service offering to the businesses.
RESPONSIBILITIES
Work in close partnership with a broad range of stakeholders across the business in response to a variety of HR queries. Provide support and direction with regards to all employee relations issues including investigations, disciplinary and grievances, redundancy and appeals in line with company policy. Ensuring compliance with legal requirements for processing requests (e.g., GDPR). Ensuring that information provided is complete and accurate before updating records or processing requests. Support colleagues with validation of any data amendments, calculations, and document checks to ensure a high-quality service delivery. Act as the key focal point for assisting and advising employees on various matters in line with Company procedures and policies, using the appropriate formal and/or informal company framework. Escalate non-standard requests to the relevant HR team member. Assisting with the delivery of business-wide HR projects as required. Ensuring accuracy of personnel files, providing data and reports for analytical purposes. Maintaining key HR documents and procedures to ensure they are up to date and accessible to the People & Culture team. Managing benefits, pension and insurance schemes and queries. Give counsel and oversee complex employee relations issues such as grievance and disciplinary cases. Assist with the management and implementation of the business management system (BMS) encompassing quality assurance, health and safety and environmental matters. Support business Training and Development plans. Raise PO's for training and services related to HR.
REQUIREMENTS
Knowledge & Experience
CIPD qualified or qualified by experience to an equivalent level. Qualified in Human Resource Management is also desirable. Previous experience in similar or relevant role including experience of multi-site operations. Experience managing employee relations through to resolution. Proven ability to work with ambiguity and retain strong organisational and multitasking skills. Competencies
Excellent interpersonal and communication skills with the ability to persuade and influence creating effective relationships. Be resourceful and proactive when issues arise. Have a strong customer focus, consistently achieving goals and delivering on expectations. Capable of implementing best practice principles through continuous improvement strategies to deliver leading performance. Exceptional oral and written communication skills - creating simple and engaging messages. High level of business integrity and professionalism with the ability to work on own initiative with little guidance. Innovative, customer-focused and proactive approach to resolving problems; taking ownership and accountability. Excellent organisational skills, with emphasis on prioritising, goal setting and delivering on objectives. Hunger to continually learn and demonstrate relevant knowledge and expertise to achieve the best results. Consistently achieve goals and deliver on expectations to build the reputation and brand of the Group. Recognise the importance of investing in employees and maximising their abilities for the benefit of the Group and our people. Excellent use of IT and Microsoft packages (particularly Excel and PowerPoint) with the ability to generate meaningful data to support decision making.
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