As a People Services Advisor in the People Partnering & Change team you will be central to the efficient running of our team. You will run our daily Work Allocation calls and help track and monitor work packages through to completion, you will act as a triage between AskHR and our Consultants providing timely advice and escalating cases, and you’ll also facilitate our monthly Organisational Change Committee with the NGSU (Nationwide Staff Union).
This 12 month fixed term contract role sits within our broader People Partnering team which supports the Society to deliver its Strategic ambitions.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 30 and 35 though afternoons must be covered if reduced hours are requested.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time,
based at our Swindon office.
If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to
hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing
You will be central to the People Partnering team and our internal colleagues who reach out to us for support. You will: Manage our mailbox to ensure queries are promptly acknowledged. We are often contacted by senior stakeholders in the business and the People function. Create work package ‘tickets’ using JIRA to enable work to be tracked and linked throughout our team. You’ll ensure all requests coming into our team are clear and detailed and you’ll ask for more information as required. You will host daily Work Allocation calls with the team to ensure new work packages are allocated quickly. Run monthly reporting to capture work flowing into the team. Monitor and respond to escalated HDRs (Help Desk Requests) to ensure our employees’ queries are responded to promptly using policies, PeopleCloud and EDM (Employee Data Management). Support and facilitate key meetings in the People Function including the People Readiness Forum and OCC (Organisational Change Committee). This will involve minute taking, building packs and following a number of post OCC tasks to ensure other teams have the information they need. Submission of HR1 forms as and when required. Support our immediate team to come together helping us organise monthly and fortnightly meetings and calls. Continually look and take ownership for process improvement opportunities. About you
As a minimum you’ll need to be/have: Excellent attention to detail – you will be responsible for ensuring minutes are accurate and information has been captured correctly in key forums. A drive to provide exceptional service; to our colleagues who contact us via AskHR, within our team or from stakeholders like the NGSU. Planful and organised – you will need to monitor our shared chat with AskHR, our mailbox and plan ahead for key meetings throughout the month. Experience in other similar HR roles where you have provided advice, made decisions, researched information and worked with other teams to resolve a query. Confidence in liaising with colleagues up to Director level mostly in written format and on Teams calls. Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these. Say it straight
- This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand. Push for better
- This is about aiming high and constantly looking for better in how we work together and serve our customers and members. Get it done
- This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome. We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance. The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including: A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%. Up to 2 days of paid volunteering a year. Life assurance worth 8x your salary. A great selection of additional benefits through our salary sacrifice scheme. Wellhub – Access to a range of free and paid options for health and wellness. Access to an annual performance-related bonus. Access to training to help you develop and progress your career. 25 days holiday, pro rata. What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks,
but we’re not a bank.
As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose –
Banking – but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead. What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
#J-18808-Ljbffr
based at our Swindon office.
If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to
hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing
You will be central to the People Partnering team and our internal colleagues who reach out to us for support. You will: Manage our mailbox to ensure queries are promptly acknowledged. We are often contacted by senior stakeholders in the business and the People function. Create work package ‘tickets’ using JIRA to enable work to be tracked and linked throughout our team. You’ll ensure all requests coming into our team are clear and detailed and you’ll ask for more information as required. You will host daily Work Allocation calls with the team to ensure new work packages are allocated quickly. Run monthly reporting to capture work flowing into the team. Monitor and respond to escalated HDRs (Help Desk Requests) to ensure our employees’ queries are responded to promptly using policies, PeopleCloud and EDM (Employee Data Management). Support and facilitate key meetings in the People Function including the People Readiness Forum and OCC (Organisational Change Committee). This will involve minute taking, building packs and following a number of post OCC tasks to ensure other teams have the information they need. Submission of HR1 forms as and when required. Support our immediate team to come together helping us organise monthly and fortnightly meetings and calls. Continually look and take ownership for process improvement opportunities. About you
As a minimum you’ll need to be/have: Excellent attention to detail – you will be responsible for ensuring minutes are accurate and information has been captured correctly in key forums. A drive to provide exceptional service; to our colleagues who contact us via AskHR, within our team or from stakeholders like the NGSU. Planful and organised – you will need to monitor our shared chat with AskHR, our mailbox and plan ahead for key meetings throughout the month. Experience in other similar HR roles where you have provided advice, made decisions, researched information and worked with other teams to resolve a query. Confidence in liaising with colleagues up to Director level mostly in written format and on Teams calls. Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these. Say it straight
- This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand. Push for better
- This is about aiming high and constantly looking for better in how we work together and serve our customers and members. Get it done
- This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome. We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance. The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including: A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%. Up to 2 days of paid volunteering a year. Life assurance worth 8x your salary. A great selection of additional benefits through our salary sacrifice scheme. Wellhub – Access to a range of free and paid options for health and wellness. Access to an annual performance-related bonus. Access to training to help you develop and progress your career. 25 days holiday, pro rata. What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks,
but we’re not a bank.
As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose –
Banking – but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead. What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
#J-18808-Ljbffr
Industry:
Financial Services
Specialties:
Retail Financial Services, Mortgages, Savings & Banking
Employees:
10,001+
Annual Revenue:
£3.86B
Founded:
1846
Address:
Pipers Way, Swindon, Wilts, GB, SN381NW
Unlike the banks we are owned by our members, not shareholders. That’s anyone who banks, saves or has a mortgage with us. Which means we can always focus on what’s best for them. It’s our fundamental difference and what makes us a good way to bank.
