As the performance and compliance lead you will be responsible for ensuring all Notting Hill Genesis’ general needs lettings are done quickly, safely and compliantly. Managing the voids and lettings coordinators, you will oversee a team who drive the lettings process from on notice to creation of the tenancy. You and your team will need to work closely with the housing management teams and voids team ensuring we are meeting our let targets.
We will expect you and your team to build relationships with key external stakeholders. You'll also be responsible for managing a number of regional administrators, ensuring subject access requests are completed, other day-to-day administrative tasks, and ad hoc requirements. You will be working closely with our central data, performance, and insight teams to ensure the reporting requirements enable the wider core operations team to do their jobs, and producing ad hoc reports when required.
How you’ll do it
Using your knowledge of general needs lettings and any previous management experience, you will motivate, lead, and manage your team to provide a service to the core operational housing management teams.
Build working relationships with the core operational housing management teams and the voids team to ensure everyone is working towards the same goal of letting our homes quickly, safely, and compliantly.
Develop relationships with our key boroughs and ensure NHG is compliant with any nomination’s agreements.
Train your team and others to ensure we are always working in a compliant way when it comes to lettings, including mutual exchanges, transfers, succession etc.
Produce timely reports for the managing directors, assistant directors or heads of service.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. We are looking for someone who owns their work and that of their team. Someone who can see the bigger picture and can work successfully with others to influence decisions for the benefit of NHG and its residents. Knowledge of letting properties. A proven track record of managing others to achieve a shared goal. Experience in using excel (advanced) to prepare and present complex information to different audiences. Strong organisational, time, and resource management capabilities. Experience of end to end general needs lettings. Awareness of financial and budget management skills. Passion for maintaining excellent customer service standards and evidence of service improvement achievements. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. What’s in it for you? Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/ Selection Process Step 1: If you are interested, please send your application now!
Closing date is 23 January 2025. Step 2: Successful candidates will be selected for an interview and assessment, which is expected to take place on
4 February 2025 . You will be required to complete the assessment in advance, to be shared on the day. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk. Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Salary
£44,130 to £49,033 per annum for 35 hours per week.
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We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. We are looking for someone who owns their work and that of their team. Someone who can see the bigger picture and can work successfully with others to influence decisions for the benefit of NHG and its residents. Knowledge of letting properties. A proven track record of managing others to achieve a shared goal. Experience in using excel (advanced) to prepare and present complex information to different audiences. Strong organisational, time, and resource management capabilities. Experience of end to end general needs lettings. Awareness of financial and budget management skills. Passion for maintaining excellent customer service standards and evidence of service improvement achievements. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. What’s in it for you? Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/ Selection Process Step 1: If you are interested, please send your application now!
Closing date is 23 January 2025. Step 2: Successful candidates will be selected for an interview and assessment, which is expected to take place on
4 February 2025 . You will be required to complete the assessment in advance, to be shared on the day. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk. Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Salary
£44,130 to £49,033 per annum for 35 hours per week.
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