Performance Improvement Co-ordinator - 12 Month Maternity Cover - Secondment/Fixed Term Contract
Job Introduction
Are you looking for a career where you can make a real difference in people’s day? We are seeking a Performance Improvement Co-Ordinator to join our team based from Puddle Dock (hybrid working). Can you move people? Apply now. What you’ll do If successful, you will be working as part of the Joint Performance Team, supporting performance improvement for Southeastern and Network Rail, ensuring clearly documented plans are delivered by responsible functions. The JPT is made up of Performance professionals from Southeastern and Network Rail Kent Route, focused on improving on-time train performance. We support a good work/life balance and are supportive of flexible/hybrid working. We continuously look to develop our people through formal training programmes, online learning tools, or via less formal ‘on the job’ learning. You will have several key responsibilities in this role that will include but not be limited to: Implementing company procedures for all aspects of performance improvement management contained within the Performance Strategy for Southeastern and Network Rail Kent Route. Co-ordinating, supporting, and delivering performance improvement plans for the route/area. Liaising with specified delivery units for performance improvement projects and working across teams to ensure risks and benefits are understood. Producing well-researched and highly numerate analyses of business cases for performance improvements. Acting as the single point of contact for performance-related projects during implementation. Supporting effective sharing of best practice and cross-learning processes via the Performance Improvement Management System (PIMS) Manager. Monitoring and reporting the progress and effectiveness of all performance improvement initiatives. Liaising with route teams to document mitigation actions from Significant Performance Incident Reviews (SPIRs). Identifying actions required to mitigate emerging trends in performance and escalating where appropriate. Undertaking local assessments against the RM3-P Wheel within the PIMS framework. The experience you’ll need To be considered for this role, we recommend you demonstrate the below in your application: Articulate, numerate, and able to produce concise and logical written reports. Determined and persuasive, able to follow through to completion despite obstacles. Familiar with crew diagramming and rosters. Clear understanding of Southeastern’s performance objectives at the company level. Thorough knowledge of Southeastern and Network Rail operations, network, and train plans. Good understanding of delay attribution and validation processes. Knowledge of Microsoft Office Excel and Word, TRUST, P2, Sheila, BUGLE. Excellent communication skills and ability to express oneself confidently. Excellent planning & organisation skills. Persuasive with the ability to present key points effectively. Excellent problem-solving skills. Flexible & adaptable with the ability to respond positively to change. As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Other things to know This vacancy may close early if we receive a large number of applications. All offers of employment are subject to satisfactory references, right to work verification, a basic criminal record check, and a pre-employment medical assessment. If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again. Along with your salary, the rewards you’ll get include: A final salary pension 24 days annual leave allowance (plus bank holidays) We’re one of Britain's busiest train operators, serving London, Kent, and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations. It’s about all the little moments that make a difference to their journey and making our railway a great place to work. Our ways of working are what we expect of everyone at Southeastern. Improving how it feels to work here and how it feels to travel with us.
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Job Introduction
Are you looking for a career where you can make a real difference in people’s day? We are seeking a Performance Improvement Co-Ordinator to join our team based from Puddle Dock (hybrid working). Can you move people? Apply now. What you’ll do If successful, you will be working as part of the Joint Performance Team, supporting performance improvement for Southeastern and Network Rail, ensuring clearly documented plans are delivered by responsible functions. The JPT is made up of Performance professionals from Southeastern and Network Rail Kent Route, focused on improving on-time train performance. We support a good work/life balance and are supportive of flexible/hybrid working. We continuously look to develop our people through formal training programmes, online learning tools, or via less formal ‘on the job’ learning. You will have several key responsibilities in this role that will include but not be limited to: Implementing company procedures for all aspects of performance improvement management contained within the Performance Strategy for Southeastern and Network Rail Kent Route. Co-ordinating, supporting, and delivering performance improvement plans for the route/area. Liaising with specified delivery units for performance improvement projects and working across teams to ensure risks and benefits are understood. Producing well-researched and highly numerate analyses of business cases for performance improvements. Acting as the single point of contact for performance-related projects during implementation. Supporting effective sharing of best practice and cross-learning processes via the Performance Improvement Management System (PIMS) Manager. Monitoring and reporting the progress and effectiveness of all performance improvement initiatives. Liaising with route teams to document mitigation actions from Significant Performance Incident Reviews (SPIRs). Identifying actions required to mitigate emerging trends in performance and escalating where appropriate. Undertaking local assessments against the RM3-P Wheel within the PIMS framework. The experience you’ll need To be considered for this role, we recommend you demonstrate the below in your application: Articulate, numerate, and able to produce concise and logical written reports. Determined and persuasive, able to follow through to completion despite obstacles. Familiar with crew diagramming and rosters. Clear understanding of Southeastern’s performance objectives at the company level. Thorough knowledge of Southeastern and Network Rail operations, network, and train plans. Good understanding of delay attribution and validation processes. Knowledge of Microsoft Office Excel and Word, TRUST, P2, Sheila, BUGLE. Excellent communication skills and ability to express oneself confidently. Excellent planning & organisation skills. Persuasive with the ability to present key points effectively. Excellent problem-solving skills. Flexible & adaptable with the ability to respond positively to change. As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Other things to know This vacancy may close early if we receive a large number of applications. All offers of employment are subject to satisfactory references, right to work verification, a basic criminal record check, and a pre-employment medical assessment. If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again. Along with your salary, the rewards you’ll get include: A final salary pension 24 days annual leave allowance (plus bank holidays) We’re one of Britain's busiest train operators, serving London, Kent, and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations. It’s about all the little moments that make a difference to their journey and making our railway a great place to work. Our ways of working are what we expect of everyone at Southeastern. Improving how it feels to work here and how it feels to travel with us.
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