Performance Team Leader
Home based - Wales with some travel out to assessors in the field on occasion £33,500 to £35,000 with a salary uplift of £500 for Welsh language speakers. Monday to Friday, Full Time, Permanent. We are delighted to present an exciting opportunity for a Performance Team Leader with our esteemed client, a skilled Apprenticeships and Training company based in South Wales. This role offers a chance to lead a dedicated team, driving performance and making a significant impact within a company that genuinely values its employees. As part of an intimate team of sector professionals, you will enjoy a collaborative environment, competitive benefits, and the opportunity to develop your career in a supportive setting. The role of Performance Team Leader is to mentor a team of 20 assessors through the monitoring of their performance and wellbeing, alongside providing support to achieve their objectives. The ability to speak Welsh is desirable. Previous experience of assessment practice within the leadership and management arena is essential, as is a qualification in assessment practice. Benefits include 30 days holidays plus bank holidays, pension, CPD, healthcare, volunteer day, birthday off, support, L&D opportunities, funded professional memberships, wellbeing initiatives, flexible working, funded eye tests and a one-off contribution towards glasses, funded DBS checks, gift vouchers for ideas implemented by the company, gift vouchers for special occasions, and all IT equipment supplied including laptop and mobile phone. Role Responsibilities
Your role will include: Conducting regular probation and performance reviews with Assessors to monitor staff wellbeing, job satisfaction, and progress in their role and achievement against KPIs. Completing monthly Caseload Management Review meetings with Assessors. Managing all aspects of HR for Assessors. Working in conjunction with Engagement Lead, Conformance Manager, and Lead IQA to improve performance metrics within the department to achieve contracts, including attainment, timely achievement, and the management of early leavers and suspensions. Taking responsibility for the monitoring and completion of OEED learners. Working with Engagement Lead and Lead IQA during the handover process of learners and helping to complete learners if necessary. Characteristics of a Successful Candidate:
Proven experience in a Performance Team Leader role or similar leadership position. Strong understanding of performance management and team dynamics. Ability to inspire and motivate team members towards achieving collective goals. Results-oriented with a knack for problem-solving. Commitment to fostering a positive and supportive workplace culture. Providing an excellent level of customer service to all learners, mentors, employers, and other relevant stakeholders, ensuring work practices and performance conform to Welsh Government, Lead Provider, Awarding Organisation, and company specifications. Embracing Continuous Professional Development to develop knowledge of full apprenticeship provision through research and involvement in learning and development opportunities. Supporting the activities of the Quality Assurance Team to ensure assessors are effectively meeting standards, progressing learners, and contributing to continuous improvement. If you believe you are the right fit for the Performance Team Leader role in South Wales and are eager to make a difference, we would love to hear from you. Click apply today to begin your journey with a dynamic team! Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training, and welfare-to-work sectors nationally. We are committed to providing full, free pre-interview advice and guidance throughout the interview process.
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Home based - Wales with some travel out to assessors in the field on occasion £33,500 to £35,000 with a salary uplift of £500 for Welsh language speakers. Monday to Friday, Full Time, Permanent. We are delighted to present an exciting opportunity for a Performance Team Leader with our esteemed client, a skilled Apprenticeships and Training company based in South Wales. This role offers a chance to lead a dedicated team, driving performance and making a significant impact within a company that genuinely values its employees. As part of an intimate team of sector professionals, you will enjoy a collaborative environment, competitive benefits, and the opportunity to develop your career in a supportive setting. The role of Performance Team Leader is to mentor a team of 20 assessors through the monitoring of their performance and wellbeing, alongside providing support to achieve their objectives. The ability to speak Welsh is desirable. Previous experience of assessment practice within the leadership and management arena is essential, as is a qualification in assessment practice. Benefits include 30 days holidays plus bank holidays, pension, CPD, healthcare, volunteer day, birthday off, support, L&D opportunities, funded professional memberships, wellbeing initiatives, flexible working, funded eye tests and a one-off contribution towards glasses, funded DBS checks, gift vouchers for ideas implemented by the company, gift vouchers for special occasions, and all IT equipment supplied including laptop and mobile phone. Role Responsibilities
Your role will include: Conducting regular probation and performance reviews with Assessors to monitor staff wellbeing, job satisfaction, and progress in their role and achievement against KPIs. Completing monthly Caseload Management Review meetings with Assessors. Managing all aspects of HR for Assessors. Working in conjunction with Engagement Lead, Conformance Manager, and Lead IQA to improve performance metrics within the department to achieve contracts, including attainment, timely achievement, and the management of early leavers and suspensions. Taking responsibility for the monitoring and completion of OEED learners. Working with Engagement Lead and Lead IQA during the handover process of learners and helping to complete learners if necessary. Characteristics of a Successful Candidate:
Proven experience in a Performance Team Leader role or similar leadership position. Strong understanding of performance management and team dynamics. Ability to inspire and motivate team members towards achieving collective goals. Results-oriented with a knack for problem-solving. Commitment to fostering a positive and supportive workplace culture. Providing an excellent level of customer service to all learners, mentors, employers, and other relevant stakeholders, ensuring work practices and performance conform to Welsh Government, Lead Provider, Awarding Organisation, and company specifications. Embracing Continuous Professional Development to develop knowledge of full apprenticeship provision through research and involvement in learning and development opportunities. Supporting the activities of the Quality Assurance Team to ensure assessors are effectively meeting standards, progressing learners, and contributing to continuous improvement. If you believe you are the right fit for the Performance Team Leader role in South Wales and are eager to make a difference, we would love to hear from you. Click apply today to begin your journey with a dynamic team! Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training, and welfare-to-work sectors nationally. We are committed to providing full, free pre-interview advice and guidance throughout the interview process.
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