Personal Health Budget Commissioning Officer

The Bedfordshire Luton and Milton Keynes (ICB) is responsible for planning and allocating resources to meet the four core purposes of the Integrated Care System (ICS), namely: to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money; and help the NHS support broader social and economic development. Within this context, as the ICB develops as a statutory organisation, a significant challenge will be to determine how it effectively supports and enables place-based and local partnerships to take necessary action that will improve population health outcomes and reduce inequalities. We are currently looking to recruit an enthusiastic and motivated full-time PHB Commissioning Officer to be part of the Personal Health Budget team. The post holder will play a key role in supporting the Personal Health Budgets service across the BLMK area. The post holder will support the PHB Manager and PHB Team in providing a strong business and administrative function, ensuring compliance with national and local policies and operating procedures. This includes line management of some Administration Officers. Responsibilities include: Delivering an effective and competent level of administration within the PHB team, promoting good customer service and effective working relationships. Responding to and resolving routine and specialist PHB enquiries in a pleasant and helpful manner, communicating relevant information as appropriate and escalating as required. Providing financial support to the department by resolving finance/invoice queries. Producing performance reports as agreed with the senior team to meet ICB and NHSE needs, and to be point of focus for FOI requests. Contributing to performance improvement, supporting the senior team in identifying areas for development and contributing towards those improvements. Supporting delivery and development of standard operating procedures and processes within the team. Coordinating the PHB planning process with health professionals, clients, and family/carers where appropriate. Monitoring quarterly financial expenditure and escalating concerning or urgent issues appropriately. Working with members of the team to develop and implement project data collection systems that will provide accurate and timely data. Helping to ensure that all complaints, comments, and suggestions are dealt with appropriately, in accordance with policy, escalating to the line manager when appropriate. Working for our organisation, we are committed to promoting equal opportunities to achieve equity of access, experience, and outcomes. We value diversity and are passionate about creating an inclusive workplace. We welcome applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic. Please Note: This vacancy may close before the advertised closing date if a sufficient number of suitable applications are received. Successfully shortlisted applicants will be contacted by email with an invitation to interview. Bedfordshire, Luton & Milton Keynes ICB does not pay interview expenses, all costs are incurred by the candidate. All reference requests will be made to your employer/previous employers' HR Department, covering the previous 3 years of activity. All eligible staff will need to have gained clearance through a standard/enhanced DBS check prior to working. All posts are subject to a probationary period.

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