Personal Injury Operational Team Leader

We are seeking an Operational Team Leader within the Personal Injury Claims team to be a pro-active thinker who is highly motivated and leads from the front. Leading a team of experienced Third Party Personal Injury Handlers to achieve first-class quality and technical claims handling. You will drive our culture of openness and hold responsibility for the development and people management aspects of your team. Role : Operational Team Leader (Personal Injury) Location : Liverpool with hybrid working Working Hours : Monday to Friday 9:00am – 5:30pm, 37.5 hours per week Salary : Between £34,000 and £42,000 DOE plus £2500 annual bonus potential achieved quarterly What you will be doing: Lead a team of Third Party Personal Injury Handlers. Accountability for the team's performance against set objectives. Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA’s, monthly one-to-ones, performance reviews, training and development, disciplinary procedure, and staff welfare. Maximise the imparting of technical knowledge to the team by way of mentoring and coaching. Drive a culture of continuous improvement. Keep abreast of relevant technical and market developments. Effectively communicate through engagement and collaboration with team members and the wider business. Assist with ad-hoc tasks as the business needs dictate. Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance. What we’re looking for: Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance. To lead by example and endorse the company behaviours and values. Clear, focused, and determined approach to problem-solving. Effective communicator at all levels of the business. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance, we provide full training and continuous coaching in-house. You will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance wants to give you more than a job; we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays). Additional Buy & Sell Holidays. Company Sick Pay Scheme. Company Paid Maternity & Paternity Leave. Generous Company Pension Scheme. Perk Box Online & High Street vouchers and discounts. Fresh fruit deliveries twice a week* £250 Refer a friend bonus. Cycle to work scheme. Free eye test vouchers and a contribution towards the frames. Free self-development & qualifications via Magpie Learning. A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions. Free Hot Drinks* Regular Employment Engagement including ongoing competitions with fantastic prizes. *On selected sites All roles are subject to DBS and Financial checks; any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.

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