We are looking to appoint a Personal Medical Secretary to provide a comprehensive service with the minimum of supervision within the Critical Care Unit.
The successful applicant will be able to organise their own workload and co-ordinate workload activities with other Personal Medical Secretaries in the team. The successful candidates will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner.
Applicants will be proficient in the use of audio-typing and word-processing packages and qualified to at least RSA Level 3/OCR typing/word-processing or equivalent. Knowledge of medical terminology is essential. Possession of the AMSPAR certificate is desirable. Experience of using Microsoft Office software and the Medway system is an advantage but training will be provided if necessary. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
Key Duties
To provide a comprehensive service to the Consultant and Speciality Team. Keep diary up to date, arrange appointments, and arrange travel and accommodation. Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed. Support Consultants and Lead Nurse in non-clinical activities/ Clinical Director role by preparing presentation documents using relevant packages and arranging multiple departmental meetings, circulating agenda/ supporting papers as appropriate, and taking minutes at meetings, including Teams. Support the management of consultant on-call rotas ensuring that annual/study leave, and sickness do not compromise the smooth running of the department. If locum cover is requested emergency by the consultant rota Lead, ensure this is covered accordingly liaising closely with Clinical Director. Preparation of departmental induction and teaching programme for junior doctors/students taking an active part in departmental induction. Support planned patient admission to critical care. Update ESR with mandatory training/appraisals and ensure information is updated on the system as requested. Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust. Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person. Deal with telephone enquiries from patients, consultants, junior doctors and colleagues in an appropriate manner. Ensure all correspondence relating to patient care is acted upon in a timely manner. Prepare any claims for reimbursement for consultant activities. Receive cash/cheque donations to Trust; provide receipt/letter of confirmation. Assist with audit/research data collection as required. Obtain information requested by Lead Nurse as and when required. Be able to collaborate appropriately and positively within the critical care team. Train new and junior members of the team within own work area as required by Lead Nurse. General office duties including dealing with incoming and outgoing mail, e-mail, photocopying. Participate in housekeeping of the office environment. Attend appropriate training and education sessions at the request of Lead Nurse. Work with Lead Nurse to review working practices, ways of working and find solutions to problems. Implement policies and procedures for own areas. Order stationery for own areas when required. To work in a flexible manner in accordance with the Trust Policy. Any other duties required by Lead Nurse.
This advert closes on Monday 16 Dec 2024 Proud member of the Disability Confident employer scheme
#J-18808-Ljbffr
The successful applicant will be able to organise their own workload and co-ordinate workload activities with other Personal Medical Secretaries in the team. The successful candidates will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner.
Applicants will be proficient in the use of audio-typing and word-processing packages and qualified to at least RSA Level 3/OCR typing/word-processing or equivalent. Knowledge of medical terminology is essential. Possession of the AMSPAR certificate is desirable. Experience of using Microsoft Office software and the Medway system is an advantage but training will be provided if necessary. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
Key Duties
To provide a comprehensive service to the Consultant and Speciality Team. Keep diary up to date, arrange appointments, and arrange travel and accommodation. Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed. Support Consultants and Lead Nurse in non-clinical activities/ Clinical Director role by preparing presentation documents using relevant packages and arranging multiple departmental meetings, circulating agenda/ supporting papers as appropriate, and taking minutes at meetings, including Teams. Support the management of consultant on-call rotas ensuring that annual/study leave, and sickness do not compromise the smooth running of the department. If locum cover is requested emergency by the consultant rota Lead, ensure this is covered accordingly liaising closely with Clinical Director. Preparation of departmental induction and teaching programme for junior doctors/students taking an active part in departmental induction. Support planned patient admission to critical care. Update ESR with mandatory training/appraisals and ensure information is updated on the system as requested. Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust. Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person. Deal with telephone enquiries from patients, consultants, junior doctors and colleagues in an appropriate manner. Ensure all correspondence relating to patient care is acted upon in a timely manner. Prepare any claims for reimbursement for consultant activities. Receive cash/cheque donations to Trust; provide receipt/letter of confirmation. Assist with audit/research data collection as required. Obtain information requested by Lead Nurse as and when required. Be able to collaborate appropriately and positively within the critical care team. Train new and junior members of the team within own work area as required by Lead Nurse. General office duties including dealing with incoming and outgoing mail, e-mail, photocopying. Participate in housekeeping of the office environment. Attend appropriate training and education sessions at the request of Lead Nurse. Work with Lead Nurse to review working practices, ways of working and find solutions to problems. Implement policies and procedures for own areas. Order stationery for own areas when required. To work in a flexible manner in accordance with the Trust Policy. Any other duties required by Lead Nurse.
This advert closes on Monday 16 Dec 2024 Proud member of the Disability Confident employer scheme
#J-18808-Ljbffr
