Peter Millar, Customer Service Specialist (9 Month FTC)

London, LND, GB Fixed Term Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, watches, fashion and accessories. Each Maison represents a proud tradition of style, quality and craftsmanship, and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity. HOW WILL YOU MAKE AN IMPACT? First point of contact for customer queries: email, telephone & face to face Answer queries or pass on to the appropriate department Receiving & processing orders from the Sales Team, Distributors & Wholesale Customers via Repspark or Bluecherry Build sustainable relationships and trust with customers through open and interactive communication Creating Line books on Repspark to help sell certain products Create, amend and send sales orders in Repspark to customers confirming quantities ordered, pricing per garment and custom embroidery instructions where applicable Liaising with the internal embroidery department on new logo originations, updates and instructions Providing updates to the customers of their orders from start to finish, especially event/rush orders with tracking and follow-up emails Running regular reports from the system to track orders and provide information to the sales rep/customers on current and future orders. Providing general sales support from an office level Bi-Weekly catch-up calls with the Sales Reps Quarterly calls with Key Account customers to discuss needs/updates/sell-through etc. Product Launches with Marketing for online retailers and other wholesale customers Organising returns for all Wholesale customers with credit memos EU Warehouse daily reporting – updating orders and sending embroidery orders to our EU embroiderer HOW WILL YOU EXPERIENCE SUCCESS WITH US? Confident in using Microsoft Office; Outlook, Excel, Word and SharePoint. Operating system Bluecherry, WMS Softeon and B2B Repspark Attention to detail is a must Good time management Ability to prioritise Ability to multitask Ability to communicate well with all internal departments Good, professional telephone manner Confidence to speak to a wide range of customers on the phone, emailing & face to face An interest in golf is advantageous WHAT MAKES OUR GROUP DIFFERENT? Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity We foster empathy, curiosity, courage, humility, and integrity We care for the world we live in YOUR JOURNEY WITH US: We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: Initial screening call with Richemont Talent Team

#J-18808-Ljbffr