About our business
JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.
The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
When you join the JLA family, you'll also gain access to an extensive benefits package.
We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
As a Field Installations Engineer at JLA, you will support us on our mission to be a trusted partner for our customers, making sure that we are always there and that “we take care of it”. You’ll support our customers across care, hospitality, education, housing, healthcare and prison services with their laundry servicing and repair needs.
This is an exciting opportunity that provides you with plenty of variety each day, providing excellent service and technical expertise to customers, and a role where you can develop and take pride and care in your work. You will be installing a variety of laundry and catering equipment across our customer sites.
We are investing in training and development for our Engineers with our new ‘JLA Academy’, which will provide you with the opportunity to cross-skill across both laundry and catering equipment, develop your mechanical and electrical skills/experience, and enhance your product knowledge on JLA laundry machines.
Key tasks
Install laundry & catering equipment as and when directed by the Installations team
Carry out comprehensive, competent, and safe remedial repairs to customer and Company satisfaction
Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy
Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required
Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency
Maintain technical and system updates and releases as required
Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job
Support growth generation by submitting lead opportunities
Service Delivery
Maintain our reputation within the industry by demonstrating excellent customer service practices, acting responsively to the needs of the customer with the aim of delivering customer satisfaction
Manage on-site customer queries in a fair and courteous manner
Handle any challenging situations with customers in a professional and courteous manner at all times.
Be responsive and cooperative and achieve the required tasks set
Managing Health & Safety
To carry out all activities with proper regard for personal safety and the safety of colleagues and customers by ensuring adherence and reasonable care of H&S regulations and procedures at all times
Report identified risks in line with H&S procedures
Attend H&S training and briefings on a regular basis
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position.
Knowledge and Skills
(what you know and what you can do)
Essentials -
Skilled in installing laundry/ catering equipment
Knowledge of electrical and plumbing work
Proficient level of computer skills
Good knowledge of the English language, both written and verbal
Desirables -
Electrical installation qualification
Gas Safe registered
Experience
(what you have done)
Essential -
Experience of working in a customer-facing role
Experience in a field based role
Desirable -
Experience of managing challenging situations in a customer-facing role
Experience of identifying selling opportunities in order to generate sales leads
Personal qualities
(the way you think and act)
Aptitude for practical work
Good attention to detail
Talent for solving problems
Good communication and customer service skills
Resourceful, with the ability to work independently
Good time management skills
Flexibility in support of the customer and business needs
Qualifications
Essential -
Full driving license
Desirable -
Recognised qualification in a Gas Safe environment.
Recognised qualification Electrical installation
Job Types: Full-time, Permanent
Pay: Up to £37,000.00 per year
Schedule:
Monday to Friday
Experience:
Plumbing: 1 year (preferred)
Licence/Certification:
CSCS (preferred)
Driving Licence (required)
Electrical Installation Level 3 (required)
Work Location: On the road
#J-18808-Ljbffr
JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.
The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
When you join the JLA family, you'll also gain access to an extensive benefits package.
We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
As a Field Installations Engineer at JLA, you will support us on our mission to be a trusted partner for our customers, making sure that we are always there and that “we take care of it”. You’ll support our customers across care, hospitality, education, housing, healthcare and prison services with their laundry servicing and repair needs.
This is an exciting opportunity that provides you with plenty of variety each day, providing excellent service and technical expertise to customers, and a role where you can develop and take pride and care in your work. You will be installing a variety of laundry and catering equipment across our customer sites.
We are investing in training and development for our Engineers with our new ‘JLA Academy’, which will provide you with the opportunity to cross-skill across both laundry and catering equipment, develop your mechanical and electrical skills/experience, and enhance your product knowledge on JLA laundry machines.
Key tasks
Install laundry & catering equipment as and when directed by the Installations team
Carry out comprehensive, competent, and safe remedial repairs to customer and Company satisfaction
Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy
Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required
Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency
Maintain technical and system updates and releases as required
Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job
Support growth generation by submitting lead opportunities
Service Delivery
Maintain our reputation within the industry by demonstrating excellent customer service practices, acting responsively to the needs of the customer with the aim of delivering customer satisfaction
Manage on-site customer queries in a fair and courteous manner
Handle any challenging situations with customers in a professional and courteous manner at all times.
Be responsive and cooperative and achieve the required tasks set
Managing Health & Safety
To carry out all activities with proper regard for personal safety and the safety of colleagues and customers by ensuring adherence and reasonable care of H&S regulations and procedures at all times
Report identified risks in line with H&S procedures
Attend H&S training and briefings on a regular basis
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position.
Knowledge and Skills
(what you know and what you can do)
Essentials -
Skilled in installing laundry/ catering equipment
Knowledge of electrical and plumbing work
Proficient level of computer skills
Good knowledge of the English language, both written and verbal
Desirables -
Electrical installation qualification
Gas Safe registered
Experience
(what you have done)
Essential -
Experience of working in a customer-facing role
Experience in a field based role
Desirable -
Experience of managing challenging situations in a customer-facing role
Experience of identifying selling opportunities in order to generate sales leads
Personal qualities
(the way you think and act)
Aptitude for practical work
Good attention to detail
Talent for solving problems
Good communication and customer service skills
Resourceful, with the ability to work independently
Good time management skills
Flexibility in support of the customer and business needs
Qualifications
Essential -
Full driving license
Desirable -
Recognised qualification in a Gas Safe environment.
Recognised qualification Electrical installation
Job Types: Full-time, Permanent
Pay: Up to £37,000.00 per year
Schedule:
Monday to Friday
Experience:
Plumbing: 1 year (preferred)
Licence/Certification:
CSCS (preferred)
Driving Licence (required)
Electrical Installation Level 3 (required)
Work Location: On the road
#J-18808-Ljbffr
