PMO Manager

Purpose of the role: As Programme Management Office Manager, you will focus on supporting and coordinating the successful delivery of the Property Capital Programme. This role ensures that programme objectives are met through effective decision-making, efficient operations, and robust governance processes. The PMO Manager will play a critical role in managing and maintaining the PMO system's infrastructure, software applications, and future development, driving enhancements that improve service delivery and programme performance. A key focus of the role is collecting, analysing, and interpreting data to provide actionable insights that inform decision-making and support high-quality reporting across the business. The PMO Manager will provide assurance activity to protect programme deliverables, using data-driven insights to highlight risks and opportunities. The role also includes managing the Project Delivery Method (PDM) to ensure efficient project execution and alignment with the PMO system. The PMO Manager will act as the primary contact between system providers, users and the business, ensuring reliable, secure, and high-performing system operations. They will provide technical support to end-users while fostering collaboration with stakeholders to align programme reporting and processes to meet business demands. Additionally, the PMO Manager is responsible for driving a culture of continuous improvement within the PMO team and across capital programme delivery. This includes supporting team development, maintaining adherence to governance frameworks, and identifying opportunities to enhance processes, systems, and reporting capabilities. Role responsibilities: Establish and manage relationships with stakeholders across the business to encourage collaboration and alignment, addressing competing priorities effectively. Act as the main point of contact between the PMO system provider and the business, managing day-to-day operations. Manage all PMO activities to ensure programme objectives are met through effective decision-making and efficient operations. Ensure adherence to governance frameworks, deploying and enforcing standards, policies, and processes to maintain consistency across all Capital programme activities. Control programme information to ensure movements follow proper governance, escalating uncontrolled changes. Administer the PMO system, ensuring high-quality reporting and actionable data analytics to support programme requirements. Report creation within the system and production/generation of written reports to stakeholders. Chair meetings with stakeholders. Collate, analyse, and interpret large datasets to provide insights that inform decision-making and improve programme delivery. Develop and maintain industry-leading dashboards to communicate insights clearly across all levels of the organisation. Monitor system performance, troubleshoot issues, and ensure optimal uptime and data security. Identify and implement continuous improvement initiatives to enhance processes, system capabilities, and overall programme efficiency. Leverage lessons learned to refine delivery processes and implement best practices across the team. Document and maintain the Programme Delivery Processes (PDM) and other critical system configurations for knowledge sharing and training purposes, plus updating the PMO RACI. Provide guidance and support to team members, working collaboratively in a matrix environment. Support the personal and professional development of the team, fostering a culture of collaboration and high performance. Ensure resource allocations align with programme needs, addressing constraints or gaps effectively. Skills, experience & qualifications: Proven experience as a system administrator or in a similar role, with a strong understanding of IT infrastructure and systems management. Knowledge or experience working in a programme management environment. Proficiency in process and database management with the ability to use data visualisation tools such as Power BI. Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights. Demonstrated capability for problem-solving, decision-making, sound judgment, and assertiveness. Experience in process mapping and developing system configurations to improve operations. Understanding of the principles and frameworks for successful Project and Programme Management, including governance and delivery processes. Strong IT aptitude demonstrated through the use of Excel, project management software, or other standard tools. MSP/Prince 2 or equivalent project management qualifications.

#J-18808-Ljbffr