Division / Department - Contact and Control
Grade - Grade 8
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £27,747 - £29,649
Working Hours - 37.0 Hours per Week
Shift Allowance - Yes
Politically Restricted - No
Location - Crawley
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
Chief Constables' Message
We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe. We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you. The Role & Key Responsibilities
From your first day with us you will be part of a policing family making a real difference. As a Police Enquiry Officer, you will perform a role on our policing front line, helping members of the public across Sussex reporting incidents and crimes. We aim to respond to each contact in a timely way and contribute to making our communities feel safe, by inspiring trust and confidence in the Police. You must be able to multitask, dealing with enquiries face to face, over the phone, or via email. You will also be using various computer systems and need to make decisions under pressure. High levels of resilience are required due to the nature of the enquiries, which can be distressing or upsetting at times. You will be employed on a mobile contract, meaning you will have a base station but will be required to travel and work from other Police Stations within the hub. This requires flexibility, as shift times and locations may change at short notice. The location for the Police Enquiry Officer post will be at Crawley Hub, supporting Horsham and East Grinstead. Travel between locations will be required. INITIAL TRAINING WILL BE 5 FULL WEEKS AT POLICE HQ IN LEWES. FOLLOWING INITIAL TRAINING, YOU WILL CONTINUE WITH ON-THE-JOB TRAINING WITH A DEDICATED COACH WITHIN YOUR DEDICATED OR NEIGHBOURING HUB. SHIFT PATTERNS STAFF WOULD BE EXPECTED TO WORK A ROTATING SHIFT PATTERN BETWEEN MONDAY AND SATURDAY 0900-1700 (THIS DOES NOT INCLUDE ANY PUBLIC OR BANK HOLIDAYS). Key Responsibilities To act as the primary point of contact for all visitors to the Police station, serving as a conduit between Police Officers and the public. You will accurately assess and record incidents, ensuring prompt resolution of enquiries through effective communication while maintaining the highest professional and ethical standards. To identify the purpose and nature of each contact by asking questions to elicit sufficient and relevant information for accurate and timely assessment of appropriate means of resolution. To provide a proactive, customer-focused service to all enquiries made via the Front Office, whether in person, by phone, or online, in a compassionate and highly professional manner in accordance with the Sussex Police Policing Strategy and the Victim Code. Skills & Experience
QUALIFICATIONS GCSE or equivalent in Maths and English SKILLS AND EXPERIENCE Good verbal communication skills with the ability to listen to others Ability to break down problems into component parts and determine appropriate action Ability to communicate difficult messages to the public effectively and sensitively Decision-making skills, with the ability to think laterally and creatively resolve incidents Proven ability in problem-solving Ability to produce accurate written reports or other documents Confidence in using standard IT packages, systems, and/or databases to fulfil role requirements Demonstrate personal responsibility, planning own work with the ability to work with minimal supervision Work effectively in a team to achieve shared objectives, demonstrating awareness of individual differences and providing support as required Why Work With Us?
Policing is an exciting 24/7 business, and we all have commitments outside work. We’re invested in supporting people to balance their life with work and encourage flexible working. We take pride in looking after our people and offer a variety of benefits: Contributory pension scheme (LGPS) Generous annual leave allowance Discounts for everyday spend On-site gyms and a range of sports clubs Generous and supportive parental leave Financial and mental wellbeing guidance and support Further Information
For further information about the role, please contact Veronica Trodd at veronica.trodd@sussex.police.uk Diversity Statement
We are only as good as our people. It's important that our officers and staff can be themselves in the workplace, and we know that as an organisation we'll grow from the variety of thinking, approach, and skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information, and how we recruit is open and accessible to all. We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness, and uphold anti-racist principles in both our organisation and our communities. For more information, you can read our
full anti-racism statement here. We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or expression, disability, social status, or religious belief, we would love to hear from you. Following submission of your application, you will receive a confirmation email with a copy of your application attached. Occasionally, emails from this address can fall into spam/junk folders, so please ensure this is checked regularly. This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process. Please note that not all jobs are available for internal candidates across both Forces; the current agreed recruitment principles are: Vacancies in collaborated units are available to all officers and staff across both Forces. Vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally. If the vacancy is advertised externally and an officer or member of staff from the other Force is successful, it will result in a transfer of employment. Surrey Police and Sussex Police Special Constables, Volunteers, and Agency Staff (excluding self-employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
#J-18808-Ljbffr
We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe. We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you. The Role & Key Responsibilities
From your first day with us you will be part of a policing family making a real difference. As a Police Enquiry Officer, you will perform a role on our policing front line, helping members of the public across Sussex reporting incidents and crimes. We aim to respond to each contact in a timely way and contribute to making our communities feel safe, by inspiring trust and confidence in the Police. You must be able to multitask, dealing with enquiries face to face, over the phone, or via email. You will also be using various computer systems and need to make decisions under pressure. High levels of resilience are required due to the nature of the enquiries, which can be distressing or upsetting at times. You will be employed on a mobile contract, meaning you will have a base station but will be required to travel and work from other Police Stations within the hub. This requires flexibility, as shift times and locations may change at short notice. The location for the Police Enquiry Officer post will be at Crawley Hub, supporting Horsham and East Grinstead. Travel between locations will be required. INITIAL TRAINING WILL BE 5 FULL WEEKS AT POLICE HQ IN LEWES. FOLLOWING INITIAL TRAINING, YOU WILL CONTINUE WITH ON-THE-JOB TRAINING WITH A DEDICATED COACH WITHIN YOUR DEDICATED OR NEIGHBOURING HUB. SHIFT PATTERNS STAFF WOULD BE EXPECTED TO WORK A ROTATING SHIFT PATTERN BETWEEN MONDAY AND SATURDAY 0900-1700 (THIS DOES NOT INCLUDE ANY PUBLIC OR BANK HOLIDAYS). Key Responsibilities To act as the primary point of contact for all visitors to the Police station, serving as a conduit between Police Officers and the public. You will accurately assess and record incidents, ensuring prompt resolution of enquiries through effective communication while maintaining the highest professional and ethical standards. To identify the purpose and nature of each contact by asking questions to elicit sufficient and relevant information for accurate and timely assessment of appropriate means of resolution. To provide a proactive, customer-focused service to all enquiries made via the Front Office, whether in person, by phone, or online, in a compassionate and highly professional manner in accordance with the Sussex Police Policing Strategy and the Victim Code. Skills & Experience
QUALIFICATIONS GCSE or equivalent in Maths and English SKILLS AND EXPERIENCE Good verbal communication skills with the ability to listen to others Ability to break down problems into component parts and determine appropriate action Ability to communicate difficult messages to the public effectively and sensitively Decision-making skills, with the ability to think laterally and creatively resolve incidents Proven ability in problem-solving Ability to produce accurate written reports or other documents Confidence in using standard IT packages, systems, and/or databases to fulfil role requirements Demonstrate personal responsibility, planning own work with the ability to work with minimal supervision Work effectively in a team to achieve shared objectives, demonstrating awareness of individual differences and providing support as required Why Work With Us?
Policing is an exciting 24/7 business, and we all have commitments outside work. We’re invested in supporting people to balance their life with work and encourage flexible working. We take pride in looking after our people and offer a variety of benefits: Contributory pension scheme (LGPS) Generous annual leave allowance Discounts for everyday spend On-site gyms and a range of sports clubs Generous and supportive parental leave Financial and mental wellbeing guidance and support Further Information
For further information about the role, please contact Veronica Trodd at veronica.trodd@sussex.police.uk Diversity Statement
We are only as good as our people. It's important that our officers and staff can be themselves in the workplace, and we know that as an organisation we'll grow from the variety of thinking, approach, and skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information, and how we recruit is open and accessible to all. We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness, and uphold anti-racist principles in both our organisation and our communities. For more information, you can read our
full anti-racism statement here. We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or expression, disability, social status, or religious belief, we would love to hear from you. Following submission of your application, you will receive a confirmation email with a copy of your application attached. Occasionally, emails from this address can fall into spam/junk folders, so please ensure this is checked regularly. This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process. Please note that not all jobs are available for internal candidates across both Forces; the current agreed recruitment principles are: Vacancies in collaborated units are available to all officers and staff across both Forces. Vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally. If the vacancy is advertised externally and an officer or member of staff from the other Force is successful, it will result in a transfer of employment. Surrey Police and Sussex Police Special Constables, Volunteers, and Agency Staff (excluding self-employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
#J-18808-Ljbffr
