Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare, and Caledonian Optical.
We are currently recruiting for a Practice Manager to join our practice in Fraserburgh. The role on offer focuses on providing excellent patient care, and previous dispensing experience is essential. Qualification to FBDO level would be advantageous but not essential.
The role is full-time, working 37.5 hours over 5 days from Monday to Saturday.
Typical Practice Manager Duties:
Taking full responsibility for the success and day-to-day running of the practice, including management of staff, stock, and the premises. Assisting patients with queries relating to every aspect of wearing spectacles and contact lenses, resolving queries with a desire to build and maintain good customer relationships. Motivating, driving, and leading the team to deliver excellent patient care. Training, coaching, and appraising the Practice Team, disseminating knowledge, and ensuring a solid succession plan is in place, promoting internal promotion actively. Making recommendations to and advising patients on spectacle lens and frame options following their eye test with the resident Optometrist. Working in cooperation with Head Office Departments to ensure that professional and clinical standards are maintained at all times. Being a point of contact for patients in the practice, leading by example at all times. Managing the practice appointment diary, considering patient appointment requests and staff availability. Administration and maintenance of patient records, databases, and NHS paperwork. Other ad-hoc duties as required. Duncan and Todd offers a fast-paced, dynamic working environment, so we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self-starter, and has exceptional interpersonal skills. In return, we offer competitive pay and benefits and a supportive environment in which to develop your management skills and knowledge. Benefits:
Competitive salary 34 days annual leave (FTE) inclusive of public holidays Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses, or annual supply of contact lenses per calendar year + 6 x 50% off discount vouchers for family and friends Access to high street discounts and other benefits through the Company employee benefits portal The opportunity to work for a company that cares
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Taking full responsibility for the success and day-to-day running of the practice, including management of staff, stock, and the premises. Assisting patients with queries relating to every aspect of wearing spectacles and contact lenses, resolving queries with a desire to build and maintain good customer relationships. Motivating, driving, and leading the team to deliver excellent patient care. Training, coaching, and appraising the Practice Team, disseminating knowledge, and ensuring a solid succession plan is in place, promoting internal promotion actively. Making recommendations to and advising patients on spectacle lens and frame options following their eye test with the resident Optometrist. Working in cooperation with Head Office Departments to ensure that professional and clinical standards are maintained at all times. Being a point of contact for patients in the practice, leading by example at all times. Managing the practice appointment diary, considering patient appointment requests and staff availability. Administration and maintenance of patient records, databases, and NHS paperwork. Other ad-hoc duties as required. Duncan and Todd offers a fast-paced, dynamic working environment, so we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self-starter, and has exceptional interpersonal skills. In return, we offer competitive pay and benefits and a supportive environment in which to develop your management skills and knowledge. Benefits:
Competitive salary 34 days annual leave (FTE) inclusive of public holidays Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses, or annual supply of contact lenses per calendar year + 6 x 50% off discount vouchers for family and friends Access to high street discounts and other benefits through the Company employee benefits portal The opportunity to work for a company that cares
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