Practice Manager

JOB SUMMARY: Mallard Medical Practice is seeking an experienced, highly motivated and progressive thinking GP Practice Manager to join our friendly team to lead the practice in continuing to develop and embrace new ways of working and ensure that opportunities maximise productivity whilst delivering excellent patient care. The successful candidate will take responsibility for organisational leadership, service improvement and delivery of key targets across all clinical and administrative areas within the practice. Previous management experience, leadership and people skills, competency in office IT and effective communication skills at all levels is essential. The ideal candidate will have excellent skills in people management, finance and business management. Preferably have experience working within the NHS. Supported by an excellent administrative and clinical team, you will also have the vision, willingness and drive to adapt to NHS targets and changes within a profitable, effective and efficient working environment. Main duties of the job The Practice Manager will work closely with the Partners in developing and maintaining an efficient and effective GP practice providing input to business matters including financial and commercial issues so knowledge of GP finance management is essential. Management of clinical and administrative staff, recruitment of staff, managing the financial elements of the organisation, including budgets, bank accounts, accounting systems and payroll. Ensuring the team reaches QOF targets. Job responsibilities Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. Functional management of all clinical and administrative staff. Direct line management of staff members as decided by the Partners. Leading change and continuous improvement initiatives and coordinating projects within the organisation as directed by the GP partners. Ensure the practice maintains compliance with its NHS contractual obligations. Support the team to reach QOF targets. Coordinate GP partner meetings, produce agendas and minutes and distribute as appropriate. Ensure that actions from relevant meetings are actioned within agreed time scales. Ensure insurance policies are maintained for partners, premises and equipment. Ensure compliance with IT security and IG and complete and submit the annual Data Protection and Security Toolkit. Responsible for the practice registration with CQC, ensuring the registered manager and partner details are correct and submitting any changes as required. Responsible for ensuring CQC compliance across all domains and leading on inspections when required. To review all complaint responses once drafted. Liaising with the PCN & ICB and attending meetings as appropriate. Liaising with other external bodies and attending meetings as appropriate. Manage and maintain effective systems for the resolution of disciplinary and grievance issues. Ensure that all staff undertake a robust induction process including receiving the appropriate induction training. Responsibility to ensure that all staff have received the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively and their development is regularly reviewed. Arrange and deliver training sessions as appropriate. Ensure that details of staff training are maintained. Ensure that annual staff appraisals are carried for all staff either by the Practice Manager or the appropriate Line Manager. Financial Management Work closely with the GP partner responsible to ensure effective financial management and control of the practice bank accounts and accounting systems. Work closely with the GP partners in relation to financial management including future financial planning and financial forecasting. Prepare budgets and cash flow forecasts. Liaise with the practice accountant on a timely basis. Ensure that all financial claims are submitted to the ICB, PCN and NHS England where appropriate within the deadlines set. Health and Safety The management of the surgery site and ensuring that it is safely maintained. Take the lead on health and safety aspects of the practice and report to and support the GP partner responsible for health & safety. Ensure that procedures are in place to ensure that the buildings and property within it is secure at all times. Ensure that procedures are in place to ensure the security of personnel records and filing systems. Ensure that repairs/issues/defects relating to both the buildings and equipment is logged on the practice maintenance list and to liaise with contractors to arrange repairs accordingly. Ensure equipment is serviced and/or calibrated appropriately and that adequate records are maintained. Carrying out risk assessments and action plans as appropriate. Ensuring that procedures and policies are in place to support effective infection prevention and control measures. Carrying out monthly building checks. Administering the practice incident reporting policy. Recording of accidents and incidents appropriately and taking appropriate action including reporting as necessary to any outside agencies for example the Health and Safety Executive. Ensure that all staff are aware of and follow health and safety policies. Person Specification Essential Experience of working in Primary Care. Experience of working in health care setting. Experience of accounting procedures. Experience of managing multidisciplinary teams. Qualifications Essential Good Standard of education with excellent literacy and numeracy skills. Leadership or Management qualification. Desirable Educated to degree level in healthcare or business. Employer details Employer name: Mallard Medical Practice Location: Killingworth, Newcastle Upon Tyne, NE12 6HS Contact:

Please email CV to

Kazishahadat@nhs.net Job Type: Full-time Pay: £36,000.00-£45,000.00 per year Additional pay: Performance bonus Tips Benefits: Bereavement leave Free flu jabs Free parking On-site parking Schedule: Day shift Monday to Friday No weekends Experience: Medical Practice Management: 1 year (required) Dental Practice Management: 1 year (preferred) Work Location: In person Application deadline: 31/01/2025

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