Primary Responsibilities
The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The practice manager is responsible for:
Practice Finance
Developing new income streams and minimising expenditure, when possible, without impacting on quality.
Managing the financial elements of the practice.
Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented.
Briefing partners on all financial matters, including forecasting.
Managing and processing partners' drawings, PAYE and pensions for practice staff.
Managing the procurement of GP practice equipment, supplies and services within target budgets.
Practice Operations
Reviewing and analysing current practices and working with the teams and their leads to improve practices.
Ensuring that Willowbrook Medical Practice is operated with both a patient-focused approach, combined with a commercial overview.
The management of the premises, including health and safety aspects such as risk assessments and mandatory training.
Marketing the practice appropriately.
Supporting the management of the Patient Participation Group.
Supporting the management of all complaints.
Primary Care Funding and Contracts
Evaluating all changes to the practices regulatory and contractual arrangements and providing summary information and recommendations to the Partners.
Tendering for new services and business opportunities.
Advising Partners on all aspects of the various contractual arrangements that govern Willowbrook Medical Practices revenue.
Leading and managing any potential GP practice mergers and collaborative initiatives.
Managing contracts for services.
Promoting Willowbrook Medical Practice's clinical and administrative activity that supports achievement of all contractual targets - QOF, IIF and Enhanced services.
Ensuring that Willowbrook Medical Practice complies with the CQC regulations.
Strategy and Practice Development
Developing business plans; leading on business expansion and project management and any other functions deemed necessary by the Partnership to aid business growth.
Achieving the long-term strategic objectives in an effective working environment.
Developing, implementing, and embedding an efficient business resilience plan.
Coordinating the reviewing and updating of all practice policies and procedures.
Leading change and continuous improvement initiatives; coordinating all projects within the practice.
Adopting a strategic approach to the management of all patient services matters.
Monitoring and evaluating practice performance against targets.
Human Resources
Managing the recruitment and retention of staff; develop, implement, and embed an effective succession plan.
Developing, implementing, and embedding an effective staff appraisal process.
Implementing effective systems for the resolution of disciplinary and grievance issues.
Maintaining an effective overview of HR legislation.
Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
Developing a system for Partner accountability.
Secondary Responsibilities
In addition to the primary responsibilities, the practice manager may be requested to:
Deputise for the partners at internal and external meetings.
Act as the primary point of contact for NHS(E), ICB, community services, suppliers and all other external stakeholders.
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The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The practice manager is responsible for:
Practice Finance
Developing new income streams and minimising expenditure, when possible, without impacting on quality.
Managing the financial elements of the practice.
Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented.
Briefing partners on all financial matters, including forecasting.
Managing and processing partners' drawings, PAYE and pensions for practice staff.
Managing the procurement of GP practice equipment, supplies and services within target budgets.
Practice Operations
Reviewing and analysing current practices and working with the teams and their leads to improve practices.
Ensuring that Willowbrook Medical Practice is operated with both a patient-focused approach, combined with a commercial overview.
The management of the premises, including health and safety aspects such as risk assessments and mandatory training.
Marketing the practice appropriately.
Supporting the management of the Patient Participation Group.
Supporting the management of all complaints.
Primary Care Funding and Contracts
Evaluating all changes to the practices regulatory and contractual arrangements and providing summary information and recommendations to the Partners.
Tendering for new services and business opportunities.
Advising Partners on all aspects of the various contractual arrangements that govern Willowbrook Medical Practices revenue.
Leading and managing any potential GP practice mergers and collaborative initiatives.
Managing contracts for services.
Promoting Willowbrook Medical Practice's clinical and administrative activity that supports achievement of all contractual targets - QOF, IIF and Enhanced services.
Ensuring that Willowbrook Medical Practice complies with the CQC regulations.
Strategy and Practice Development
Developing business plans; leading on business expansion and project management and any other functions deemed necessary by the Partnership to aid business growth.
Achieving the long-term strategic objectives in an effective working environment.
Developing, implementing, and embedding an efficient business resilience plan.
Coordinating the reviewing and updating of all practice policies and procedures.
Leading change and continuous improvement initiatives; coordinating all projects within the practice.
Adopting a strategic approach to the management of all patient services matters.
Monitoring and evaluating practice performance against targets.
Human Resources
Managing the recruitment and retention of staff; develop, implement, and embed an effective succession plan.
Developing, implementing, and embedding an effective staff appraisal process.
Implementing effective systems for the resolution of disciplinary and grievance issues.
Maintaining an effective overview of HR legislation.
Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
Developing a system for Partner accountability.
Secondary Responsibilities
In addition to the primary responsibilities, the practice manager may be requested to:
Deputise for the partners at internal and external meetings.
Act as the primary point of contact for NHS(E), ICB, community services, suppliers and all other external stakeholders.
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