Precise & articulate Bookings Administrator for HNWI healthcare clinic, Ascot

This is a great role for a candidate who would like a fast-paced position working alongside the patient coordinator in the office. You need to be highly personable and organized as you'll be required to work with the practice's Harley Street Consultants and their HNW clients to ensure that first-class customer service standards are always met. Candidates should be able to demonstrate exceptional communication skills, both written and verbal, possess the ability to multitask, and handle several clients at one time professionally and calmly. The role includes but is not limited to: Act as the primary point of contact for patients, providing information on consultations, costs, etc. Preferably have experience with the Semble patient portal. Respond quickly and efficiently to all incoming bookings and inquiries. Provide appropriate information with accuracy and professionalism. Deliver exceptional customer service, ensuring all patients have the best experience from beginning to the end of their treatment. Liaise between patients, the rest of the team, and Consultants to ensure a seamless experience from consultation to treatment. Liaise with the clinical team to ensure all required documentation is complete and accurate before treatments. Maintain up-to-date and accurate patient records on CRM in compliance with clinic policies and data protection laws. Collaborate with the financial and administrative teams to ensure that all patient payment plans and invoices are processed correctly. Ensure patient care and safety by monitoring and confirming consent forms, medical history, and follow-up requirements. Provide compassionate and professional support to patients, addressing any concerns or questions regarding their medical journey. Cover for the Receptionist when required, e.g., covering sick leave or any other emergency. Manage internal and external communication. Maintain accurate records and ensure compliance with all laws and company policies. Essentials: Working well under pressure and meeting deadlines. Having excellent verbal and written communication skills. Being self-motivated, proactive, and result-oriented. Working hours: Monday to Friday, 9 am - 6 pm (need flexibility). Benefits include healthcare, pension, and discretionary bonus.

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