Location:
Milton Keynes, Hybrid (2 days in the office, 3 days from home) Salary:
Up to £27,000 dependent on experience Contract Type:
Fixed Term Contract for 12 months, full time 35 hours pw Are you able to establish and maintain good working relationships with a desire to exceed customer expectations? If the answer is yes, we want to hear from you! Role Objective:
As a Premium Collections Administrator, you will become part of a bubbly and dedicated team to ensure the timely receipt, recording and reconciliation of payments for all Personal Group insurance products. You will proactively chase host companies for any overdue payments and reports and provide excellent customer and client care to assist with any queries. Benefits
Hybrid working between home and office (2 days in office 3 working from home) 25 days annual leave with option to purchase additional holiday days Private medical insurance Employer contributory pension Free travel insurance for you and your family Life assurance – 4 x salary Practical Health Plan Salary sacrifice options include big technology purchase discounts, retail discounts platform, share ownership plan and more What you'll be doing:
Timely submission of Payroll Deductions Authorities to host companies and process premium deduction reports from host companies. Allocate Bacs/Chaps/Cheque payments accurately in conjunction with deduction reports. Action requests for cancellations/amendments in line with company procedures and process customer refunds. Proactively chase host companies for overdue deduction reports and payments. Efficiently maintain accessible up to date records including management of computer records in Sharepoint. Deal with queries from customers and clients both internally and externally. Ensure the outbound post is processed to ensure timely transfer to the admin team for sending out each day. Ensure compliance with employment legislation, FCA principles, ensure we are compliant with Consumer Duty & other relevant legislative requirement What are we looking for?
Experience in dealing with 3rd party client contacts and a track record of customer focused working practices. Good knowledge of Microsoft Excel, Word and Outlook. Experience of high-volume data entry and multitasking with good organisation skills and time management. Team player with good oral and written communication skills. Ability to resolve routine problems but escalate where appropriate. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Why Personal Group?
We protect the unprotected and connect the unconnected! We do this by providing market leading employee benefits and straightforward insurance plans focused on improving employee health, wellbeing and engagement to create a happier, healthier and a more productive workforce. Alongside this we offer specialist pay and reward and employee experience consultancy. Together we provide a full-service solution to help our clients stand out as an employer of choice while ensuring that our offerings across the Group are fair, reasonable and accessible to all reaches of society. To find out more about the amazing products we offer and a little more about us take a look at our careers page -
https://www.personalgroupcareers.com/ Personal Group is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you require reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Recruitment Team.
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Milton Keynes, Hybrid (2 days in the office, 3 days from home) Salary:
Up to £27,000 dependent on experience Contract Type:
Fixed Term Contract for 12 months, full time 35 hours pw Are you able to establish and maintain good working relationships with a desire to exceed customer expectations? If the answer is yes, we want to hear from you! Role Objective:
As a Premium Collections Administrator, you will become part of a bubbly and dedicated team to ensure the timely receipt, recording and reconciliation of payments for all Personal Group insurance products. You will proactively chase host companies for any overdue payments and reports and provide excellent customer and client care to assist with any queries. Benefits
Hybrid working between home and office (2 days in office 3 working from home) 25 days annual leave with option to purchase additional holiday days Private medical insurance Employer contributory pension Free travel insurance for you and your family Life assurance – 4 x salary Practical Health Plan Salary sacrifice options include big technology purchase discounts, retail discounts platform, share ownership plan and more What you'll be doing:
Timely submission of Payroll Deductions Authorities to host companies and process premium deduction reports from host companies. Allocate Bacs/Chaps/Cheque payments accurately in conjunction with deduction reports. Action requests for cancellations/amendments in line with company procedures and process customer refunds. Proactively chase host companies for overdue deduction reports and payments. Efficiently maintain accessible up to date records including management of computer records in Sharepoint. Deal with queries from customers and clients both internally and externally. Ensure the outbound post is processed to ensure timely transfer to the admin team for sending out each day. Ensure compliance with employment legislation, FCA principles, ensure we are compliant with Consumer Duty & other relevant legislative requirement What are we looking for?
Experience in dealing with 3rd party client contacts and a track record of customer focused working practices. Good knowledge of Microsoft Excel, Word and Outlook. Experience of high-volume data entry and multitasking with good organisation skills and time management. Team player with good oral and written communication skills. Ability to resolve routine problems but escalate where appropriate. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Why Personal Group?
We protect the unprotected and connect the unconnected! We do this by providing market leading employee benefits and straightforward insurance plans focused on improving employee health, wellbeing and engagement to create a happier, healthier and a more productive workforce. Alongside this we offer specialist pay and reward and employee experience consultancy. Together we provide a full-service solution to help our clients stand out as an employer of choice while ensuring that our offerings across the Group are fair, reasonable and accessible to all reaches of society. To find out more about the amazing products we offer and a little more about us take a look at our careers page -
https://www.personalgroupcareers.com/ Personal Group is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you require reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Recruitment Team.
#J-18808-Ljbffr
