Looking for a ticketing role at one of the world's most iconic venues?
Want to work for an employer named in The Sunday Times Best Places to Work 2024?
As our Premium Seating Ticketing Assistant, you'll ensure smooth operations and outstanding customer experiences.
What you'll be doing:
Event Set up and Management
Assisting the Premium Seating Ticketing team for on-sale event set-up including
preparation of set-up sheets, liaising with Event Ticketing managers concerning allocations, collation and distribution of event information to the Premium Seating team, checking purchase flows, pricing etc., and working with AXS to ensure smooth event sales.
Inventory and Customer Care
Manage premium ticket inventory efficiently Monitor Encore offers and premium products across all platforms Handle ticket requests and resolutions for Encore clients Support premium account managers with client needs Work with partners to deliver effective solutions Event Day Excellence
Onsite support for event days/late evenings (inclusive of weekends/Bank Holidays) including ticket resolution, scan testing, inventory management, liaising with Event Ticketing Managers and AXS client services to ensure general smooth operational running of the event. What we're looking for:
Experience of working in a busy customer-facing environment Must have solid working knowledge of Excel specifically and other Microsoft Office programs A real desire to progress within the live events industry Strong attention to detail, high levels of accuracy, and strong reporting skills Ability to thrive in a busy and high-pressured environment maintaining patience and empathy even when working under pressure This is an excellent opportunity to play a crucial role in one of the world's best venues. You'll be working with a dedicated team committed to delivering a Best-In-Class experience to our guests. We'll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us. Where: You'll be based at The O2, Peninsula Square, London SE10 0DX. We offer flexible start times and welcome flexible working conversations. We work onsite 4 days a week and remotely 1 day a week. This role will include working some evenings and weekends. So why apply? Find out why our employees love working here: https://aegeurope.com/life-at-aeg/ Our benefits can be found here: AEG Benefits AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always! Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
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Event Set up and Management
Assisting the Premium Seating Ticketing team for on-sale event set-up including
preparation of set-up sheets, liaising with Event Ticketing managers concerning allocations, collation and distribution of event information to the Premium Seating team, checking purchase flows, pricing etc., and working with AXS to ensure smooth event sales.
Inventory and Customer Care
Manage premium ticket inventory efficiently Monitor Encore offers and premium products across all platforms Handle ticket requests and resolutions for Encore clients Support premium account managers with client needs Work with partners to deliver effective solutions Event Day Excellence
Onsite support for event days/late evenings (inclusive of weekends/Bank Holidays) including ticket resolution, scan testing, inventory management, liaising with Event Ticketing Managers and AXS client services to ensure general smooth operational running of the event. What we're looking for:
Experience of working in a busy customer-facing environment Must have solid working knowledge of Excel specifically and other Microsoft Office programs A real desire to progress within the live events industry Strong attention to detail, high levels of accuracy, and strong reporting skills Ability to thrive in a busy and high-pressured environment maintaining patience and empathy even when working under pressure This is an excellent opportunity to play a crucial role in one of the world's best venues. You'll be working with a dedicated team committed to delivering a Best-In-Class experience to our guests. We'll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us. Where: You'll be based at The O2, Peninsula Square, London SE10 0DX. We offer flexible start times and welcome flexible working conversations. We work onsite 4 days a week and remotely 1 day a week. This role will include working some evenings and weekends. So why apply? Find out why our employees love working here: https://aegeurope.com/life-at-aeg/ Our benefits can be found here: AEG Benefits AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always! Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
#J-18808-Ljbffr
