We are seeking to recruit a friendly, enthusiastic, and self-motivated individual to join our professional and supportive team at our Glevum Way Surgery in Abbeydale, Gloucester.
Main duties of the job
The role involves the administration and issue of electronic and paper prescriptions, working to agreed procedures, protocols, and timescales. Contracted hours will be 16 hours per week worked over three days (Tues, Weds & Fri).
On Fridays, you may be asked to support our Reception Team and cover some patient-facing duties, for example, checking an appointment or answering some basic queries.
Ideally, you will also have some flexibility to cover additional hours when the other Prescription Advisors are absent.
Starting salary
will be £ per hour. About us We are a large medical practice in Abbeydale, Gloucester and offer a supportive, well-managed working environment and a happy and functional practice team and have received an extremely positive CQC inspection. We have also moved into a new £5M building that will help us to meet the future clinical needs of our patient population. The role attracts job security, a generous holiday allowance, and membership of the renowned NHS Pension scheme. Job Responsibilities: To issue all repeat prescriptions both paper and electronic as requested by patients. Ensuring all functions are carried out in accordance with agreed procedures, protocols, and timescales, reporting/liaising with the Pharmacy Technician. Have a full understanding of the prescription process within SystmOne including the online system. Assist patients to use the online system with regard to signing up and ordering prescriptions. Deal with online prescription requests. Liaise with GPs/Clinicians on prescription queries. With the consent of a GP, reissue certain medications (An exhaustive list of medications allowed will be issued by the team and updated regularly). Update the list of medications electronically in conjunction with the GP responsible for prescribing within the practice. Liaise with Nursing/Residential homes on prescription queries. Liaise with community pharmacies on prescription queries. Ensure that all paper prescriptions are filed in the appropriate place for collection by patients and/or pharmacies. Ensure prescriptions are logged out to pharmacies on the clinical system when collected. Send prescriptions to patients who have sent SAE’s and ensure this is indicated on the patient notes. Ensure that any prescriptions which are reprinted for any reason are logged in the appropriate file explaining the reason for the reprint. Ensure reauthorisations are allocated to appropriate clinicians and in appropriate amounts both manual and electronic reauthorisations (i.e., no more than 10 per session). Document any significant events in relation to prescriptions. Carry out specific prescribing audits as appropriate. Skills and Knowledge Essential IT skills Excellent communication skills, written and oral Clear, polite telephone manner Able to work to deadlines Excellent interpersonal skills Intuitive Team worker Experience Essential Practical experience of dealing with Customer Service Experience of dealing with the general public Desirable Practical experience of dealing with Customer Service in a GP practice Qualities and Attributes Essential Adaptability Ability to work under pressure Diplomatic Trustworthy Self-motivated Flexibility Polite and confident Adaptable Desirable Qualifications Essential Good standard of general education Numerate and IT literate Desirable NVQ 2 in Customer Service or similar (workplace experience will be considered) Experience in using GP clinical software Ability to understand administrative procedures
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will be £ per hour. About us We are a large medical practice in Abbeydale, Gloucester and offer a supportive, well-managed working environment and a happy and functional practice team and have received an extremely positive CQC inspection. We have also moved into a new £5M building that will help us to meet the future clinical needs of our patient population. The role attracts job security, a generous holiday allowance, and membership of the renowned NHS Pension scheme. Job Responsibilities: To issue all repeat prescriptions both paper and electronic as requested by patients. Ensuring all functions are carried out in accordance with agreed procedures, protocols, and timescales, reporting/liaising with the Pharmacy Technician. Have a full understanding of the prescription process within SystmOne including the online system. Assist patients to use the online system with regard to signing up and ordering prescriptions. Deal with online prescription requests. Liaise with GPs/Clinicians on prescription queries. With the consent of a GP, reissue certain medications (An exhaustive list of medications allowed will be issued by the team and updated regularly). Update the list of medications electronically in conjunction with the GP responsible for prescribing within the practice. Liaise with Nursing/Residential homes on prescription queries. Liaise with community pharmacies on prescription queries. Ensure that all paper prescriptions are filed in the appropriate place for collection by patients and/or pharmacies. Ensure prescriptions are logged out to pharmacies on the clinical system when collected. Send prescriptions to patients who have sent SAE’s and ensure this is indicated on the patient notes. Ensure that any prescriptions which are reprinted for any reason are logged in the appropriate file explaining the reason for the reprint. Ensure reauthorisations are allocated to appropriate clinicians and in appropriate amounts both manual and electronic reauthorisations (i.e., no more than 10 per session). Document any significant events in relation to prescriptions. Carry out specific prescribing audits as appropriate. Skills and Knowledge Essential IT skills Excellent communication skills, written and oral Clear, polite telephone manner Able to work to deadlines Excellent interpersonal skills Intuitive Team worker Experience Essential Practical experience of dealing with Customer Service Experience of dealing with the general public Desirable Practical experience of dealing with Customer Service in a GP practice Qualities and Attributes Essential Adaptability Ability to work under pressure Diplomatic Trustworthy Self-motivated Flexibility Polite and confident Adaptable Desirable Qualifications Essential Good standard of general education Numerate and IT literate Desirable NVQ 2 in Customer Service or similar (workplace experience will be considered) Experience in using GP clinical software Ability to understand administrative procedures
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