Prescription Clerk/Administrator – Argyll House Surgery

Prescription Clerk/Administrator (Argyll House Surgery) One Wight Health Ltd The closing date is 30 January 2025 Job summary This vacancy is being advertised by 'One Wight Health (GP Federation) on behalf of Argyll House GP Surgery. Argyll House Surgery will be the employer for this post. Hours: 32 per week Pay: Dependent on experience Candidates are strongly encouraged to apply early as applications will be considered upon submission. Main duties of the job We are seeking a self-motivated individual with excellent attention to detail. The successful candidate must have exceptional people skills and a background in healthcare. Also provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Experience using SystmOne is essential. Job responsibilities The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels: Proactively communicate information between relevant patients, doctors, and professionals. Clinical Coding/Administration To have a thorough knowledge of all practice procedures. To work in accordance with written protocols. Scanning into medical records and coding all medical documentation. Photocopy as required. Processing incoming documentation ensuring read codes are added effectively. Processing referrals and sending to the appropriate teams. Prescription Clerk Ensure patient is receiving high quality care regarding their medication process and monitor considerable risk patients. Provide patient education on medication ordering and advise them when appropriate. Answering medication queries from patients, staff members and pharmacies/care homes. Inputting prescription orders. Re-authorising medication in line with practice policies and procedures alongside the clinical pharmacist. Reception Duties (to cover holidays & sickness when needed) Receiving patients, consulting with members of practice team. Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception positions as necessary. Process appointment requests/future appointments from patients by telephone and in person. Deal with patient visits/requests. Registrations of new patients, computer data entry and medical records. Process patients' changes of address, computer data and medical records (have knowledge of practice area). Telephone Cover for telephonist when necessary. Have working knowledge of telephone/bleep system, during and after hours. Other Tasks Clear rooms after surgeries. Ensure building security. Any other tasks allocated by managers. Person Specification Essential Commit to a DBS Check. Able to undertake the demands of the post with reasonable adjustments if required. Experienced in Clinical coding and medical terminology. Knowledge and experience in prescription processing. Desirable UK Driving Licence. Ability to provide flexibility for holiday cover where needed. Experience Essential General office skills, photocopier, scanning, shredding. Experience processing medication requests. Awareness of Data Protection Act and need for confidentiality of Information. Attention to detail, able to work accurately, identifying errors quickly and easily. Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style. Clinical data coding including document processing. Prescription processing. Experience using SystmOne (Primary Care IT system). Previous experience working within a GP practice. Desirable Experience in working within a Customer Service environment. Computer literate. Excellent telephone manner. Ability to work under pressure. Qualifications Essential GCSE Grade A to C in English and Mathematics. Desirable Training in administration/clerical duties at NVQ level or above. NVQ Level 2/3 in Customer Services or Health Care or related discipline. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name: One Wight Health Ltd Address: 78 West Street, Ryde, PO33 2QG

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