Contract Type:
Permanent - 37.5 hrs per week - Tuesday, Wednesday, Thursday, Friday - 11am-7pm and Saturday 9am-5pm Closing Date:
Friday, February 28, 2025 Dolby Vivisol is currently hiring for a
Prescriptions (HOOF) Coordinator
at their modern office based in Manor Royal, Crawley. We are looking for someone to join our dynamic team to process installations and prescriptions to support our patients across the UK. We offer a generous package including 33 days holiday (including bank holidays), excellent training and development programs, enhanced maternity and paternity leave, as well as a
starting salary of £23,891 per annum, increasing after successful probation. Main duties and responsibilities: Responding to patient prescriptions in a timely manner, including prescription confirmation/rejection and product availability Processing prescriptions, liaising closely with prescribers and responding to their needs Ensuring accurate information is entered into the system Providing stock requirements as needed Managing the prescribers line and dealing with any queries in a timely manner Dealing with all enquiries from prescribers in an empathetic and effective manner within company/contract agreed timescales Ensuring that all enquiries are completed according to departmental procedures and within set quality standards Working with the Senior Customer Service Coordinator on process improvements and projects Providing support to other areas of the Customer Service department when required Required candidate experience: Previous customer service experience (1 year), ideally office or call centre based Excellent phone manner Excellent IT skills with the ability to record data accurately An Enhanced DBS (provided for you as part of the probation process) Who we are: Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing, and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’. Job Type: Full-time Pay: £23,891.00 per year Additional pay: Yearly bonus Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Referral programme Sick pay Schedule: 8 hour shift Weekend availability
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Permanent - 37.5 hrs per week - Tuesday, Wednesday, Thursday, Friday - 11am-7pm and Saturday 9am-5pm Closing Date:
Friday, February 28, 2025 Dolby Vivisol is currently hiring for a
Prescriptions (HOOF) Coordinator
at their modern office based in Manor Royal, Crawley. We are looking for someone to join our dynamic team to process installations and prescriptions to support our patients across the UK. We offer a generous package including 33 days holiday (including bank holidays), excellent training and development programs, enhanced maternity and paternity leave, as well as a
starting salary of £23,891 per annum, increasing after successful probation. Main duties and responsibilities: Responding to patient prescriptions in a timely manner, including prescription confirmation/rejection and product availability Processing prescriptions, liaising closely with prescribers and responding to their needs Ensuring accurate information is entered into the system Providing stock requirements as needed Managing the prescribers line and dealing with any queries in a timely manner Dealing with all enquiries from prescribers in an empathetic and effective manner within company/contract agreed timescales Ensuring that all enquiries are completed according to departmental procedures and within set quality standards Working with the Senior Customer Service Coordinator on process improvements and projects Providing support to other areas of the Customer Service department when required Required candidate experience: Previous customer service experience (1 year), ideally office or call centre based Excellent phone manner Excellent IT skills with the ability to record data accurately An Enhanced DBS (provided for you as part of the probation process) Who we are: Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing, and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’. Job Type: Full-time Pay: £23,891.00 per year Additional pay: Yearly bonus Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Referral programme Sick pay Schedule: 8 hour shift Weekend availability
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