Would you like to work in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Cloud Operations team
The Cloud Operations team is a proficient, fast-paced and exciting team committed to providing excellent customer service while assisting industry-leading customers in their complex support requirements.
Success. The Softcat Way.
Softcat is a £1 billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.
You will serve as a key escalation point within the support team, playing a pivotal role in maintaining and enhancing our Managed Service offering.
Acting as a technical escalation point within the team, managing and resolving complex Microsoft Azure incidents, changes, service requests, and problem records
Meeting and exceeding Key Performance Indicators (KPIs) as defined by the Support Team Manager
Collaborating with the DevOps team to build, automate, and continually improve the Managed Service
Partnering with the Service Delivery team to ensure customers receive exceptional support and service
We'd love you to have
Strong proficiency in scripting languages, including
Python ,
Bash , and
PowerShell
Practical experience with
Infrastructure as Code (IaC)
tools such as
Terraform
Expertise with
Git
and CI/CD tools, especially
GitHub Actions
Hands-on experience managing
Kubernetes
in an enterprise environment
In-depth knowledge of enterprise database systems like
SQL
and
MySQL
A solid understanding of networking concepts, including
TCP/IP ,
DNS ,
load balancers , and
firewalls
A demonstrated passion for continuous learning, with a drive to stay current with the latest industry trends and emerging technologies
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Hybrid working – 2 days in the office and 3 days working from home
Working flexible hours - flexing the times you start and finish during the day
Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
You can find out more about life at Softcat and our commitments to diversity and inclusion at
jobs.softcat.com/jobs/our-culture/
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
Pension Share incentive plan Life Assurance Holiday Two days extra holiday on top of your usual entitlement on your birthday and at Christmas.
Trips Opportunity to qualify for Director hosted (often Michelin star) lunches as well as half and full year incentive trips to places all over the world.
Vouchers Technology vouchers, activity passes, restaurant discount card.
Partner/family Benefits Option to add your partner/family to some of the benefits.
Access to Perklife, our dedicated portal for all perks and flexible benefits.
Maternity, Paternity and Adoption support Two days extra holiday on top of your usual entitlement on your birthday and at Christmas.
#J-18808-Ljbffr
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Cloud Operations team
The Cloud Operations team is a proficient, fast-paced and exciting team committed to providing excellent customer service while assisting industry-leading customers in their complex support requirements.
Success. The Softcat Way.
Softcat is a £1 billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.
You will serve as a key escalation point within the support team, playing a pivotal role in maintaining and enhancing our Managed Service offering.
Acting as a technical escalation point within the team, managing and resolving complex Microsoft Azure incidents, changes, service requests, and problem records
Meeting and exceeding Key Performance Indicators (KPIs) as defined by the Support Team Manager
Collaborating with the DevOps team to build, automate, and continually improve the Managed Service
Partnering with the Service Delivery team to ensure customers receive exceptional support and service
We'd love you to have
Strong proficiency in scripting languages, including
Python ,
Bash , and
PowerShell
Practical experience with
Infrastructure as Code (IaC)
tools such as
Terraform
Expertise with
Git
and CI/CD tools, especially
GitHub Actions
Hands-on experience managing
Kubernetes
in an enterprise environment
In-depth knowledge of enterprise database systems like
SQL
and
MySQL
A solid understanding of networking concepts, including
TCP/IP ,
DNS ,
load balancers , and
firewalls
A demonstrated passion for continuous learning, with a drive to stay current with the latest industry trends and emerging technologies
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Hybrid working – 2 days in the office and 3 days working from home
Working flexible hours - flexing the times you start and finish during the day
Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
You can find out more about life at Softcat and our commitments to diversity and inclusion at
jobs.softcat.com/jobs/our-culture/
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
Pension Share incentive plan Life Assurance Holiday Two days extra holiday on top of your usual entitlement on your birthday and at Christmas.
Trips Opportunity to qualify for Director hosted (often Michelin star) lunches as well as half and full year incentive trips to places all over the world.
Vouchers Technology vouchers, activity passes, restaurant discount card.
Partner/family Benefits Option to add your partner/family to some of the benefits.
Access to Perklife, our dedicated portal for all perks and flexible benefits.
Maternity, Paternity and Adoption support Two days extra holiday on top of your usual entitlement on your birthday and at Christmas.
#J-18808-Ljbffr
