Knowledge Manager
Corsham, Wiltshire
Are you someone who likes a challenge in your working environment as well as the role you are carrying out? Can you manage a varied workload and successfully deliver on all levels of Service Management? Do you want to shape your world and change the way the world works? If this is your world, this is your opportunity to shape it for the better.
Shape your world
As part of the Through Life Support (TLS) New Style of IT (Deployed) (NSOIT(D)) Programme, we are seeking an experienced Problem Manager to work directly with the customer. This role is heavily collaborative with both the embedded FJ staff and military personnel. You must be able to work within a team and have the autonomy to work independently when required. You will maintain the problem management process supporting a broad and technically diverse product set in a dynamic environment. You will work with programme technical leads and the customer to produce, maintain, and review relevant problem records, and assist in technical calls for all problem-related issues.
Your experience
Maintain information about known errors and workarounds.
Provide regular verbal and written briefings to the programme and stakeholders, including post-reviews of all problems in project and live.
Provide quality knowledge and information to expedite effective decision-making relating to problem management.
Host/chair meetings and Problem Management Working Group as required.
Engage with relevant stakeholders, both internal and 3rd party, in the conduct of problem management duties.
Ensure that all related artefacts are captured for audit and assurance.
Work with the Knowledge and Configuration Managers to maintain a single repository for all project and live services problem-related activities.
Ensure appropriate actions are taken to anticipate, investigate, and resolve problems on systems and services.
Document problems fully within the relevant reporting system(s).
Coordinate the implementation of agreed remedies and preventative measures.
Analyse and report on patterns and trends at the Problem Management Review board and the Monthly Services Review board.
Initiate and monitor actions to investigate and resolve problems in systems and services.
Lead on the implementation of agreed remedies and preventative measures.
Investigate problems in systems and services.
Manage problems/incidents in an agile environment focusing on rapid development and deployment of continuous delivery.
Skills (Mandatory):
Excellent communication skills (both verbal and written), especially when producing or reviewing Problem records. Attention to detail is key.
ITIL v3 or v4 certification.
Reporting and preparation of management information to inform localised Management and the wider FJ team of progress.
Working knowledge of Remedy.
Your benefits:
25 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays, travel, dental, critical illness, and more)
Employee discounts
Employee assistance programme / virtual GP
Role dependent benefits: Private medical
Recruitment process
The recruitment process consists of one or two stages of interviews.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer:
Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation, and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric:
Our hybrid work environments enable you to
Be Completely You.
Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
#J-18808-Ljbffr
Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation, and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric:
Our hybrid work environments enable you to
Be Completely You.
Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
#J-18808-Ljbffr
