Company Description
For more than 20 years, Talan has been advising companies and administrations, supporting them, and implementing their transformation projects in the UK and abroad. With a presence on four continents and a headcount of 6000 consultants, our ambition is to reach a billion turnover by the end of 2025.
In the UK, Talan counts 500 employees on several sites, the main being: London, Birmingham, Edinburgh, Chester, and Leeds. Job Description Process Engineer - Customer Journey Optimization Manager As part of the Process Intelligence and Automation Team, you will have a fantastic opportunity to work on various cutting-edge automation technologies, with access to some of the finest clients in Investment Banking, Energy, and Legal Sectors - on challenging and exciting projects. This role is to develop a clear strategy for continuous improvement of the customer journeys. This involves identification, prioritization, and optimization of customer journeys across Business Banking propositions, coordinating operational implementation and post-implementation control. Customer journeys are critical to delivering optimum customer service, enabling a seamless customer experience of business banking servicing. Responsibilities
Experienced change manager: highly organized with strong attention to detail. Work with a Lean and Agile mindset, re-prioritizing strategic focus where required. Business leader: ability to work autonomously; drive change; and own major deliverables which directly impact customers. Excellent communicator: Manage senior stakeholders; lead key governance/working groups; engage with multiple areas of the business. Develop a strategy and implementation approach to identification, prioritization, and optimization of customer journeys across Business Banking propositions. Utilize Lean Six Sigma principles to deliver optimized customer journeys for Business Banking customers. Qualifications
Programme Management skills e.g. Managing, leading and actively undertaking planning, risks & issues management. Banking experience is a must. Lean Six Sigma skillset and qualifications. Strong stakeholder management skills and comfortable working alongside Business and UKT delivery partners. Expert within Process Intelligence e.g. Process Engineering, Process Automation. Clear evidence of how you implemented change and can explain why this change was made. Self-starter, who can work proactively with minimum supervision.
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In the UK, Talan counts 500 employees on several sites, the main being: London, Birmingham, Edinburgh, Chester, and Leeds. Job Description Process Engineer - Customer Journey Optimization Manager As part of the Process Intelligence and Automation Team, you will have a fantastic opportunity to work on various cutting-edge automation technologies, with access to some of the finest clients in Investment Banking, Energy, and Legal Sectors - on challenging and exciting projects. This role is to develop a clear strategy for continuous improvement of the customer journeys. This involves identification, prioritization, and optimization of customer journeys across Business Banking propositions, coordinating operational implementation and post-implementation control. Customer journeys are critical to delivering optimum customer service, enabling a seamless customer experience of business banking servicing. Responsibilities
Experienced change manager: highly organized with strong attention to detail. Work with a Lean and Agile mindset, re-prioritizing strategic focus where required. Business leader: ability to work autonomously; drive change; and own major deliverables which directly impact customers. Excellent communicator: Manage senior stakeholders; lead key governance/working groups; engage with multiple areas of the business. Develop a strategy and implementation approach to identification, prioritization, and optimization of customer journeys across Business Banking propositions. Utilize Lean Six Sigma principles to deliver optimized customer journeys for Business Banking customers. Qualifications
Programme Management skills e.g. Managing, leading and actively undertaking planning, risks & issues management. Banking experience is a must. Lean Six Sigma skillset and qualifications. Strong stakeholder management skills and comfortable working alongside Business and UKT delivery partners. Expert within Process Intelligence e.g. Process Engineering, Process Automation. Clear evidence of how you implemented change and can explain why this change was made. Self-starter, who can work proactively with minimum supervision.
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