Service Operations Manager
Service Operations Manager
Apply locations: Putney Office, Putney, Greater London, SW15 2TG Time type: Full time Posted on: Posted Today Job requisition id: R0000035660 Salary up to: Competitive Ask people where Nando’s comes from and you’ll get a different answer every time. Our story actually starts in Rosettenville, a Portuguese neighbourhood in Johannesburg, South Africa. With stops in Mozambique and the UK along the way. It was 1987 when Robbie Brozin and Fernando Duarte opened their first chicken restaurant. Fast forward five years and Nando’s landed in the UK. Now, with over 480 restaurants (and counting), our PERi-PERi is a bestselling hot sauce and Nando’s has become as big a part of culture as drinking tea. We’ve got a growing family of 20,000 Nandocas (what we call our employees), fuelled by our values: Pride, Passion, Integrity, Courage and Family. We care as much about them as we do our legendary, flame-grilled PERi-PERi. We are committed to creating an inclusive and respectful culture for all. We’ve even been recognised as one of the industry leaders by the Financial Times. The Supply Chain Team plays a crucial role in helping to deliver Nando’s strategic goals through providing a robust and stable supply chain, improving gross profit and margin, and addressing risk. Main purpose of the role To strategically source and manage supply of restaurant service providers that support restaurants and central support functions by ensuring robust supply, competitive terms, innovation, supplier capacity to meet business growth and sustainable sourcing. To support the Head of Procurement to deliver the strategy, support restaurant operations and develop the procurement team’s capabilities. To build and maintain excellent internal stakeholder relationships for all categories of procurement spend managed, translating their needs into a procurement and supplier strategy, leading the supplier selection and contracting process. A day in the life... To lead the strategic procurement plan for assigned categories of third-party spend, ensuring there is an appropriate plan to support Nando’s restaurant operations and business growth. To ensure security of supply, manage supply risk and contingency planning, and implement risk mitigation plans. To source and manage day-to-day soft restaurant services including waste management, janitorial services, and utilities. To provide accurate reporting and to implement corrective action to improve waste management and waste recycling rates. To collaborate with internal stakeholders to determine the appropriate approach to market for each category and the contracting strategy. To negotiate all contracts for supply of products and services, ensuring contracts are formally documented and signed. To manage the implementation of initiatives within the categories managed. To develop valued supplier relationships and ensure supplier relationship management and performance management is applied across all suppliers. To drive a strong sustainability agenda across the supply base. To support Nando’s Southern Africa sourcing plan. Hot Skills... 2-3+ years' experience in an operational role, managing and negotiating service suppliers within a large, multi-site organisation. Proven track record of leading and developing procurement strategies to support the business and drive continuous improvement. Strong influencing skills and ability to engage and build positive relationships with stakeholders. In-depth understanding of industry best practices for procurement standards in the supply chain. Demonstrate and encourage behaviours that foster Nando’s values of Pride, Passion, Courage, Integrity & Family. Extra Hot benefits... Company bonus 25 days holiday + bank holidays Free Nando’s when you're working (and 40% discount when you're not) Annual team trips, AKA a free holiday Reward membership scheme and access to great discounts Four-week sabbatical every five years you’ve been with us Private healthcare This hybrid role will require you to be in the Putney office 3 times a week. About Us
Heart and soul. Passion and personality. You may know us as the home of PERi-PERi goodness, but we’re actually a people-first, chicken-second kind of place. #J-18808-Ljbffr
Apply locations: Putney Office, Putney, Greater London, SW15 2TG Time type: Full time Posted on: Posted Today Job requisition id: R0000035660 Salary up to: Competitive Ask people where Nando’s comes from and you’ll get a different answer every time. Our story actually starts in Rosettenville, a Portuguese neighbourhood in Johannesburg, South Africa. With stops in Mozambique and the UK along the way. It was 1987 when Robbie Brozin and Fernando Duarte opened their first chicken restaurant. Fast forward five years and Nando’s landed in the UK. Now, with over 480 restaurants (and counting), our PERi-PERi is a bestselling hot sauce and Nando’s has become as big a part of culture as drinking tea. We’ve got a growing family of 20,000 Nandocas (what we call our employees), fuelled by our values: Pride, Passion, Integrity, Courage and Family. We care as much about them as we do our legendary, flame-grilled PERi-PERi. We are committed to creating an inclusive and respectful culture for all. We’ve even been recognised as one of the industry leaders by the Financial Times. The Supply Chain Team plays a crucial role in helping to deliver Nando’s strategic goals through providing a robust and stable supply chain, improving gross profit and margin, and addressing risk. Main purpose of the role To strategically source and manage supply of restaurant service providers that support restaurants and central support functions by ensuring robust supply, competitive terms, innovation, supplier capacity to meet business growth and sustainable sourcing. To support the Head of Procurement to deliver the strategy, support restaurant operations and develop the procurement team’s capabilities. To build and maintain excellent internal stakeholder relationships for all categories of procurement spend managed, translating their needs into a procurement and supplier strategy, leading the supplier selection and contracting process. A day in the life... To lead the strategic procurement plan for assigned categories of third-party spend, ensuring there is an appropriate plan to support Nando’s restaurant operations and business growth. To ensure security of supply, manage supply risk and contingency planning, and implement risk mitigation plans. To source and manage day-to-day soft restaurant services including waste management, janitorial services, and utilities. To provide accurate reporting and to implement corrective action to improve waste management and waste recycling rates. To collaborate with internal stakeholders to determine the appropriate approach to market for each category and the contracting strategy. To negotiate all contracts for supply of products and services, ensuring contracts are formally documented and signed. To manage the implementation of initiatives within the categories managed. To develop valued supplier relationships and ensure supplier relationship management and performance management is applied across all suppliers. To drive a strong sustainability agenda across the supply base. To support Nando’s Southern Africa sourcing plan. Hot Skills... 2-3+ years' experience in an operational role, managing and negotiating service suppliers within a large, multi-site organisation. Proven track record of leading and developing procurement strategies to support the business and drive continuous improvement. Strong influencing skills and ability to engage and build positive relationships with stakeholders. In-depth understanding of industry best practices for procurement standards in the supply chain. Demonstrate and encourage behaviours that foster Nando’s values of Pride, Passion, Courage, Integrity & Family. Extra Hot benefits... Company bonus 25 days holiday + bank holidays Free Nando’s when you're working (and 40% discount when you're not) Annual team trips, AKA a free holiday Reward membership scheme and access to great discounts Four-week sabbatical every five years you’ve been with us Private healthcare This hybrid role will require you to be in the Putney office 3 times a week. About Us
Heart and soul. Passion and personality. You may know us as the home of PERi-PERi goodness, but we’re actually a people-first, chicken-second kind of place. #J-18808-Ljbffr
