Product Development Manager - ESN
Posting Date:
30 Jan 2025 Function:
Product & Propositions Unit:
Business Location:
Snowhill, Birmingham, United Kingdom Salary:
Competitive Salary + Great Benefits The Emergency Services Network (ESN) is a huge strategic priority for BT and our commitment to do the best for our customer and our country. ESN will be one of the most advanced Emergency Services Networks in the world. BT is proud to be the official supplier providing mission critical and trusted communications for Britain’s Emergency Services. The ESN will replace the existing Airwave network and build upon EE’s existing 4G network to provide essential new voice, data services, and critical communications services to 300,000 members of frontline emergency service users. The ESN Product Development Manager is accountable for the delivery of specific ESN Products underpinning the commercial requirements of the programme. This role is responsible for ensuring that the products and services in your portfolio are fit-for-customer and acceptable for User Organisations to safely transition onto. You will be accountable for the future evolution of products and services, understanding the market and competitor solutions. The successful candidate will be cleared to BPSS (or equivalent) as a minimum. You may even be required to undergo National Security Vetting (e.g. CTC, SC or NPPV). What you’ll be doing
Accountable for day to day product development, working with the EE technical and service teams, the Home Office and partners to define, design and deliver specific ESN products. Own Product strategy/roadmap and business case including defining and owning targets for the business case including revenue, adoption and usage. Leads Idea / Concept stage to define scope, priority and objectives, benefits, business case for the product. Accountable for management & maintenance of ESN products and services in-life to deliver an outstanding customer experience. Manage product portfolio, building a balanced portfolio of product and services in line with strategic and marketing objectives. The skills you’ll need
Product Lifecycle User Experience Design Stakeholder Management Product Roadmapping Growth Mindset What we would like to see on your CV
Technical understanding of the network to build customer confidence and drive customer adoption of ESN services. Good understanding of commercial business case development. Ability to provide excellent stakeholder management to internal and external stakeholders, up to Director / MD level. Proven understanding of developing, owning and delivering product and customer lifecycle, including product development, evolution and commercial business case development. Ability to operate in a complex multi-party ecosystem and in a matrix organisation. Any previous experience of working on complex Government/Emergency Services programmes would be advantageous. Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development. Competitive pro rata salary 10% on target annual bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% X4 Salary Life Assurance 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join BT Shares Saving schemes Discounted broadband, mobile and TV package Access to 100’s of retail discounts including the BT shop Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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Posting Date:
30 Jan 2025 Function:
Product & Propositions Unit:
Business Location:
Snowhill, Birmingham, United Kingdom Salary:
Competitive Salary + Great Benefits The Emergency Services Network (ESN) is a huge strategic priority for BT and our commitment to do the best for our customer and our country. ESN will be one of the most advanced Emergency Services Networks in the world. BT is proud to be the official supplier providing mission critical and trusted communications for Britain’s Emergency Services. The ESN will replace the existing Airwave network and build upon EE’s existing 4G network to provide essential new voice, data services, and critical communications services to 300,000 members of frontline emergency service users. The ESN Product Development Manager is accountable for the delivery of specific ESN Products underpinning the commercial requirements of the programme. This role is responsible for ensuring that the products and services in your portfolio are fit-for-customer and acceptable for User Organisations to safely transition onto. You will be accountable for the future evolution of products and services, understanding the market and competitor solutions. The successful candidate will be cleared to BPSS (or equivalent) as a minimum. You may even be required to undergo National Security Vetting (e.g. CTC, SC or NPPV). What you’ll be doing
Accountable for day to day product development, working with the EE technical and service teams, the Home Office and partners to define, design and deliver specific ESN products. Own Product strategy/roadmap and business case including defining and owning targets for the business case including revenue, adoption and usage. Leads Idea / Concept stage to define scope, priority and objectives, benefits, business case for the product. Accountable for management & maintenance of ESN products and services in-life to deliver an outstanding customer experience. Manage product portfolio, building a balanced portfolio of product and services in line with strategic and marketing objectives. The skills you’ll need
Product Lifecycle User Experience Design Stakeholder Management Product Roadmapping Growth Mindset What we would like to see on your CV
Technical understanding of the network to build customer confidence and drive customer adoption of ESN services. Good understanding of commercial business case development. Ability to provide excellent stakeholder management to internal and external stakeholders, up to Director / MD level. Proven understanding of developing, owning and delivering product and customer lifecycle, including product development, evolution and commercial business case development. Ability to operate in a complex multi-party ecosystem and in a matrix organisation. Any previous experience of working on complex Government/Emergency Services programmes would be advantageous. Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development. Competitive pro rata salary 10% on target annual bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% X4 Salary Life Assurance 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join BT Shares Saving schemes Discounted broadband, mobile and TV package Access to 100’s of retail discounts including the BT shop Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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