Role: Digital Product Manager
Salary: 55K (DOE)
Role type: Permanent
Location: Manchester
This exciting opportunity requires a skilled and dynamic professional, passionate about driving the adoption and use of digital products across core business sectors. This role will be part of a capable product team, working together to drive seamless implementation.
This role comes with a unique and comprehensive package of benefits, from support in leadership, development and mental health, to provision of gym membership, cashback and retirement plans. This is an opportunity to be driven forwards both personally and professionally.
Key Responsibilities:
Promote the adoption and ongoing use of the company's digital products within our key business sectors. Create and implement strategies to boost product visibility, user engagement, adoption, and customer satisfaction, leading to commercial growth and operational improvements. Track, assess, and address any fluctuations in performance (commercial, operational, or experiential) and respond to emerging trends. Act as the primary advocate for users, ensuring their needs are considered and addressed throughout the product lifecycle. Manage the collection and prioritization of the improvement backlog, developing business cases and assessing technical feasibility. Serve as the voice of the customer in internal discussions, validating opportunities and championing initiatives. Required Expertise:
Experience managing a diverse client base across the UK, with strong stakeholder management skills to collaborate with clients on trends and demands. Ability to balance consumer experience with business needs, regulatory changes, and financial considerations. Skilled in evaluating and balancing competing commercial and operational demands to determine strategic direction. Experience managing stakeholder relationships and ensuring KPI targets are met. Adaptability in prioritizing and shifting focus in response to the organization's commercial and operational needs. Ideal Candidate Should Have:
Confidence in using data to drive decisions and actions. Strong stakeholder management abilities, with the influence to shape priorities up to the director level. Knowledge of customer journey design and execution. Excellent analytical thinking paired with strong stakeholder influence skills. Passion for working with an Agile mindset. Flexibility and resilience in adapting to changing business, client, or consumer priorities. A digital/tech qualification or training is a plus. Willingness to work across different time zones, if required. The successful candidate must have experience as a product manager, working with a complex technical team for a broad range of industry clients. If this describes you, apply to be considered!
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Promote the adoption and ongoing use of the company's digital products within our key business sectors. Create and implement strategies to boost product visibility, user engagement, adoption, and customer satisfaction, leading to commercial growth and operational improvements. Track, assess, and address any fluctuations in performance (commercial, operational, or experiential) and respond to emerging trends. Act as the primary advocate for users, ensuring their needs are considered and addressed throughout the product lifecycle. Manage the collection and prioritization of the improvement backlog, developing business cases and assessing technical feasibility. Serve as the voice of the customer in internal discussions, validating opportunities and championing initiatives. Required Expertise:
Experience managing a diverse client base across the UK, with strong stakeholder management skills to collaborate with clients on trends and demands. Ability to balance consumer experience with business needs, regulatory changes, and financial considerations. Skilled in evaluating and balancing competing commercial and operational demands to determine strategic direction. Experience managing stakeholder relationships and ensuring KPI targets are met. Adaptability in prioritizing and shifting focus in response to the organization's commercial and operational needs. Ideal Candidate Should Have:
Confidence in using data to drive decisions and actions. Strong stakeholder management abilities, with the influence to shape priorities up to the director level. Knowledge of customer journey design and execution. Excellent analytical thinking paired with strong stakeholder influence skills. Passion for working with an Agile mindset. Flexibility and resilience in adapting to changing business, client, or consumer priorities. A digital/tech qualification or training is a plus. Willingness to work across different time zones, if required. The successful candidate must have experience as a product manager, working with a complex technical team for a broad range of industry clients. If this describes you, apply to be considered!
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