Product Owner – Help & Support
Location: Hybrid (Corby)
Fixed-Term Contract - 12 Months
RS Group is seeking a Digital Product Owner to lead and optimize our digital ecosystem. You will play a pivotal role in enhancing the Help & Support and post-purchase journeys—including Orders, Reorders, and Parcel Tracking—enabling customers to self-serve effectively and seamlessly.
What You’ll Be Doing: Lead the development of Support, Orders, and Parcel Tracking journeys to ensure a seamless, optimized customer experience. Champion cross-channel journeys that drive awareness of self-serve capabilities, enhancing engagement for both customers and colleagues. Collaborate with cross-functional teams, including Engineering, UX Research & Design, Analytics, Personalization, and CMS, to define, prioritize, and deliver product requirements. Leverage our cutting-edge Experimentation practice to measure initiative effectiveness and make data-driven optimization recommendations. Analyze customer insights, industry trends, and best practices to identify improvements and support prioritization. Partner with the portfolio team on strategic projects and programs, such as the Digital Commerce platform. Ensure compliance with local data protection and privacy legislation for all delivered experiences. Manage and prioritize the product backlog and drive roadmap delivery in collaboration with key stakeholders and the Senior Product Owner. Identify opportunities to create engaging and impactful stakeholder communications.
About You: You are a strong communicator, decisive leader, and engaged team player who delivers against the agreed product roadmap and strategic project plans.
What You’ll Need: Proven experience as a Product Owner or in a similar role within a digital product environment. A strong understanding of the customer journey and behaviors, particularly in post-purchase transactions. Expertise in order management and parcel tracking within post-purchase ecosystems. Experience working with Agile Scrum development teams and methodology. Exceptional communication and collaboration skills to effectively work with cross-functional teams. An analytical mindset with the ability to evaluate data and make informed, data-driven decisions. Strong problem-solving skills and the ability to think strategically. Excellent attention to detail and ability to thrive in a fast-paced environment. Strong time management skills, with the ability to prioritize tasks and meet deadlines.
The extras you’ll get: At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including: Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation. Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome. Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause. Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery. Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. We are RS: At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
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What You’ll Be Doing: Lead the development of Support, Orders, and Parcel Tracking journeys to ensure a seamless, optimized customer experience. Champion cross-channel journeys that drive awareness of self-serve capabilities, enhancing engagement for both customers and colleagues. Collaborate with cross-functional teams, including Engineering, UX Research & Design, Analytics, Personalization, and CMS, to define, prioritize, and deliver product requirements. Leverage our cutting-edge Experimentation practice to measure initiative effectiveness and make data-driven optimization recommendations. Analyze customer insights, industry trends, and best practices to identify improvements and support prioritization. Partner with the portfolio team on strategic projects and programs, such as the Digital Commerce platform. Ensure compliance with local data protection and privacy legislation for all delivered experiences. Manage and prioritize the product backlog and drive roadmap delivery in collaboration with key stakeholders and the Senior Product Owner. Identify opportunities to create engaging and impactful stakeholder communications.
About You: You are a strong communicator, decisive leader, and engaged team player who delivers against the agreed product roadmap and strategic project plans.
What You’ll Need: Proven experience as a Product Owner or in a similar role within a digital product environment. A strong understanding of the customer journey and behaviors, particularly in post-purchase transactions. Expertise in order management and parcel tracking within post-purchase ecosystems. Experience working with Agile Scrum development teams and methodology. Exceptional communication and collaboration skills to effectively work with cross-functional teams. An analytical mindset with the ability to evaluate data and make informed, data-driven decisions. Strong problem-solving skills and the ability to think strategically. Excellent attention to detail and ability to thrive in a fast-paced environment. Strong time management skills, with the ability to prioritize tasks and meet deadlines.
The extras you’ll get: At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including: Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation. Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome. Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause. Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery. Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. We are RS: At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
#J-18808-Ljbffr
