Product Owner

Product Owner Hybrid - London Full Time Up to 2 Years Fixed Term Contract Competitive salary plus benefits Join Serco's UK & Europe division as a Product Owner working as part of our wider project team and take overall responsibility for the IT design and development, through the capture and definition of customer, security, and operational requirements. You'll deliver an architecture to support the most efficient and secure IT environment that meets business needs. As a Product Owner, you'll be at the forefront of designing and developing the software solution that supports our organisational goals. Your role will be crucial in shaping the IT architecture, capturing customer requirements, and assessing suitable solutions to meet these needs. You will be instrumental in creating epics and user stories to demonstrate desired functionalities and system interactions, with a particular focus on application services and APIs. You will functionally lead multiple scrum teams concurrently, from multiple suppliers, supported by Scrum Masters. Serco is a global leader in public services, known for delivering essential solutions that make a real difference in people's lives. Joining Serco means being part of a forward-thinking organisation that values innovation, collaboration, and customer-centricity. Main responsibilities of the role: Lead on the Design and Development aspects of complex application architectures. Hold the vision for, and lead the development of, the IT Architecture through the capture of customer requirements and assessing suitable solution components to meet these requirements. Develop epics and user stories, manage backlog and demonstrate the desired functionality and interaction with systems. Focus on Applications Services and APIs, identifying current and future system interactions and exchanges of data. Be responsible for the ownership or/and construction of the technical architecture for a specific bid or contract, working with IT suppliers to ensure their systems meet the business requirements and are technically compliant. Understand the direction of the business/bid, its imperatives, its future challenges and how these may be supported by an appropriate overarching IT architecture and principles. Understand the current or "as is" state of the IT architecture and the path required to move this to the future "to be" state, recognising the needs and demands future business improvement initiatives will place on the solution. Provide leadership to the various scrum teams working on the project. What you'll need: Provable experience of successful delivery of applications in a Product Owner role on an Agile project with multiple scrum teams working in parallel. Experience in working on major Government/Ministry of Defence (MOD) contracts and bids, including knowledge and understanding of MOD specific standards such as the Joint Service Publications (JSPs) and the Defence Cyber Protection Partnership (DCPP). Deep understanding of Applications Architecture and Agile methodologies. A degree in an IT related discipline is preferred along with an understanding of modern IT Infrastructure, applications, and Cloud-based technologies. Certified Scrum Product Owner (CSPO) or equivalent is required. Strong problem-solving skills, analytical thinking, and logical approach to issues. Effective communication skills to convey complex technical details to clients in a straightforward manner. Ability to identify technical issues and design solutions to fix them, gathering and assimilating information. Ability to work under pressure and meet deadlines. Ability to build good relationships with clients/operational managers and colleagues. Good knowledge of quality standards, legislation, and best practices. Must be able to achieve SC clearance upon appointment. What we offer: Company car. Bonus potential - up to 10%. Private medical insurance. Up to 6% contributory pension. 25 days annual leave plus bank holidays. Annual leave purchase scheme. Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality. Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more. Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco. A safe, inclusive, and supportive culture. A company passionate about diversity and inclusion.

Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leaders and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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