At Coherent Scotland, we develop laser systems. Our systems are deployed in a wide variety of markets including renewable energy, microelectronics, fundamental research, life sciences and medicine. We aim to make a positive impact on everybody’s life by providing customers with lasers with superior reliability and performance.
Coherent Scotland has grown strongly and consistently over the past ten years, even through times of global economic slowdown. We have a healthy product development pipeline which will enable this growth to continue in the future. This will generate many exciting opportunities for personal growth within the organisation in the years to come. We develop and manufacture many different lasers on site as well as manufacturing lasers developed in other Coherent divisions.
Coherent Scotland is based at the West of Scotland Science Park in Glasgow and is a subsidiary of Coherent Corp., a global leader in the manufacture of materials, networking equipment and laser products. We are housed in a purpose-built facility with research and development, manufacturing, and marketing all on one site.
We have a friendly, business-orientated work environment and great staff facilities within our modern building, including as an on-site cafeteria. In addition, we offer a competitive remuneration package which includes a contributory pension scheme, subsidised private health care and free life assurance. However, if a work-life balance is important to you, you’ll also be pleased to know that we operate flexible core hours which provide the opportunity to start your weekend early.
JOB SUMMARY
As a Senior Product Support Engineer in the Product Support Group, you will provide high-level support for Coherent’s scientific ultrafast laser systems (Ti:sapphire oscillators, amplifiers, OPAs, etc.).
PRIMARY DUTIES & RESPONSIBILITIES
Customer and Field Service Engineer Support: Advanced technical support for field issues, interface with in-house personnel; accountability for developing correction plans and driving to resolution. May involve occasional global travel to customer sites.
Training: Conduct hands-on training of Field Service Engineers on procedures and techniques for servicing/installing new and existing products.
Quality: Contribute to ongoing product improvement by tracking, analysing and reporting on field reliability data.
New Product Introductions (NPI): Includes developing training material, pre-installation checklists, manuals and field service bulletins; provide input to service support strategy serviceability, and determination of Field Replaceable Units.
Sales: Provide pre-sale technical support to Product Managers.
Travel: May be up to 25%, including international.
EDUCATION & EXPERIENCE
Candidate should have an advanced technical degree (e.g. physics, electronics engineering) with demonstratable relevant professional experience.
Significant hands-on experience operating, sustaining, and measuring performance of ultrafast lasers desirable.
Strong oral and written communication skills.
Must be self-starting, able to work independently, formulate and implement action plans.
Ability to maintain focus and work under tight deadlines.
Preferred Additional Skills
Technical customer service experience is desirable.
SKILLS & OTHER REQUIREMENTS
Demonstrated problem solving and work prioritisation skills.
Ability to keep up to date with technology and apply to business strategic plan.
Ability to achieve results independently or working with others.
Excellent interpersonal and communication skills; ability to communicate effectively with end-users, management, and staff.
Ability to handle multiple priorities involving internal customer requests and demands.
Ability to excel in a cross-organisational, cross cultural, global team environment.
Handle special assignments promptly and professionally.
Set a high standard of ethics, professionalism, and competency.
WORKING CONDITIONS
Working conditions typical of a climate controlled and professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers.
SAFETY REQUIREMENTS
All employees are required to follow the site EHS procedures and Coherent Scotland EHS standards.
QUALITY & ENVIRONMENTAL RESPONSIBILITIES
Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.
CULTURE COMMITMENT
Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent:
I ntegrity – Create an Environment of Trust
C ollaboration – Innovate Through the Sharing of Ideas
A ccountability – Own the Process and the Outcome
R espect – Recognize the Value in Everyone
E nthusiasm – Find a Sense of Purpose in Work.
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Coherent Scotland has grown strongly and consistently over the past ten years, even through times of global economic slowdown. We have a healthy product development pipeline which will enable this growth to continue in the future. This will generate many exciting opportunities for personal growth within the organisation in the years to come. We develop and manufacture many different lasers on site as well as manufacturing lasers developed in other Coherent divisions.
Coherent Scotland is based at the West of Scotland Science Park in Glasgow and is a subsidiary of Coherent Corp., a global leader in the manufacture of materials, networking equipment and laser products. We are housed in a purpose-built facility with research and development, manufacturing, and marketing all on one site.
We have a friendly, business-orientated work environment and great staff facilities within our modern building, including as an on-site cafeteria. In addition, we offer a competitive remuneration package which includes a contributory pension scheme, subsidised private health care and free life assurance. However, if a work-life balance is important to you, you’ll also be pleased to know that we operate flexible core hours which provide the opportunity to start your weekend early.
JOB SUMMARY
As a Senior Product Support Engineer in the Product Support Group, you will provide high-level support for Coherent’s scientific ultrafast laser systems (Ti:sapphire oscillators, amplifiers, OPAs, etc.).
PRIMARY DUTIES & RESPONSIBILITIES
Customer and Field Service Engineer Support: Advanced technical support for field issues, interface with in-house personnel; accountability for developing correction plans and driving to resolution. May involve occasional global travel to customer sites.
Training: Conduct hands-on training of Field Service Engineers on procedures and techniques for servicing/installing new and existing products.
Quality: Contribute to ongoing product improvement by tracking, analysing and reporting on field reliability data.
New Product Introductions (NPI): Includes developing training material, pre-installation checklists, manuals and field service bulletins; provide input to service support strategy serviceability, and determination of Field Replaceable Units.
Sales: Provide pre-sale technical support to Product Managers.
Travel: May be up to 25%, including international.
EDUCATION & EXPERIENCE
Candidate should have an advanced technical degree (e.g. physics, electronics engineering) with demonstratable relevant professional experience.
Significant hands-on experience operating, sustaining, and measuring performance of ultrafast lasers desirable.
Strong oral and written communication skills.
Must be self-starting, able to work independently, formulate and implement action plans.
Ability to maintain focus and work under tight deadlines.
Preferred Additional Skills
Technical customer service experience is desirable.
SKILLS & OTHER REQUIREMENTS
Demonstrated problem solving and work prioritisation skills.
Ability to keep up to date with technology and apply to business strategic plan.
Ability to achieve results independently or working with others.
Excellent interpersonal and communication skills; ability to communicate effectively with end-users, management, and staff.
Ability to handle multiple priorities involving internal customer requests and demands.
Ability to excel in a cross-organisational, cross cultural, global team environment.
Handle special assignments promptly and professionally.
Set a high standard of ethics, professionalism, and competency.
WORKING CONDITIONS
Working conditions typical of a climate controlled and professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers.
SAFETY REQUIREMENTS
All employees are required to follow the site EHS procedures and Coherent Scotland EHS standards.
QUALITY & ENVIRONMENTAL RESPONSIBILITIES
Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.
CULTURE COMMITMENT
Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent:
I ntegrity – Create an Environment of Trust
C ollaboration – Innovate Through the Sharing of Ideas
A ccountability – Own the Process and the Outcome
R espect – Recognize the Value in Everyone
E nthusiasm – Find a Sense of Purpose in Work.
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