Présentation de l'entreprise
CONTEXTE DE L'ENTREPRISE
TLD is the largest global manufacturer of Ground Support Equipment (GSE) in the aviation and aerospace industries. We deliver technology-focused solutions with a broad range of products, which are designed, engineered, and built, at one of our ten worldwide facilities. TLD is an integral part of ALVEST, a global collection of businesses with strong leadership and product positioning in commercial / general aviation, air cargo and military aviation.
A career at TLD is a unique opportunity for individual growth and achievement working with a talented global team, having the common goal of providing a commitment to excellence. Join the TLD team and be a part of our continued success as the industry leader in the Ground Support Equipment industry.
Informations sur l'entreprise
Secteur d'activité : Aéroportuaire
Effectifs : 250 employés ou plus
Présentation du poste
Key Responsibilities:
The Product Support Manager (PSM) reports directly to the Chief Operating Officer (COO) and is an integral member of the local Factory Steering Committee.
As a PSM based at our Kempston factory, you will oversee both technical and sales support functions for our Group Sales and Service Organizations. Leading a dedicated team of 3 people, you will play a crucial role in promoting sales and supporting our products.
Technical Support:
Provide expert technical support to internal sales and service teams.
Collaborate with the Engineering Department to enhance product quality and performance.
Analyze and address warranty claims and customer complaints effectively.
Coordinate follow-up actions on customer and product issues with the Engineering Department.
Train Area Sales Managers and Area Service Technicians on product technicalities and competitive advantages.
Sales & Marketing:
Participate in tender processes, offering technical expertise in collaboration with the Sales & Service Organization.
Develop, update, and publish product presentations for the factory.
Benchmark and analyze competitor products to maintain a competitive edge.
Host and engage customers during on-site visits.
Intitulé du poste
Product Support Manager
Informations
Ingénierie/Bureau Etudes
Cadre
CDI
Temps complet
Pas de télétravail
ADRESSE DU LIEU DE TRAVAIL
Kempston, Bedford, Royaume-Uni
Profil recherché
Qualifications and Experience:
Educational Background: Engineering Degree, preferably in a technical field (mechanical, electrical, etc.).
Experience: Minimum of two years in heavy equipment maintenance, including hydraulics and electrical systems (experience in sectors like agricultural, mining, or ground support equipment is advantageous).
Skill Set:
Excellent multitasking abilities and attention to detail.
Strong understanding of sales activities and strategies.
Exceptional communication skills and a high level of customer commitment.
Language Proficiency: Proficient in English.
Join us at TLD and take your career to the next level by supporting and driving the success of our innovative products. Apply now to become a pivotal part of our dynamic team!
Salary :
Package between 55k£ to 65£ + Excellent company benefits
Expérience et niveau de qualification
5 à 10 ans
Master
Salaire
65-75k €
#J-18808-Ljbffr
CONTEXTE DE L'ENTREPRISE
TLD is the largest global manufacturer of Ground Support Equipment (GSE) in the aviation and aerospace industries. We deliver technology-focused solutions with a broad range of products, which are designed, engineered, and built, at one of our ten worldwide facilities. TLD is an integral part of ALVEST, a global collection of businesses with strong leadership and product positioning in commercial / general aviation, air cargo and military aviation.
A career at TLD is a unique opportunity for individual growth and achievement working with a talented global team, having the common goal of providing a commitment to excellence. Join the TLD team and be a part of our continued success as the industry leader in the Ground Support Equipment industry.
Informations sur l'entreprise
Secteur d'activité : Aéroportuaire
Effectifs : 250 employés ou plus
Présentation du poste
Key Responsibilities:
The Product Support Manager (PSM) reports directly to the Chief Operating Officer (COO) and is an integral member of the local Factory Steering Committee.
As a PSM based at our Kempston factory, you will oversee both technical and sales support functions for our Group Sales and Service Organizations. Leading a dedicated team of 3 people, you will play a crucial role in promoting sales and supporting our products.
Technical Support:
Provide expert technical support to internal sales and service teams.
Collaborate with the Engineering Department to enhance product quality and performance.
Analyze and address warranty claims and customer complaints effectively.
Coordinate follow-up actions on customer and product issues with the Engineering Department.
Train Area Sales Managers and Area Service Technicians on product technicalities and competitive advantages.
Sales & Marketing:
Participate in tender processes, offering technical expertise in collaboration with the Sales & Service Organization.
Develop, update, and publish product presentations for the factory.
Benchmark and analyze competitor products to maintain a competitive edge.
Host and engage customers during on-site visits.
Intitulé du poste
Product Support Manager
Informations
Ingénierie/Bureau Etudes
Cadre
CDI
Temps complet
Pas de télétravail
ADRESSE DU LIEU DE TRAVAIL
Kempston, Bedford, Royaume-Uni
Profil recherché
Qualifications and Experience:
Educational Background: Engineering Degree, preferably in a technical field (mechanical, electrical, etc.).
Experience: Minimum of two years in heavy equipment maintenance, including hydraulics and electrical systems (experience in sectors like agricultural, mining, or ground support equipment is advantageous).
Skill Set:
Excellent multitasking abilities and attention to detail.
Strong understanding of sales activities and strategies.
Exceptional communication skills and a high level of customer commitment.
Language Proficiency: Proficient in English.
Join us at TLD and take your career to the next level by supporting and driving the success of our innovative products. Apply now to become a pivotal part of our dynamic team!
Salary :
Package between 55k£ to 65£ + Excellent company benefits
Expérience et niveau de qualification
5 à 10 ans
Master
Salaire
65-75k €
#J-18808-Ljbffr
