Product Support Specialist

Product Support Specialist focuses on provide on-site guidance and assistance during surgical procedures.

What the role involves

• Provide on-site guidance and assistance during surgical procedures.
• Provide training, ongoing in-services, and customer education to assigned account(s).
• Provide feedback on product design to improve performance and customer satisfaction.
• Supporting company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value.
• Provide prompt and accurate complaint reports per the requirements of Mako’s quality system.
• Provide case coverage at unassigned accounts.

Skills and requirements

• Prefer Bachelor’s Degree in business or a related technical field of study.
• Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word).
• Prefer 2+ years’ experience in a sales and/or technical environment (medical, pharmaceutical or healthcare industry).
• Demonstrated knowledge of customer service principles and processes.

Candidate fit

• Build strong, positive relationships with key surgeons and OR staff at targeted accounts.

Additional role context

• Actively sell the clinical benefits of the products.