Product Support Technician - 1st Line
Hours: 35
hours per week
Shift pattern: Monday - Friday, working 7 hours shifts between 7am - 7pm (35 hours per week) plus on call with additional payment
Salary: £23,000 per annum
Location: Office based New Milton Hampshire
This role is a UK based role and any hybrid/remote work must also be within the UK. Start Date: 03rd February 2025
For this role, you need 5mbps upload and 15mbps download internet speed. Appello Perks
31 days holiday rising to 33 with length of service (PRO RATA).
This includes bank holidays that you may work. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more. 24/7 employee assistance programme with an easily accessible app! Family and friends’ discounts on our services & products. Pension Scheme, up to 4% Company matched. Free on-site parking. ABOUT YOU
You will have had experience in a busy customer-facing role and be confident in performing general admin tasks. You are organised but have a flexible approach to workloads. You have used Microsoft packages and reporting tools and are willing to learn new skills and processes. You are a great communicator and are able to support non-technical users to troubleshoot with patience and empathy. Ideally, you will have either work experience as a 1st line ICT tech or similar role and an understanding of the telecare industry. THE ROLE
You will be part of the Digital Support team which is constantly evolving. As the first point of contact for Digital Support queries arriving via phone/email/form, you will log and assign cases via our case management system, quickly and accurately. You will provide an initial triage to support cases and ensure that first response SLA's are adhered to, coordinating rapid and appropriate responses while keeping the customer apprised of progress made. Building rapport with customers and providing excellent customer service is essential. Full job description available on request. READY TO APPLY
If you are interested in this role, please follow the instructions...there are
two
parts to the application process: Upload your
CV
and answer a few questions about yourself. You will receive a
confirmation email
from us asking you to
register
with Test Gorilla, who will then send you a link to the assessments - check your junk email! OTHER INFORMATION
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
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Hours: 35
hours per week
Shift pattern: Monday - Friday, working 7 hours shifts between 7am - 7pm (35 hours per week) plus on call with additional payment
Salary: £23,000 per annum
Location: Office based New Milton Hampshire
This role is a UK based role and any hybrid/remote work must also be within the UK. Start Date: 03rd February 2025
For this role, you need 5mbps upload and 15mbps download internet speed. Appello Perks
31 days holiday rising to 33 with length of service (PRO RATA).
This includes bank holidays that you may work. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more. 24/7 employee assistance programme with an easily accessible app! Family and friends’ discounts on our services & products. Pension Scheme, up to 4% Company matched. Free on-site parking. ABOUT YOU
You will have had experience in a busy customer-facing role and be confident in performing general admin tasks. You are organised but have a flexible approach to workloads. You have used Microsoft packages and reporting tools and are willing to learn new skills and processes. You are a great communicator and are able to support non-technical users to troubleshoot with patience and empathy. Ideally, you will have either work experience as a 1st line ICT tech or similar role and an understanding of the telecare industry. THE ROLE
You will be part of the Digital Support team which is constantly evolving. As the first point of contact for Digital Support queries arriving via phone/email/form, you will log and assign cases via our case management system, quickly and accurately. You will provide an initial triage to support cases and ensure that first response SLA's are adhered to, coordinating rapid and appropriate responses while keeping the customer apprised of progress made. Building rapport with customers and providing excellent customer service is essential. Full job description available on request. READY TO APPLY
If you are interested in this role, please follow the instructions...there are
two
parts to the application process: Upload your
CV
and answer a few questions about yourself. You will receive a
confirmation email
from us asking you to
register
with Test Gorilla, who will then send you a link to the assessments - check your junk email! OTHER INFORMATION
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
#J-18808-Ljbffr
