This role is covering Wales and Herefordshire.
This will be a hybrid position covering Production Printers as well as some office-based MFDs.
To carry out service visits to reported calls throughout the companies’ customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.
Responsibilities:
Respond to customer service requests for the repair of business equipment and production printers. Carry out fault diagnosis and establish effective repairs through adjustment, cleaning, or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Work with colleagues to help overcome new or unusual faults. Invoke the call escalation process in a timely manner. Inform the customer on the work carried out and gain acceptance to the machine's condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customer's satisfaction.
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Respond to customer service requests for the repair of business equipment and production printers. Carry out fault diagnosis and establish effective repairs through adjustment, cleaning, or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Work with colleagues to help overcome new or unusual faults. Invoke the call escalation process in a timely manner. Inform the customer on the work carried out and gain acceptance to the machine's condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customer's satisfaction.
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