Description
About the Role
We’re looking for a passionate leader to join us at our Bognor Regis Resort as a Productivity Manager as part of our Accommodation & Guest Services department.
As a Productivity Manager, you will be involved in the whole accommodation planning journey, ranging from analysing guest volumes to ensuring we have the right people in the right place at the right time to manage volumes and give our guests an amazing experience, overseeing the guest unit allocation process in its entirety.
You will also lead stock management for the department and support the effective delivery and measurement of the Clean & Fault Free program (CAFF). You will liaise closely with the wider Guest Services & Accommodation Team to manage any issues proactively that arise to ensure we can improve the experience for the guest.
Ensure delivery of the Right People Right Place Right Time project, cover sickness and absence reporting, deliver department rosters based on yield forecast at least 3 weeks in advance, work to achieve our occupancy KPIs, and ensure ‘off sale’ units are minimised in line with commercial goals. You will be responsible for the delivery of all unit allocations.
You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team’s fulfilment at work, ensuring that you have regular 121's and PDP discussions to support their development and career with Butlin’s.
As with all roles at Butlin’s, no day will be the same, and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We are looking for an individual with prior experience in a similar role where you provide operational data and insight to inform business decisions. You should have excellent Excel and data skills, experience in stock and inventory management, and in managing rotas based on demand forecasts.
You should be passionate about leading and developing a team and supporting people through regular 121's and coaching, along with excellent communication skills and the ability to adapt communication styles for the right situation. Working at Butlin's means being able to manage multiple priorities and adapt quickly to changing requirements, and having the ability to effectively lead, coach, and motivate the team, even in times of high demand. Delivering an amazing experience to our guests is the most important part of this role, so you should be passionate about every interaction and seek opportunities to improve this wherever possible. About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult-only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In, and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s! #J-18808-Ljbffr
We’re looking for a passionate leader to join us at our Bognor Regis Resort as a Productivity Manager as part of our Accommodation & Guest Services department.
As a Productivity Manager, you will be involved in the whole accommodation planning journey, ranging from analysing guest volumes to ensuring we have the right people in the right place at the right time to manage volumes and give our guests an amazing experience, overseeing the guest unit allocation process in its entirety.
You will also lead stock management for the department and support the effective delivery and measurement of the Clean & Fault Free program (CAFF). You will liaise closely with the wider Guest Services & Accommodation Team to manage any issues proactively that arise to ensure we can improve the experience for the guest.
Ensure delivery of the Right People Right Place Right Time project, cover sickness and absence reporting, deliver department rosters based on yield forecast at least 3 weeks in advance, work to achieve our occupancy KPIs, and ensure ‘off sale’ units are minimised in line with commercial goals. You will be responsible for the delivery of all unit allocations.
You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team’s fulfilment at work, ensuring that you have regular 121's and PDP discussions to support their development and career with Butlin’s.
As with all roles at Butlin’s, no day will be the same, and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We are looking for an individual with prior experience in a similar role where you provide operational data and insight to inform business decisions. You should have excellent Excel and data skills, experience in stock and inventory management, and in managing rotas based on demand forecasts.
You should be passionate about leading and developing a team and supporting people through regular 121's and coaching, along with excellent communication skills and the ability to adapt communication styles for the right situation. Working at Butlin's means being able to manage multiple priorities and adapt quickly to changing requirements, and having the ability to effectively lead, coach, and motivate the team, even in times of high demand. Delivering an amazing experience to our guests is the most important part of this role, so you should be passionate about every interaction and seek opportunities to improve this wherever possible. About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult-only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In, and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s! #J-18808-Ljbffr
Industry:
Travel Arrangements
Employees:
5,001-10,000
Annual Revenue:
$290M
Founded:
1936
Address:
Breakspear Place, Breakspear Way, Hemel Hempstead, England, GB, HP2 4TZ
Butlin’s is re-inventing the British seaside break at our three resorts in Minehead, Skegness and Bognor Regis, which attract over 1.5 million guests every year. For over 80 years we’ve delighted millions of families by giving them a great time with memories that last a lifetime, and our much-loved resorts are places full of excitement, fun, variety and opportunity. We’re not just here to do a job – we’re passionate about Butlin’s and passionate about creating memories that last a lifetime.
