Professional Services Consultant
Professional Services Consultant Apply remote type Hybrid (8 days/month) locations GBR - Kingston time type Full time posted on Posted 30+ Days Ago job requisition id R0044023
The role is responsible for providing data consultancy services which support our range of CCH software products. These services will involve data transformation, SQL scripting to our customers bespoke requirements.
The role requires enthusiasm and self-motivation with excellent communication skills, and the ability to analyse and translate customer requirements into tangible output.
As a customer facing consultant - taking a consultative approach to all interactions, the key objectives of the role are:
Delivery of data migration and manipulation services.
Data extraction from customer databases via scripts and software tools.
System data analysis and provision of formal quotes for bespoke services.
The role will involve working with multiple teams and departments to provide exceptional service to our customers. Services are delivered remotely to a tight timeframe and requires excellent customer management skills to ensure the best customer experience. The position will require occasional weekend and evening work to accommodate out of business hours services to our customers which will minimise disruption and downtime.
RESPONSIBILITIES
Deliver professional efficient services, considerate of the impact of downtime on customer’s business.
Provide high quality data solutions services supporting a range of CCH software products using Transact SQL.
Take ownership of issues raised by the customer, escalate to the appropriate person or team and regularly update the customer regarding actions taken.
Ensure you are up to date with CCH Software as well as the industry standard framework which support our software now and, in the future.
Work closely with project management and others in professional services to aid successful service delivery.
Work collaboratively with colleagues in professional services and the wider stakeholders, sales, customer services, product development to ensure customers’ expectations are fully met.
Assist with testing of new versions/builds of data solutions.
Assist with the production of supporting collateral.
Update customer project documentation.
Refine processes and documentation where necessary in line with new technologies and better ways of working.
Continually assess ways of working to develop or revise artefacts and processes that improve efficiencies and effectiveness.
Skills & Competencies:
Strong problem-solving skills.
Understanding customer requirements – project scope.
Identifying risks and mitigating these risks.
Handle difficult situations confidently.
Ability to simplify the complicated.
Customer service oriented.
Capable of working on multiple customer projects at various stages simultaneously.
Seeks customer feedback to enable setting and continued delivery of high standards.
Ability to work individually and within a team in a remote environment.
Excellent communication skills – written and verbal.
Self-starter with a Growth mindset.
Willingness and aptitude for learning new systems and gaining further knowledge.
Experienced in ETL, data manipulation, migration, and cleansing.
Experience in SQL server administration including database backup and restores.
Experienced in Transact SQL creating, reading, and enhancing stored procedures and scripts.
Experienced in troubleshooting SQL queries and error messages.
Experienced in Microsoft core products – Excel, Word.
Experienced in Power Query (desirable).
Knowledge of Visual Studio and Github (beneficial).
Knowledge of Power BI or similar reporting tools (desirable).
Knowledge of one or more CCH software applications (desirable).
Be the Difference If making a difference matters to you, then you matter to us.
Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.
We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.
You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.
About Wolters Kluwer Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.
Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.
Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.
We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.
Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions.
Building Diverse Teams As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.
We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.
This principle is ingrained in our company values and articulated in our Code of Business Ethics.
At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.
In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.
Equal Opportunity Employer Wolters Kluwer and all its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.
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Professional Services Consultant Apply remote type Hybrid (8 days/month) locations GBR - Kingston time type Full time posted on Posted 30+ Days Ago job requisition id R0044023
The role is responsible for providing data consultancy services which support our range of CCH software products. These services will involve data transformation, SQL scripting to our customers bespoke requirements.
The role requires enthusiasm and self-motivation with excellent communication skills, and the ability to analyse and translate customer requirements into tangible output.
As a customer facing consultant - taking a consultative approach to all interactions, the key objectives of the role are:
Delivery of data migration and manipulation services.
Data extraction from customer databases via scripts and software tools.
System data analysis and provision of formal quotes for bespoke services.
The role will involve working with multiple teams and departments to provide exceptional service to our customers. Services are delivered remotely to a tight timeframe and requires excellent customer management skills to ensure the best customer experience. The position will require occasional weekend and evening work to accommodate out of business hours services to our customers which will minimise disruption and downtime.
RESPONSIBILITIES
Deliver professional efficient services, considerate of the impact of downtime on customer’s business.
Provide high quality data solutions services supporting a range of CCH software products using Transact SQL.
Take ownership of issues raised by the customer, escalate to the appropriate person or team and regularly update the customer regarding actions taken.
Ensure you are up to date with CCH Software as well as the industry standard framework which support our software now and, in the future.
Work closely with project management and others in professional services to aid successful service delivery.
Work collaboratively with colleagues in professional services and the wider stakeholders, sales, customer services, product development to ensure customers’ expectations are fully met.
Assist with testing of new versions/builds of data solutions.
Assist with the production of supporting collateral.
Update customer project documentation.
Refine processes and documentation where necessary in line with new technologies and better ways of working.
Continually assess ways of working to develop or revise artefacts and processes that improve efficiencies and effectiveness.
Skills & Competencies:
Strong problem-solving skills.
Understanding customer requirements – project scope.
Identifying risks and mitigating these risks.
Handle difficult situations confidently.
Ability to simplify the complicated.
Customer service oriented.
Capable of working on multiple customer projects at various stages simultaneously.
Seeks customer feedback to enable setting and continued delivery of high standards.
Ability to work individually and within a team in a remote environment.
Excellent communication skills – written and verbal.
Self-starter with a Growth mindset.
Willingness and aptitude for learning new systems and gaining further knowledge.
Experienced in ETL, data manipulation, migration, and cleansing.
Experience in SQL server administration including database backup and restores.
Experienced in Transact SQL creating, reading, and enhancing stored procedures and scripts.
Experienced in troubleshooting SQL queries and error messages.
Experienced in Microsoft core products – Excel, Word.
Experienced in Power Query (desirable).
Knowledge of Visual Studio and Github (beneficial).
Knowledge of Power BI or similar reporting tools (desirable).
Knowledge of one or more CCH software applications (desirable).
Be the Difference If making a difference matters to you, then you matter to us.
Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.
We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.
You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.
About Wolters Kluwer Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.
Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.
Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.
We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.
Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions.
Building Diverse Teams As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.
We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.
This principle is ingrained in our company values and articulated in our Code of Business Ethics.
At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.
In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.
Equal Opportunity Employer Wolters Kluwer and all its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.
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