Up to £30,000 basic + Perf. Bonus + Outstanding Benefits + Hybrid/Remote
Full time
(Monday - Friday 08:45 to 17:00) Join our Professional Services team implementing new client projects on time, on budget, and supporting seamless delivery of our software solutions. This role would suit you if you're early in your career, or perhaps more experienced but now prefer a more supportive role. Excellent attention to detail with a strong work ethic, if you're a self-motivated professional with a passion for helping clients achieve successful implementation, we would like you to join our team of high achievers. Benefits include: Up to £4,000 annual performance bonus Healthcare and dental scheme (after successful probation) Pension scheme An additional day’s holiday for your birthday and, after 2 years an additional 2 days’ holiday Individual professional development budget Discretionary benefits include quarterly team away-days, shopping vouchers, monthly breakfast club and more Free on-site parking About You Minimum 1 - 2 years' prior experience in a comparable role in Customer Success / Software Implementation / Professional Services / Solution Consulting Knowledge of SaaS solutions or cloud technologies is an advantage Basic understanding of project management principles Analytical, organised, with strong problem-solving skills Able to create and improve training materials and use screen sharing and communication technologies to train clients Able to create reports using PowerBI and Excel Able to work independently and in a team and build strong relationships Consultative with excellent verbal/written communication skills Own a car with a clean and valid driving licence Eligible to work in the UK Fluency in English is a must, whilst other languages are welcomed Working alongside our Senior Professional Services Manager, your responsibilities will include: Learning our products thoroughly to set up clients correctly Interpreting client needs and mapping these to our specific features Contributing to the development and execution of client project plans, timelines and deliverables, supporting long-term client relationships Participating in client meetings, workshops and training Creating and improving training materials and using screen sharing and communication technologies to train clients Adhering to project deadlines and budgets, raising potential issues Creating reports using PowerBI and Excel About Us Market Dojo is a dynamic and rapidly growing entrepreneurial company. We develop and sell innovative web applications to procurement professionals all over the world including those from Liverpool Football Club, PaddyPower, Fiat Chrysler, G4S and AkzoNobel. Our success in taking procurement and finance to another level has led Market Dojo to be recently acquired by Esker, S.A., a recognised global leader in helping organisations eliminate manual processes with AI and Automation. This acquisition will give us a global footprint and additional investment to expand our offerings around the world. Our products regularly help businesses save an average of 16% on their procurement activities within a matter of weeks, creating a brand and product that our clients love. See the 5* reviews for yourself on Capterra. If you’d like to know what our employees think of us, take a look at their reviews on Glassdoor.com. Our four key ideologies: being collaborative, transparent, agile and having fun. We are an equal opportunities employer that relies on diversity and equality to achieve our goals. Job Types:
Full-time, Permanent Pay:
£30,000.00 per year Additional pay: Performance bonus Benefits: Additional leave Company events Company pension Enhanced maternity leave Enhanced paternity leave Free parking Private dental insurance Private medical insurance Work from home Schedule: Monday to Friday Application question(s): Do you now, or will you in the future, require a permit or visa to work in the UK? Do you have at least a basic understanding of project management principles? Do you have knowledge of SaaS solutions or cloud technologies? Are you familiar with using PowerBI? Are you familiar with creating reports using Excel? Are you familiar with using communication technologies to train clients? Do you own a car and driver's licence? Work Location:
Hybrid remote in Stonehouse GL10 3FA Reference ID:
Professional Services Manager
#J-18808-Ljbffr
(Monday - Friday 08:45 to 17:00) Join our Professional Services team implementing new client projects on time, on budget, and supporting seamless delivery of our software solutions. This role would suit you if you're early in your career, or perhaps more experienced but now prefer a more supportive role. Excellent attention to detail with a strong work ethic, if you're a self-motivated professional with a passion for helping clients achieve successful implementation, we would like you to join our team of high achievers. Benefits include: Up to £4,000 annual performance bonus Healthcare and dental scheme (after successful probation) Pension scheme An additional day’s holiday for your birthday and, after 2 years an additional 2 days’ holiday Individual professional development budget Discretionary benefits include quarterly team away-days, shopping vouchers, monthly breakfast club and more Free on-site parking About You Minimum 1 - 2 years' prior experience in a comparable role in Customer Success / Software Implementation / Professional Services / Solution Consulting Knowledge of SaaS solutions or cloud technologies is an advantage Basic understanding of project management principles Analytical, organised, with strong problem-solving skills Able to create and improve training materials and use screen sharing and communication technologies to train clients Able to create reports using PowerBI and Excel Able to work independently and in a team and build strong relationships Consultative with excellent verbal/written communication skills Own a car with a clean and valid driving licence Eligible to work in the UK Fluency in English is a must, whilst other languages are welcomed Working alongside our Senior Professional Services Manager, your responsibilities will include: Learning our products thoroughly to set up clients correctly Interpreting client needs and mapping these to our specific features Contributing to the development and execution of client project plans, timelines and deliverables, supporting long-term client relationships Participating in client meetings, workshops and training Creating and improving training materials and using screen sharing and communication technologies to train clients Adhering to project deadlines and budgets, raising potential issues Creating reports using PowerBI and Excel About Us Market Dojo is a dynamic and rapidly growing entrepreneurial company. We develop and sell innovative web applications to procurement professionals all over the world including those from Liverpool Football Club, PaddyPower, Fiat Chrysler, G4S and AkzoNobel. Our success in taking procurement and finance to another level has led Market Dojo to be recently acquired by Esker, S.A., a recognised global leader in helping organisations eliminate manual processes with AI and Automation. This acquisition will give us a global footprint and additional investment to expand our offerings around the world. Our products regularly help businesses save an average of 16% on their procurement activities within a matter of weeks, creating a brand and product that our clients love. See the 5* reviews for yourself on Capterra. If you’d like to know what our employees think of us, take a look at their reviews on Glassdoor.com. Our four key ideologies: being collaborative, transparent, agile and having fun. We are an equal opportunities employer that relies on diversity and equality to achieve our goals. Job Types:
Full-time, Permanent Pay:
£30,000.00 per year Additional pay: Performance bonus Benefits: Additional leave Company events Company pension Enhanced maternity leave Enhanced paternity leave Free parking Private dental insurance Private medical insurance Work from home Schedule: Monday to Friday Application question(s): Do you now, or will you in the future, require a permit or visa to work in the UK? Do you have at least a basic understanding of project management principles? Do you have knowledge of SaaS solutions or cloud technologies? Are you familiar with using PowerBI? Are you familiar with creating reports using Excel? Are you familiar with using communication technologies to train clients? Do you own a car and driver's licence? Work Location:
Hybrid remote in Stonehouse GL10 3FA Reference ID:
Professional Services Manager
#J-18808-Ljbffr
