Program / Product Manager, After Market Services, Australia Team
Job ID: 2853743 | Amazon Commercial Services Pty Ltd Are you passionate about driving sustainability and optimizing customer experiences? Join our innovative APAC After Market Services (AMS) team and contribute to our 'three zero' mission: Zero Defects for Customers, Zero Cost of Returns, and Zero Waste. We strive to reduce returns, maximize reuse and recovery, and improve the sustainability of returns. The Customer Returns (C-returns) & AMS (or Recommerce) team is looking for a Product / Program Manager to own the Programs and Processes improvements' roadmap across Sellable Yield (re-Sale as New), Vendor Returns, and Disposal Avoidance in Australia and Singapore. The role is highly visible, and it requires someone who is motivated to make a big impact. As a Product / Program Manager, you'll: Develop and execute the vision for our Programs and Products, with a focus on increasing financial recovery from Customer Returns. Collaborate with business and Operations partners to optimize existing processes and identify new opportunities for improvement. Contribute to strategic planning and present complex topics to senior leadership. Leverage data-driven insights to make informed decisions and drive innovation. Build and maintain strong relationships across multiple internal teams. The ideal candidate will have proven skills in managing complex Programs or businesses, a strong understanding of making data-driven decisions, bringing new ideas to market, influencing others, and launching/optimizing processes from an operational and tech POV. They must demonstrate the ability to build strong relationships and deliver results under ambiguity. An entrepreneurial spirit, creativity, and innovation are essential to generate a best-in-class product design tailored to AU and SG customers. Key job responsibilities: Define and implement strategies for Programs and Products, emphasizing financial recovery from Customer Returns. Analyze and optimize current Programs and Processes based on business priorities. Partner with cross-functional teams to develop long-term visions and strategies. Participate in business planning and reviews with executive representatives. Effectively communicate complex topics to senior leaders to align on approaches. A day in the life: As a Product / Program Manager in our AMS team, you'll start your day by reviewing key performance indicators and identifying areas for improvement. You'll collaborate with team members to brainstorm innovative solutions and develop action plans. Throughout the day, you'll engage in cross-functional meetings, analyze data, and work on process optimization projects. You'll also have the opportunity to present your findings and recommendations to senior leadership. About the team: Our APAC After Market Services team is dedicated to creating a more sustainable and efficient returns process. We foster a collaborative environment where ideas are shared freely, and team members are encouraged to think creatively to solve complex challenges. Minimum Qualifications: 5+ years of product management experience. Experience managing technical products or online services. Experience in product, program, or project management in leading cross-functional teams in the delivery of major new products or services. PREFERRED QUALIFICATIONS Knowledge of SQL and VBA at an advanced level. Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization. Posted:
December 19, 2024 (Updated about 17 hours ago)
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Job ID: 2853743 | Amazon Commercial Services Pty Ltd Are you passionate about driving sustainability and optimizing customer experiences? Join our innovative APAC After Market Services (AMS) team and contribute to our 'three zero' mission: Zero Defects for Customers, Zero Cost of Returns, and Zero Waste. We strive to reduce returns, maximize reuse and recovery, and improve the sustainability of returns. The Customer Returns (C-returns) & AMS (or Recommerce) team is looking for a Product / Program Manager to own the Programs and Processes improvements' roadmap across Sellable Yield (re-Sale as New), Vendor Returns, and Disposal Avoidance in Australia and Singapore. The role is highly visible, and it requires someone who is motivated to make a big impact. As a Product / Program Manager, you'll: Develop and execute the vision for our Programs and Products, with a focus on increasing financial recovery from Customer Returns. Collaborate with business and Operations partners to optimize existing processes and identify new opportunities for improvement. Contribute to strategic planning and present complex topics to senior leadership. Leverage data-driven insights to make informed decisions and drive innovation. Build and maintain strong relationships across multiple internal teams. The ideal candidate will have proven skills in managing complex Programs or businesses, a strong understanding of making data-driven decisions, bringing new ideas to market, influencing others, and launching/optimizing processes from an operational and tech POV. They must demonstrate the ability to build strong relationships and deliver results under ambiguity. An entrepreneurial spirit, creativity, and innovation are essential to generate a best-in-class product design tailored to AU and SG customers. Key job responsibilities: Define and implement strategies for Programs and Products, emphasizing financial recovery from Customer Returns. Analyze and optimize current Programs and Processes based on business priorities. Partner with cross-functional teams to develop long-term visions and strategies. Participate in business planning and reviews with executive representatives. Effectively communicate complex topics to senior leaders to align on approaches. A day in the life: As a Product / Program Manager in our AMS team, you'll start your day by reviewing key performance indicators and identifying areas for improvement. You'll collaborate with team members to brainstorm innovative solutions and develop action plans. Throughout the day, you'll engage in cross-functional meetings, analyze data, and work on process optimization projects. You'll also have the opportunity to present your findings and recommendations to senior leadership. About the team: Our APAC After Market Services team is dedicated to creating a more sustainable and efficient returns process. We foster a collaborative environment where ideas are shared freely, and team members are encouraged to think creatively to solve complex challenges. Minimum Qualifications: 5+ years of product management experience. Experience managing technical products or online services. Experience in product, program, or project management in leading cross-functional teams in the delivery of major new products or services. PREFERRED QUALIFICATIONS Knowledge of SQL and VBA at an advanced level. Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization. Posted:
December 19, 2024 (Updated about 17 hours ago)
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