Programme Director

Digital Transformation Programme Director Location: Hybrid (London or Corby) RS Group is at the forefront of global innovation, delivering exceptional customer experiences and transformative business solutions. We are currently seeking an accomplished Digital Transformation Programme Director to join our team permanently. Reporting to the VP of Customer Transformation, the Programme Director will oversee the development, management, and delivery of a Global Multi-Year Digital programme which will transform RS Customer Experience. You will work closely with cross-functional teams, regions, markets, and third-party partners to implement capabilities, optimize processes, and unlock the full potential of the transformation. Your leadership will be pivotal in driving programme success, realizing benefits, and delivering value to RS Group and its customers. What you'll be doing: Programme Leadership : Provide leadership to empower, inspire and facilitate the work of cross-functional programme and projects teams through defining and setting objectives, ways of working and tactics to galvanize the team across the programme objectives. Drive team members to develop detailed project schedules, milestones, project plans, budget, scope, timeline, and risk mitigation plans to meet programme requirements while maintaining positive team morale. Programme Governance : Develop and implement the programme governance framework to underpin planning, design, and monitoring of the programme delivery, including programme risk and issue management. Prepare, gain approval of, refine and update business cases that justify the initiation and/or continuation of programmes in terms of benefits, costs and risk. Programme Management & Delivery : Day-to-day leadership of the Programme team to effectively coordinate the individual projects and initiatives, manage programme and project interdependencies, and resolve risks and issues. Facilitate trade-off decisions between quality, costs, scope, and time. Programme Budgets and Benefits Realisation : Establish and manage multi-million/multi-year budget management processes to monitor costs and benefits as the programme progresses. Manage, resolve, and escalate financial aspects of the programme to ensure successful delivery. Programme Reporting and Communications : Manage programme reporting and proactive communication strategy; provide clear visibility of the programme progress to the Exco. Driving Customer Centricity : Ensure programme and projects are informed with the customer at the center of defining and delivery; incorporate internal and external data sources to shape project and programme delivery focused on enhancing customer experience. Stakeholder Management : Identify, address, and proactively resolve differences between individuals and/or interest groups. Lead discussions with business leaders to clearly define complete programme requirements, vision, outcomes, metrics, support, and delivery requirements. Develop a strong understanding of relevant business functions, direction, organizational structure, and overall business goals. Team Management & Motivation : Manage programme expectations with team members, stakeholders, and senior management by monitoring progress against the plan, escalating problems and issues that impact cost, scope, or schedule. Facilitate programme meetings to drive progress and resolve issues; prepare and distribute agendas, minutes, action items, and status reports. Facilitation : Facilitate programme-related workshops to enable progression and delivery of the programme. Drive programme progress and resolve issues; prepare and distribute agendas, minutes, action items, and status reports. External Partner Management : Lead and prepare programme tender processes in conjunction with Legal, Procurement, and Programme colleagues to identify and select partners. Manage external delivery partners and contractors aligned to specific programme delivery goals and objectives. About you: The Programme Director is tasked with ensuring all programme workstreams and projects are executed in alignment with the established programme governance framework. They will take ownership of specific workstreams within the programme, driving their successful delivery and ensuring alignment with overarching goals. Ideal candidates should have expertise in the following areas: Recognized Project or Programme Management qualification (e.g., Agile, Waterfall, Prince2, MSP) or equivalent experience. B2B experience with a deep understanding of industry-specific challenges and opportunities. Digital Transformation experience focused on driving customer experience through digital channels (i.e. Web). Proven success in delivering large-scale, multi-million-pound transformational programmes globally, with measurable benefits realization. Hands-on experience managing end-to-end digital transformations, including both internal process digitalization and front-end customer-focused initiatives. Strong expertise in digital technologies and a track record of driving innovative solutions. The extras you’ll get: Help for people to take control of ongoing health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation. Support for neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post-diagnostic support for autism spectrum, ADHD, and Tourette’s syndrome. Support for women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause. Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery. Additions to fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. We are RS At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems. We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too. #LI-GJ1 #LI-HYBIRD

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