Digital Transformation Programme Director
Location: Hybrid (London or Corby)
RS Group is at the forefront of global innovation, delivering exceptional customer experiences and transformative business solutions. We are currently seeking an accomplished Digital Transformation Programme Director to join our team permanently. Reporting to the VP of Customer Transformation, the Programme Director will oversee the development, management, and delivery of a Global Multi Year Digital programme which will transform RS Customer Experience.
You will work closely with cross-functional teams, regions, markets, and third-party partners to implement capabilities, optimize processes, and unlock the full potential of the transformation. Your leadership will be pivotal in driving programme success, realizing benefits, and delivering value to RS Group and its customers.
What you'll be doing:
Programme Leadership:
Provide leadership to empower, inspire and facilitate the work of cross-functional programme and projects teams through the defining and setting objectives, ways of working and tactics to galvanise the team across the programme objectives. Drive cross-functional team members to develop detailed project schedules and milestones, project plans, budget, scope, timeline and risks and risk mitigation plans to meet programme requirements while maintaining positive team morale. Programme Governance:
Development and implementation of the programme governance framework to underpin planning, design and monitoring of the programme delivery, including programme risk and issue management. Preparing, gaining approval of, refining and updating business cases that justify the initiation and/or continuation of programmes (and/or the projects within them) in terms of benefits, costs and risk. Programme Management & Delivery:
Day to day leadership of Programme team to effectively coordinate the individual projects and initiatives, programme and project interdependencies (group & functional) and management and resolution of risks and issues. Facilitate making trade-off decisions between quality, costs, scope and time. Programme Budgets and Benefits Realisation:
Establish and manage multi-million / multi-year budget management process to effectively monitor costs and benefits as the programme progresses. Management, resolution and escalation (as required) of financial aspects of the programme to ensure successful delivery. Programme Reporting and Communications:
Management of the programme reporting (and associated project reporting) and proactive communication strategy; providing clear visibility of the programme progress through to the Exco (due to the size and scale of the programme). Driving customer centricity:
Responsible for ensuring programme and projects are informed with the customer at the centre of defining and delivery; incorporating internal and external data sources to shape the project and programme delivery focused on enhancing customer experience. Stakeholder Management:
Identifying, addressing and proactively resolving differences between individuals and/or interest groups. Lead discussions with business leaders and the organisation to clearly define complete programme requirements, i.e., vision, outcomes, metrics, support and delivery requirements. Develop strong understanding of relevant business functions, direction, organisational structure and overall business goals. Team Management & Motivation:
Continually manage programme expectations with team members, stakeholders and senior management by monitoring progress against the plan, escalating problems and issues that impact cost, scope or schedule and notifying affected departments. Facilitate programme meetings to drive programme progress and resolve issues; prepare and distribute agendas, minutes, action items and status reports. Facilitation:
Facilitation of programme related workshops to enable progression and delivery of the programme. Facilitate programme and project teams and meetings to drive programme progress and resolve issues; prepare and distribute agendas, minutes, action items and status reports. External Partner Management:
Leadership and preparation of programme tender processes (i.e., Request for Quotes) in conjunction with Legal, Procurement and Programme colleagues to identify and select partners. Ongoing management of external delivery partners and contractors when required, aligned to specific programme delivery goals and objectives. About you: The Programme Director is tasked with ensuring all programme workstreams and projects are executed in alignment with the established programme governance framework. Additionally, they will take ownership of specific workstreams within the programme, driving their successful delivery and ensuring alignment with overarching goals. Ideal candidates should have expertise in the following areas: Recognized Project or Programme Management qualification (e.g., Agile, Waterfall, Prince2, MSP) or equivalent experience. B2B experience with a deep understanding of industry-specific challenges and opportunities. Digital Transformation experience focused on driving customer experience through digital channels (i.e. Web) Proven success in delivering large-scale, multi-million-pound transformational programmes globally, with measurable benefits realization. Hands-on experience managing end-to-end digital transformations, including both internal process digitalization and front-end customer-focused initiatives. Strong expertise in digital technologies and a track record of driving innovative solutions. The extras you’ll get: Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation. Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post-diagnostic support for autism spectrum, ADHD and Tourette’s syndrome. Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause. Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery. Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. We are RS At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do
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Provide leadership to empower, inspire and facilitate the work of cross-functional programme and projects teams through the defining and setting objectives, ways of working and tactics to galvanise the team across the programme objectives. Drive cross-functional team members to develop detailed project schedules and milestones, project plans, budget, scope, timeline and risks and risk mitigation plans to meet programme requirements while maintaining positive team morale. Programme Governance:
Development and implementation of the programme governance framework to underpin planning, design and monitoring of the programme delivery, including programme risk and issue management. Preparing, gaining approval of, refining and updating business cases that justify the initiation and/or continuation of programmes (and/or the projects within them) in terms of benefits, costs and risk. Programme Management & Delivery:
Day to day leadership of Programme team to effectively coordinate the individual projects and initiatives, programme and project interdependencies (group & functional) and management and resolution of risks and issues. Facilitate making trade-off decisions between quality, costs, scope and time. Programme Budgets and Benefits Realisation:
Establish and manage multi-million / multi-year budget management process to effectively monitor costs and benefits as the programme progresses. Management, resolution and escalation (as required) of financial aspects of the programme to ensure successful delivery. Programme Reporting and Communications:
Management of the programme reporting (and associated project reporting) and proactive communication strategy; providing clear visibility of the programme progress through to the Exco (due to the size and scale of the programme). Driving customer centricity:
Responsible for ensuring programme and projects are informed with the customer at the centre of defining and delivery; incorporating internal and external data sources to shape the project and programme delivery focused on enhancing customer experience. Stakeholder Management:
Identifying, addressing and proactively resolving differences between individuals and/or interest groups. Lead discussions with business leaders and the organisation to clearly define complete programme requirements, i.e., vision, outcomes, metrics, support and delivery requirements. Develop strong understanding of relevant business functions, direction, organisational structure and overall business goals. Team Management & Motivation:
Continually manage programme expectations with team members, stakeholders and senior management by monitoring progress against the plan, escalating problems and issues that impact cost, scope or schedule and notifying affected departments. Facilitate programme meetings to drive programme progress and resolve issues; prepare and distribute agendas, minutes, action items and status reports. Facilitation:
Facilitation of programme related workshops to enable progression and delivery of the programme. Facilitate programme and project teams and meetings to drive programme progress and resolve issues; prepare and distribute agendas, minutes, action items and status reports. External Partner Management:
Leadership and preparation of programme tender processes (i.e., Request for Quotes) in conjunction with Legal, Procurement and Programme colleagues to identify and select partners. Ongoing management of external delivery partners and contractors when required, aligned to specific programme delivery goals and objectives. About you: The Programme Director is tasked with ensuring all programme workstreams and projects are executed in alignment with the established programme governance framework. Additionally, they will take ownership of specific workstreams within the programme, driving their successful delivery and ensuring alignment with overarching goals. Ideal candidates should have expertise in the following areas: Recognized Project or Programme Management qualification (e.g., Agile, Waterfall, Prince2, MSP) or equivalent experience. B2B experience with a deep understanding of industry-specific challenges and opportunities. Digital Transformation experience focused on driving customer experience through digital channels (i.e. Web) Proven success in delivering large-scale, multi-million-pound transformational programmes globally, with measurable benefits realization. Hands-on experience managing end-to-end digital transformations, including both internal process digitalization and front-end customer-focused initiatives. Strong expertise in digital technologies and a track record of driving innovative solutions. The extras you’ll get: Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation. Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post-diagnostic support for autism spectrum, ADHD and Tourette’s syndrome. Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause. Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery. Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. We are RS At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do
#J-18808-Ljbffr
