Programme Lead
Full Time – 35 hours per week (Hybrid) Permanent
Milton Keynes
Salary from £63,000 - £75,000 depending on experience
Benefits: Two different company car schemes to choose from, fuel card, discretionary bonus, private medical cover, generous pension, 27 days holiday and so much more!
Closing Date: 6th February 2025
Are you an experienced Programme Manager with a passion for delivering customer-centric outcomes?
We are seeking a dynamic and highly skilled Programme Lead to join the Digital and Direct department at VWFS UK. In this role, you will be responsible for leading and delivering strategic, complex programmes and projects that will drive exceptional customer experiences and business results.
As a Programme Lead, you will be accountable for the successful end-to-end delivery of high-impact programmes, collaborating closely with senior stakeholders, managing large cross-functional teams, and ensuring projects are aligned with enterprise goals. You will also play a crucial role in coaching and mentoring team members, driving continuous improvement, and promoting an agile, customer-first mindset throughout the delivery process.
Although this role doesn’t involve direct people management, excellent stakeholder and relationship management skills are necessary.
Responsibilities
Lead and Deliver: Oversee the successful delivery of complex strategic programmes, ensuring customer-centric outcomes and managing the entire project lifecycle from initiation to final implementation. Collaborative Relationships: Build strong relationships with key stakeholders including Board of Management, Senior Leadership, and external suppliers, establishing yourself as a trusted advisor. Risk Management: Proactively identify and mitigate programme risks and issues, ensuring that dependencies and interdependencies are effectively managed across multiple projects. Team Leadership: Motivate and guide cross-functional teams, providing clear vision, support, and coaching to ensure effective collaboration and delivery success. Programme Governance: Chair Steering Committee and Board-level updates, providing clear and concise communication on programme progress, risks, and dependencies. Continuous Improvement: Drive the evolution of programme delivery best practices, fostering a culture of experimentation and continuous learning within the team. About you
Significant experience in managing large-scale, customer-centric programmes and projects, ideally within an agile environment. Proven track record of delivering programmes across business, hardware, and software change. Strong leadership skills with the ability to manage matrixed teams, provide coaching, and inspire high performance. Expertise in managing multi-million-pound budgets, with a focus on cost control, budget forecasting, and proactive risk management. Experience with agile methodologies (Scrum, Kanban) and programme management certifications (MSP, or equivalent). Strong commercial acumen and experience managing third-party suppliers. Excellent communication, presentation, and facilitation skills. Ability to influence stakeholders at all levels and manage complex relationships. Experience within a regulated environment, financial services or automotive finance. What’s in it for you? At VWFS UK, we are committed to fostering an environment of innovation, continuous improvement, and a customer-first mindset. As a Senior Programme Manager, you will have the opportunity to shape the future of our digital and direct delivery strategies, influence key business outcomes, and drive real value for our customers. If you are a passionate leader with a track record of delivering complex programmes and want to make an impact within a leading global company, we want to hear from you! About Volkswagen Financial Services
Our mission is straightforward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can. As part of our hybrid working arrangements this role will need the first few months from the office every day to get fully embedded in the team. The expectation would then be that you are in the office when necessary for your programme of work which may equate to 3/4 days per week.
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Lead and Deliver: Oversee the successful delivery of complex strategic programmes, ensuring customer-centric outcomes and managing the entire project lifecycle from initiation to final implementation. Collaborative Relationships: Build strong relationships with key stakeholders including Board of Management, Senior Leadership, and external suppliers, establishing yourself as a trusted advisor. Risk Management: Proactively identify and mitigate programme risks and issues, ensuring that dependencies and interdependencies are effectively managed across multiple projects. Team Leadership: Motivate and guide cross-functional teams, providing clear vision, support, and coaching to ensure effective collaboration and delivery success. Programme Governance: Chair Steering Committee and Board-level updates, providing clear and concise communication on programme progress, risks, and dependencies. Continuous Improvement: Drive the evolution of programme delivery best practices, fostering a culture of experimentation and continuous learning within the team. About you
Significant experience in managing large-scale, customer-centric programmes and projects, ideally within an agile environment. Proven track record of delivering programmes across business, hardware, and software change. Strong leadership skills with the ability to manage matrixed teams, provide coaching, and inspire high performance. Expertise in managing multi-million-pound budgets, with a focus on cost control, budget forecasting, and proactive risk management. Experience with agile methodologies (Scrum, Kanban) and programme management certifications (MSP, or equivalent). Strong commercial acumen and experience managing third-party suppliers. Excellent communication, presentation, and facilitation skills. Ability to influence stakeholders at all levels and manage complex relationships. Experience within a regulated environment, financial services or automotive finance. What’s in it for you? At VWFS UK, we are committed to fostering an environment of innovation, continuous improvement, and a customer-first mindset. As a Senior Programme Manager, you will have the opportunity to shape the future of our digital and direct delivery strategies, influence key business outcomes, and drive real value for our customers. If you are a passionate leader with a track record of delivering complex programmes and want to make an impact within a leading global company, we want to hear from you! About Volkswagen Financial Services
Our mission is straightforward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can. As part of our hybrid working arrangements this role will need the first few months from the office every day to get fully embedded in the team. The expectation would then be that you are in the office when necessary for your programme of work which may equate to 3/4 days per week.
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