Programme Manager, Digital
Customer Experience
Central London, London
£65,000 – £75,000 + bonus + benefits
This is a new role for a Programme Manager to join a global retailer and oversee a large portfolio of work on a customer experience programme.
Working in a tech hub in London, you will collaborate with a cross-functional team to deliver best-in-class customer experiences across web, mobile, VR/AR, tablet and retail.
To apply for this role, you should have Agile / SCRUM Programme Management experience overseeing large-scale and B2C digital programmes.
As a Digital Programme Manager, you will:
Manage a number of workstreams and teams to ensure the timely delivery on a global customer experience platform.
Collaborate with teams, including Product, Customer Experience, Development, Experience design, developing and delivering new user and customer experiences across the platform.
Be ultimately responsible for the budgets, briefs and schedules within your portfolio of work, supported by a PMO team.
Ensure stakeholders and leadership teams are aware of any issues or risks to the platform.
Act as the regional point of contact and leader on the programme of work.
To apply for this role, you should be able to show:
Experience working as a Digital Programme Manager on a B2C platform.
Experience across web, mobile, tablet and ideally AR/VR & retail.
Strong communication, leadership and influencing skills as well as a collaborative approach.
Agile / SCRUM experience alongside knowledge of JIRA.
Experience working with senior stakeholders and C-Suite members in the past.
Knowledge of web apps, information systems, digital marketing solutions and social media platforms.
The Perks
A global environment with opportunities to travel 3-4 times per year.
26 days holiday + bank holidays.
A competitive pension, private healthcare and dental.
A flexible working environment, with the ability to work remotely 1-2 days per week.
Perks at Work, cycle to work scheme, employee discount, gym membership.
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Working in a tech hub in London, you will collaborate with a cross-functional team to deliver best-in-class customer experiences across web, mobile, VR/AR, tablet and retail.
To apply for this role, you should have Agile / SCRUM Programme Management experience overseeing large-scale and B2C digital programmes.
As a Digital Programme Manager, you will:
Manage a number of workstreams and teams to ensure the timely delivery on a global customer experience platform.
Collaborate with teams, including Product, Customer Experience, Development, Experience design, developing and delivering new user and customer experiences across the platform.
Be ultimately responsible for the budgets, briefs and schedules within your portfolio of work, supported by a PMO team.
Ensure stakeholders and leadership teams are aware of any issues or risks to the platform.
Act as the regional point of contact and leader on the programme of work.
To apply for this role, you should be able to show:
Experience working as a Digital Programme Manager on a B2C platform.
Experience across web, mobile, tablet and ideally AR/VR & retail.
Strong communication, leadership and influencing skills as well as a collaborative approach.
Agile / SCRUM experience alongside knowledge of JIRA.
Experience working with senior stakeholders and C-Suite members in the past.
Knowledge of web apps, information systems, digital marketing solutions and social media platforms.
The Perks
A global environment with opportunities to travel 3-4 times per year.
26 days holiday + bank holidays.
A competitive pension, private healthcare and dental.
A flexible working environment, with the ability to work remotely 1-2 days per week.
Perks at Work, cycle to work scheme, employee discount, gym membership.
#J-18808-Ljbffr
