Job Summary
An exciting opportunity has arisen to join the management team of the Total Health Excellence East and West PCNs as our Project and Transformation Manager.
The ideal candidate will need to be proactive, have a passion for primary care, and have a proven track record in delivering improvements, especially digital transformation.
The remit of this role is broad and evolving, with opportunity for the post holder to help shape the post and PCN transformation priorities. The responsibilities will vary according to the needs of the PCN but will include leading a wide range of transformation and digital projects, achievement of primary care improvement targets and initiatives including IIF/QoF, and supporting the education and training agenda.
The role requires flexibility, initiative taking, relationship building skills and attention to detail in delivering high-quality day-to-day operations. The post holder will be required to deliver small to medium change initiatives and projects, both across PCN Practices with partner agencies, in order to deliver the changes required in all geographical areas of THE PCNs.
Significant experience and expertise in a range of primary care electronic clinical and managerial systems is essential, including EMIS. Excellent project management, analytical and digital skills are also required.
Main duties of the job
The remit of this role is broad and evolving, with opportunity for the post holder to help shape the post and PCN transformation priorities. The responsibilities will vary according to the needs of the PCN but will include leading a wide range of transformation and digital projects, achievement of primary care improvement targets and initiatives including IIF/QoF, and supporting the education and training agenda.
The role requires flexibility, initiative taking, relationship building skills and attention to detail in delivering high-quality day-to-day operations. The post holder will be required to deliver small to medium change initiatives and projects, both across PCN Practices with partner agencies, in order to deliver the changes required in all geographical areas of THE PCNs.
Significant experience and expertise in a range of primary care electronic clinical and managerial systems is essential, including EMIS. Excellent project management, analytical and digital skills are also required.
About Us
Since Channel Health Alliance was established in April of 2017 providing a range of primary and community services on behalf of the NHS. We are delighted to have attained accreditation with the Care Quality Commission, and a CQC rating of good which only a few federations have achieved.
Channel Health Alliance has embraced the continuing challenges faced by health and social care which has enabled us to provide high quality, innovative services for our diverse population.
Total Health Excellence (THE) East and West Primary Care Networks (PCNs) work with our partners to provide proactive, personalised care for people close to home. We operate across the Dover and Folkestone areas and eight GP practices form our PCNs. Our PCNs are led by a Clinical Director, who is a GP, supported by a team of around 50 highly qualified health professionals.
Date posted 06 January 2025
Pay scheme Other
Salary £33,632 a year
Contract Permanent
Working pattern Full-time
Reference number B0253-25-0000
Job locations Channel Health Alliance 1 Maison Dieu Road Dover Kent CT16 1RW
Job Description
Base: Work from home/attendance at meetings across PCNs in Dover and Folkestone required
Hours: Minimum of 30 hours per week to Maximum of 37.5 hours per week
Salary: £33,632 pro rata
Accountable To: Clinical Director
Responsible To: Head of Strategy and Planning
Be part of a flexible and dynamic team, utilising your project and change management expertise to support exciting transformational change across the Total Health Excellence PCNs.
The objective of the role is to provide a central source of leadership and management on appropriate projects to aid service transformation for our population.
The ideal candidate will need to be proactive, have a passion for primary care, and have a proven track record in delivering improvements, especially digital transformation.
The remit of this role is broad and evolving, with opportunity for the post holder to help shape the post and PCN transformation priorities. The responsibilities will vary according to the needs of the PCN but will include leading a wide range of transformation and digital projects, achievement of primary care improvement targets and initiatives including IIF/QoF, and supporting the education and training agenda.
The role requires flexibility, initiative taking, relationship building skills and attention to detail in delivering high-quality day-to-day operations. The post holder will be required to deliver small to medium change initiatives and projects, both across PCN practices with partner agencies, in order to deliver the changes required in all geographical areas of THE PCN.
Significant experience and expertise in a range of primary care electronic clinical and managerial systems is essential, including EMIS. Excellent project management, analytical and digital skills are also required.
The PCN Executive Team together with the Head of Strategy & Planning will identify the work programme and outline objectives for the post holder. In most cases, an Executive Director will be accountable for each project and the post holder will report to this Executive Director (SRO) and Head of Strategy & Planning, the Senior Responsible Owner (SRO) for the project and PCN Executive as appropriate, for delivery of the relevant project.
Job Responsibilities
To lead in the development, planning, implementation, management, monitoring and evaluation of specific small to medium sized projects or change initiatives, as part of the wider programme of change for THE PCN working closely with key internal and external stakeholders; supported where appropriate.
To lead and implement a strategic plan that includes a robust digital infrastructure, including supporting PCN and practice staff to use new digital systems.
Coordinate training and development of PCN staff.
Achievement and reporting of primary care improvement targets and initiatives, including IIF/QoF.
To provide oversight and accountability to the delivery of PCN contracts and specifications.
To support the implementation of objectives and priorities for network delivery in line with operational capacity, financial parameters and contract requirements.
Promote the engagement of all PCN practices and act as an ambassador for the network.
To proactively build relationships with system partners to help influence proactive and new models of care.
To use business intelligence tools to aid data-driven decisions.
Identify and record risks and issues and develop contingency plans with Network Leads.
Ensure all relevant national strategies, policies, targets, and frameworks are fully implemented.
To drive issues through to resolution, acting as a point of expertise.
To implement network-based projects.
To support the collation of financial information.
To monitor and check the accuracy of the submissions for the DES and contractual requirements.
Compiling and presenting a range of performance and financial reports for the PCN and regional/national authorities.
To ensure that the PCN's physical and financial resources are managed and maintained for maximum effectiveness.
To ensure the PCN maximises its business intelligence tools.
Develops a continuous improvement approach to digital accessibility for our patients and workforce.
Create data packs to support decision-making that includes but is not limited to demand, capacity, utilisation data, staff and patient experience.
To foster a culture of collaboration and promote learning to drive continuous improvement.
To work as a flexible member of the PCN, providing support to other team members when necessary.
Develop and deliver a communication plan using a wide variety of channels.
To take an active role in the development and embedding of the PCN's culture, values and reputation.
To represent the network at external meetings.
Support recruitment, induction and training of new PCN staff.
Support recruitment which is aligned to a workforce plan.
To facilitate progression for the PCN staff to promote retention.
Other:
Any responsibility identified during the course of the job. This is an evolving role, and the candidate will need to be flexible and adaptable.
Person Specification
Experience Essential
KNOWLEDGE:
Proven ability and experience of leading or supporting change programmes.
Experience of facilitating learning, public speaking, conference presentations, e.g. in Trust wide meetings.
Experience of collation, analysis and dissemination of information or data.
Experience using software packages to support change (such as Word, Excel, PowerPoint, MS Project, and Visio).
Experience using EMIS web to produce reports and manage QI work such as QOF including building reports and templates.
EXPERIENCE:
Significant experience of working in NHS, specifically primary care.
Experience of managing transformation projects.
Experience of managing digital projects.
SKILLS:
Emis search and reporting.
Able to build and secure credibility with colleagues and stakeholders.
Able to engage, motivate and develop others.
Able to plan and coordinate complex tasks, breaking them down into small milestones.
Able to prioritise conflicting demands.
High level of attention to detail.
Able to deliver training programmes related to organisational change.
Very good interpersonal and verbal communication, including facilitation skills.
Flexible, able to work autonomously and take initiative.
Able to travel across the PCN geography.
Desirable
Operational management experience.
Working in an emergency environment.
Managing people and budgets.
Knowledge of health and social care policy.
Qualifications Essential
Degree level or equivalent experience.
Project and change qualifications, e.g. Change Management Practitioner or equivalent experience in organisational change or change management.
Diploma in Management Studies or equivalent experience.
Desirable
PRINCE2 or AGILE at Foundation or Practitioner level, LEAN Six Sigma Green belt or equivalent foundation level qualification in delivering change.
Improvement methodologies, e.g. LEAN Six Sigma.
Post graduate qualification, e.g. MA.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name Channel Health Alliance
Address Channel Health Alliance 1 Maison Dieu Road Dover Kent CT16 1RW
Employer's website https://channelhealthalliance.co.uk/
#J-18808-Ljbffr
An exciting opportunity has arisen to join the management team of the Total Health Excellence East and West PCNs as our Project and Transformation Manager.
The ideal candidate will need to be proactive, have a passion for primary care, and have a proven track record in delivering improvements, especially digital transformation.
The remit of this role is broad and evolving, with opportunity for the post holder to help shape the post and PCN transformation priorities. The responsibilities will vary according to the needs of the PCN but will include leading a wide range of transformation and digital projects, achievement of primary care improvement targets and initiatives including IIF/QoF, and supporting the education and training agenda.
The role requires flexibility, initiative taking, relationship building skills and attention to detail in delivering high-quality day-to-day operations. The post holder will be required to deliver small to medium change initiatives and projects, both across PCN Practices with partner agencies, in order to deliver the changes required in all geographical areas of THE PCNs.
Significant experience and expertise in a range of primary care electronic clinical and managerial systems is essential, including EMIS. Excellent project management, analytical and digital skills are also required.
Main duties of the job
The remit of this role is broad and evolving, with opportunity for the post holder to help shape the post and PCN transformation priorities. The responsibilities will vary according to the needs of the PCN but will include leading a wide range of transformation and digital projects, achievement of primary care improvement targets and initiatives including IIF/QoF, and supporting the education and training agenda.
The role requires flexibility, initiative taking, relationship building skills and attention to detail in delivering high-quality day-to-day operations. The post holder will be required to deliver small to medium change initiatives and projects, both across PCN Practices with partner agencies, in order to deliver the changes required in all geographical areas of THE PCNs.
Significant experience and expertise in a range of primary care electronic clinical and managerial systems is essential, including EMIS. Excellent project management, analytical and digital skills are also required.
About Us
Since Channel Health Alliance was established in April of 2017 providing a range of primary and community services on behalf of the NHS. We are delighted to have attained accreditation with the Care Quality Commission, and a CQC rating of good which only a few federations have achieved.
Channel Health Alliance has embraced the continuing challenges faced by health and social care which has enabled us to provide high quality, innovative services for our diverse population.
Total Health Excellence (THE) East and West Primary Care Networks (PCNs) work with our partners to provide proactive, personalised care for people close to home. We operate across the Dover and Folkestone areas and eight GP practices form our PCNs. Our PCNs are led by a Clinical Director, who is a GP, supported by a team of around 50 highly qualified health professionals.
Date posted 06 January 2025
Pay scheme Other
Salary £33,632 a year
Contract Permanent
Working pattern Full-time
Reference number B0253-25-0000
Job locations Channel Health Alliance 1 Maison Dieu Road Dover Kent CT16 1RW
Job Description
Base: Work from home/attendance at meetings across PCNs in Dover and Folkestone required
Hours: Minimum of 30 hours per week to Maximum of 37.5 hours per week
Salary: £33,632 pro rata
Accountable To: Clinical Director
Responsible To: Head of Strategy and Planning
Be part of a flexible and dynamic team, utilising your project and change management expertise to support exciting transformational change across the Total Health Excellence PCNs.
The objective of the role is to provide a central source of leadership and management on appropriate projects to aid service transformation for our population.
The ideal candidate will need to be proactive, have a passion for primary care, and have a proven track record in delivering improvements, especially digital transformation.
The remit of this role is broad and evolving, with opportunity for the post holder to help shape the post and PCN transformation priorities. The responsibilities will vary according to the needs of the PCN but will include leading a wide range of transformation and digital projects, achievement of primary care improvement targets and initiatives including IIF/QoF, and supporting the education and training agenda.
The role requires flexibility, initiative taking, relationship building skills and attention to detail in delivering high-quality day-to-day operations. The post holder will be required to deliver small to medium change initiatives and projects, both across PCN practices with partner agencies, in order to deliver the changes required in all geographical areas of THE PCN.
Significant experience and expertise in a range of primary care electronic clinical and managerial systems is essential, including EMIS. Excellent project management, analytical and digital skills are also required.
The PCN Executive Team together with the Head of Strategy & Planning will identify the work programme and outline objectives for the post holder. In most cases, an Executive Director will be accountable for each project and the post holder will report to this Executive Director (SRO) and Head of Strategy & Planning, the Senior Responsible Owner (SRO) for the project and PCN Executive as appropriate, for delivery of the relevant project.
Job Responsibilities
To lead in the development, planning, implementation, management, monitoring and evaluation of specific small to medium sized projects or change initiatives, as part of the wider programme of change for THE PCN working closely with key internal and external stakeholders; supported where appropriate.
To lead and implement a strategic plan that includes a robust digital infrastructure, including supporting PCN and practice staff to use new digital systems.
Coordinate training and development of PCN staff.
Achievement and reporting of primary care improvement targets and initiatives, including IIF/QoF.
To provide oversight and accountability to the delivery of PCN contracts and specifications.
To support the implementation of objectives and priorities for network delivery in line with operational capacity, financial parameters and contract requirements.
Promote the engagement of all PCN practices and act as an ambassador for the network.
To proactively build relationships with system partners to help influence proactive and new models of care.
To use business intelligence tools to aid data-driven decisions.
Identify and record risks and issues and develop contingency plans with Network Leads.
Ensure all relevant national strategies, policies, targets, and frameworks are fully implemented.
To drive issues through to resolution, acting as a point of expertise.
To implement network-based projects.
To support the collation of financial information.
To monitor and check the accuracy of the submissions for the DES and contractual requirements.
Compiling and presenting a range of performance and financial reports for the PCN and regional/national authorities.
To ensure that the PCN's physical and financial resources are managed and maintained for maximum effectiveness.
To ensure the PCN maximises its business intelligence tools.
Develops a continuous improvement approach to digital accessibility for our patients and workforce.
Create data packs to support decision-making that includes but is not limited to demand, capacity, utilisation data, staff and patient experience.
To foster a culture of collaboration and promote learning to drive continuous improvement.
To work as a flexible member of the PCN, providing support to other team members when necessary.
Develop and deliver a communication plan using a wide variety of channels.
To take an active role in the development and embedding of the PCN's culture, values and reputation.
To represent the network at external meetings.
Support recruitment, induction and training of new PCN staff.
Support recruitment which is aligned to a workforce plan.
To facilitate progression for the PCN staff to promote retention.
Other:
Any responsibility identified during the course of the job. This is an evolving role, and the candidate will need to be flexible and adaptable.
Person Specification
Experience Essential
KNOWLEDGE:
Proven ability and experience of leading or supporting change programmes.
Experience of facilitating learning, public speaking, conference presentations, e.g. in Trust wide meetings.
Experience of collation, analysis and dissemination of information or data.
Experience using software packages to support change (such as Word, Excel, PowerPoint, MS Project, and Visio).
Experience using EMIS web to produce reports and manage QI work such as QOF including building reports and templates.
EXPERIENCE:
Significant experience of working in NHS, specifically primary care.
Experience of managing transformation projects.
Experience of managing digital projects.
SKILLS:
Emis search and reporting.
Able to build and secure credibility with colleagues and stakeholders.
Able to engage, motivate and develop others.
Able to plan and coordinate complex tasks, breaking them down into small milestones.
Able to prioritise conflicting demands.
High level of attention to detail.
Able to deliver training programmes related to organisational change.
Very good interpersonal and verbal communication, including facilitation skills.
Flexible, able to work autonomously and take initiative.
Able to travel across the PCN geography.
Desirable
Operational management experience.
Working in an emergency environment.
Managing people and budgets.
Knowledge of health and social care policy.
Qualifications Essential
Degree level or equivalent experience.
Project and change qualifications, e.g. Change Management Practitioner or equivalent experience in organisational change or change management.
Diploma in Management Studies or equivalent experience.
Desirable
PRINCE2 or AGILE at Foundation or Practitioner level, LEAN Six Sigma Green belt or equivalent foundation level qualification in delivering change.
Improvement methodologies, e.g. LEAN Six Sigma.
Post graduate qualification, e.g. MA.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name Channel Health Alliance
Address Channel Health Alliance 1 Maison Dieu Road Dover Kent CT16 1RW
Employer's website https://channelhealthalliance.co.uk/
#J-18808-Ljbffr
