Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
Project Coordinator – Service Delivery
DEPARTMENT:
Service Delivery LOCATION:
Theale REPORTING TO:
Project Office Team Leader / Head of Service Delivery JOB SUMMARY
A Project Coordinator is a customer's primary point of contact and responsible for providing administration and logistical support. Responsible for ensuring that the customer implementation onto our cloud solution is completed effectively and within customer timescales. JOB RESPONSIBILITIES
Management of Customer onboarding experience to successful delivery Effective management of resources to ensure high levels of utilisation Update and maintain information on all company databases and systems, including billing, expenses, resource bookings, and full project history Managing stakeholders' expectations via phone, email, and project documentation Communicating with customers and defining project objectives throughout the project timeline and life cycle Coordinating tasks and bookings to ensure activities are completed in line with the project schedule Tracking customer projects and logging changes and updates using Salesforce Manage and prioritise multiple workloads Interact with financial and technical project stakeholders from junior to executive level Confident running virtual meetings and calls CUSTOMERS
Delight our customers by: Providing a positive service that exceeds Customer expectation Supporting the department to achieve exceptional levels of Customer service by ensuring that processes and controls are maintained TEAMWORK
Work together by: Ensuring the effective use of resources Establishing common processes and sharing best practices Ensuring that project issues are escalated in a timely manner Ensuring good levels of communication with other departments INNOVATE
Innovating by: Sharing lessons learnt within the team and department Supporting the rollout of new solutions SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED
Experience in a Customer Services environment. Be capable and comfortable working in a fast-paced environment Demonstrate a capacity for problem-solving and decision-making A team player but able to work on own initiative The ability to plan and prioritise own work Great verbal and written communication skills A responsible attitude. Professional and positive. Good 'people skills' for building relationships with colleagues at all levels DATE:
February 2023 We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
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DEPARTMENT:
Service Delivery LOCATION:
Theale REPORTING TO:
Project Office Team Leader / Head of Service Delivery JOB SUMMARY
A Project Coordinator is a customer's primary point of contact and responsible for providing administration and logistical support. Responsible for ensuring that the customer implementation onto our cloud solution is completed effectively and within customer timescales. JOB RESPONSIBILITIES
Management of Customer onboarding experience to successful delivery Effective management of resources to ensure high levels of utilisation Update and maintain information on all company databases and systems, including billing, expenses, resource bookings, and full project history Managing stakeholders' expectations via phone, email, and project documentation Communicating with customers and defining project objectives throughout the project timeline and life cycle Coordinating tasks and bookings to ensure activities are completed in line with the project schedule Tracking customer projects and logging changes and updates using Salesforce Manage and prioritise multiple workloads Interact with financial and technical project stakeholders from junior to executive level Confident running virtual meetings and calls CUSTOMERS
Delight our customers by: Providing a positive service that exceeds Customer expectation Supporting the department to achieve exceptional levels of Customer service by ensuring that processes and controls are maintained TEAMWORK
Work together by: Ensuring the effective use of resources Establishing common processes and sharing best practices Ensuring that project issues are escalated in a timely manner Ensuring good levels of communication with other departments INNOVATE
Innovating by: Sharing lessons learnt within the team and department Supporting the rollout of new solutions SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED
Experience in a Customer Services environment. Be capable and comfortable working in a fast-paced environment Demonstrate a capacity for problem-solving and decision-making A team player but able to work on own initiative The ability to plan and prioritise own work Great verbal and written communication skills A responsible attitude. Professional and positive. Good 'people skills' for building relationships with colleagues at all levels DATE:
February 2023 We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
#J-18808-Ljbffr
