Location: Basingstoke
Department: Service Delivery
Reports to: Service Delivery Manager
The Business
SCG is a dynamic and fast-paced telecommunications business with nearly 60 years’ experience and a reputation for excellent customer service and unrivalled career development. Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business and daily operations, all supported by our in-house industry-leading technical specialists. Our services combine the multiple disciplines below where we overlay each with comprehensive service and high-touch account management: Hosted IP Telephony Data Connectivity Business Mobile Managed IT Services Cyber Security The Team
You will join the Service Delivery team where comprehensive training and support will be provided to enable your success within the business. You will be working alongside a focused and driven team keen to enable your success. The Purpose
To efficiently provision all products from the SCG services from our product portfolio for both existing and new customers while delivering exceptional customer service to the client. The Role
You will ensure that all new and post-sales orders are dealt with efficiently and that the order is validated and deployed correctly. You will design project and communication plans for delivery of the required solution, ensuring we regularly communicate with our clients while exceeding their expectations. Key Responsibilities
To ensure constant improvement of customer experience for our clients with maximum efficiency along with a continued drive to enhance your service delivery knowledge. You will co-ordinate both internal and external resources along with raising purchase orders and organizing for materials to be sent to site. You will maintain relationships with key partners to ensure we provide a unified service from supplier to client. You will raise or add all aspects of the project to our CRM, which also includes the engine that bills the customer monthly for the services provided. Skills and Experience
Positive can-do attitude Proven problem-solving attitude Excellent communication skills, both written and verbal High level of attention to detail Strong organisational skills Ability to work independently and as part of a team
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SCG is a dynamic and fast-paced telecommunications business with nearly 60 years’ experience and a reputation for excellent customer service and unrivalled career development. Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business and daily operations, all supported by our in-house industry-leading technical specialists. Our services combine the multiple disciplines below where we overlay each with comprehensive service and high-touch account management: Hosted IP Telephony Data Connectivity Business Mobile Managed IT Services Cyber Security The Team
You will join the Service Delivery team where comprehensive training and support will be provided to enable your success within the business. You will be working alongside a focused and driven team keen to enable your success. The Purpose
To efficiently provision all products from the SCG services from our product portfolio for both existing and new customers while delivering exceptional customer service to the client. The Role
You will ensure that all new and post-sales orders are dealt with efficiently and that the order is validated and deployed correctly. You will design project and communication plans for delivery of the required solution, ensuring we regularly communicate with our clients while exceeding their expectations. Key Responsibilities
To ensure constant improvement of customer experience for our clients with maximum efficiency along with a continued drive to enhance your service delivery knowledge. You will co-ordinate both internal and external resources along with raising purchase orders and organizing for materials to be sent to site. You will maintain relationships with key partners to ensure we provide a unified service from supplier to client. You will raise or add all aspects of the project to our CRM, which also includes the engine that bills the customer monthly for the services provided. Skills and Experience
Positive can-do attitude Proven problem-solving attitude Excellent communication skills, both written and verbal High level of attention to detail Strong organisational skills Ability to work independently and as part of a team
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