SF Recruitment are working with a leading fabrications business in the Coventry area to recruit a Project Delivery & Internal Sales Manager. Global Business who supply into secure industries, the role plays a lead role in an exciting time of further growth & change for the company.
Role Purpose:
To coordinate and deliver projects, engineering services, and offsite fabrication while supporting internal sales teams. Ensure successful execution of these elements to maximize customer satisfaction.
Key Objectives:
Oversee the coordination and delivery of multiple projects in collaboration with project engineers.
Drive project execution and ensure alignment with customer expectations, timelines, and budgets.
Main Duties and Responsibilities:
Project Management:
Monitor, review, and update project progress regularly.
Provide consistent customer communication and progress reporting.
Manage customer expectations and address issues promptly.
Plan, execute, and oversee projects, ensuring alignment with customer requirements and deadlines.
Collaborate with engineering, procurement, and OSM fabrication teams to ensure seamless project delivery, including adjustments to plans and corrective actions when necessary.
Resolve post-sale and delivery issues efficiently.
Provide data to support demand planning and forecasting for orders and quotes.
Coordinate with scheduling, stock control, warehouse, production, and transport teams to ensure timely and quality project delivery.
Internal Sales:
Develop and manage internal sales processes, including responding to inquiries, preparing quotes, and managing customer accounts.
Collaborate with internal teams to identify upselling and cross-selling opportunities.
Work closely with the Engineering Services Manager and internal sales teams to prioritize tasks and resolve technical project aspects.
Team Leadership:
Provide line management support to the project office department.
Identify required resources and assign individual responsibilities.
Ensure project documents are complete, up-to-date, and properly stored.
Ensure timely and accurate invoicing for completed projects.
Customer Engagement:
Conduct customer visits as needed.
Travel overseas when required to support project and sales activities.
Continuous Improvement:
Lead initiatives to improve project delivery efficiency and internal sales performance.
Train staff as needed to enhance team capabilities.
Other Duties:
Demonstrate flexibility and a proactive approach to tasks.
Support other company activities and responsibilities as required.
Communication:
Engage with customers, distribution partners, and major users.
Collaborate with internal teams across scheduling, stock control, warehouse, production, transport, and outside sales staff to ensure successful project delivery.
Maintain strong communication with departmental managers, functional heads, and directors.
Qualifications, Knowledge, and Experience:
Educated to degree level or equivalent.
Proven experience in project management.
Proficient in Microsoft Excel and other computer software.
Personal Attributes:
Strong written and verbal communication skills.
Problem-solving abilities with efficiency and effectiveness.
Excellent people management and leadership skills.
Ability to work quickly under pressure.
Eager to learn about technical products and undergo training in the UK or overseas.
Collaborative, proactive, and self-motivated.
Enthusiastic and driven.
Essential Skills:
Expertise in project delivery.
Strong commercial awareness.
Desirable Skills:
Advanced knowledge of SAP.
Experience in process improvement and technical operations.
Advanced proficiency in Excel, Access, and SAP.
Relevant industry experience.
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